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“Decent hotel with free WiFi”

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
Ranked #8 of 92 Hotels in Kota Kinabalu
Reviewed 7 May 2014

Stayed in The Pacific Sutera for a night after 2 nights at Mount Kinabalu so was very glad for the luxury.

Did not get to experience much of the service due to the short stay but our room with view of golf course was nice, room and bathroom both fairly big and beds comfortable. My only grouses are that the free WiFi keeps logging itself out so I had to log in several times a day to check my messages and the water pressure of the shower could be stronger.

Breakfast at Cafe Boleh has a lot of variety though I find the taste to be lacking. Roti Canai was thick and rather hard, curry was more sweet than savoury, omelette was a little tasteless (or the sausage was).

  • Stayed: May 2014, travelled with friends
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1  Thank taraonhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this reviewResponded 12 May 2014

Dear taraonhols,

Thank you for sharing a review about your recent stay with us.

Great to hear that you had the opportunity to climb Mount Kinabalu and hope that you had a successful climb to the summit.
We are happy to know that you enjoyed the room and its view at The Pacific Sutera Hotel.

As our valued guest, we appreciate all feedback as we are constantly looking into areas of improvements in the best of our efforts. We apologise for any inconveniences caused during your stay and rest assured, your comments about our Wi-Fi connection, water pressure level and breakfast buffet spread quality at Café Boleh are being looked into by the concerned departments.

On that note, we look forward to welcoming you back for a more positive experience in the near future.

Best regards,
SHR-Management.

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1,172 - 1,178 of 2,779 reviews

Reviewed 6 May 2014

Stayed at the Pacific Sutera for 11 nights to enjoy some birthday and anniversary celebrations with friends and family. Hotel was excellent - great facilities. We had a golf view room on the 10th floor, which was well appointed and efficiently maintained by the staff. Dining room got a little crowded on occasion during breakfast, but still able to find a quiet corner to enjoy the very wide range on offer. Best place was outside on the terrace overlooking the marina.

Pool was usually quiet so sunbathing and relaxation was easy. Pool service drinks a little expensive - but we were on holiday! Breeze restaurant by the pool good for lunch or dinner, and an excellent place to watch the sunset. Gardens very pleasant and well maintained, as is the whole hotel. Steeing is ideal - a few yards from the marina, and from the Marina Club and Magellan Sutera Hotel to which you have access to all shared facilities.

Good location too - regular shuttle bus to town but the easiest way is to ask the concierge to get a taxi - always arrived within a couple of minutes and the fare to town was only RM15 - about £3UK.

Room Tip: We had a 10th floor room overlooking the golf course - very quiet with great views. We paid for...
  • Stayed: April 2014, travelled as a couple
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Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this reviewResponded 7 May 2014

Dear Richard G,

Thank you very much for your kind compliment and feedback as well as rating us ‘5 star’!

It is indeed a pleasure to know that we were able to live up to your expectations. We are happy to inform that The Pacific Sutera Hotel offers Happy Hour every evening from 5pm to 7pm at Lobby Lounge and from 9pm to 10pm at Breeze Beach Club with special prices on draught beers and selected specialty cocktails. Additionally, Waves Pool Bar at The Pacific Sutera Hotel also offers 50% off on draught beer from 5pm to 6pm daily.

With that, we look forward to welcoming you back for another memorable stay with us in the near future.

Best regards,
SHR-Management.

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Reviewed 5 May 2014

We are at this moment having drinks in the Magellan Club and it so lovely, but what makes this so. good is the wonderful staff, they are so efficient but more so is their attention to detail. They have the ability to make you feel so special and their personalities really shine through. It would be difficult to mention any one as they are all great and a credit to the resort, which in itself is extremely good. We don't want to go home and will definately be back.

Room Tip: Always choose a Club room, the view over the harbour is lovely.
  • Stayed: April 2014, travelled as a couple
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1  Thank fryingpan_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHR-Management, Resident Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this reviewResponded 7 May 2014

Dear fryingpan_11,

Thank you so much for this glowing ‘5 star’ review!

We share the same sentiment and wished that you could have stayed longer with us.
Our team works very hard to maintain our resort to provide a wonderful atmosphere and vacation for our guests. Your compliments does not only serve as an encouragement but also as an affirmation for the highest level of service and satisfaction that we strive to uphold.

Your recommendation of our Magellan Club Rooms are much appreciated. All Magellan Club Room guests enjoys personalised check-in, prime sea-view suites and exclusive dining for breakfast and cocktails at the Magellan Club Lounge – which we are sure you enjoyed during your stay with us.

Greatly looking forward to welcoming you again to your home-away-from-home, Sutera Harbour Resort!

Best regards,
SHR-Management.

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Reviewed 4 May 2014 via mobile

Good: Room had a lovely view, and the swim up bar is nice. The hotel is well equiped with the gym and a regular shuttle service to the islands.

Bad: cold service at check in, room was damp (and smelled it), not enough lifts in the building when they have high occupancy, poolside service was mixed. Some very good service, some lazy and disinterested.

Stayed: April 2014, travelled with friends
2  Thank DPSHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this reviewResponded 21 May 2014

Dear DPSHongKong,

Thank you for taking the time to post a review on TripAdvisor.

We are glad to hear that you enjoyed the guest room, amenities and facilities as well as the scenic view.

However, we are most concerned to hear that your stay with us indicated a shortfall in service. We sincerely apologise for the inconveniences you have experienced during your stay with us. In our continuous endeavour to provide our guests with the highest level of comfort and hospitality, we are taking appropriate measures to address your concerns as it is comments such as yours that helps us improve, make changes and train our associates accordingly to exceed our guests' expectations.

On that note, we hope you will grant us an opportunity to welcome you back again to Sutera Harbour Resort for a more positive experience.

Best regards,
SHR-Management.

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Reviewed 3 May 2014

great place to chill out with family. Easy and safe place for a 2 year old and staff helpful most of the time.
Only bad comments I have was staff using the f word at the towel counter at the marina - highly inappropriate in front of a women and child.
Would go back again!

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Skoosh
1  Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this reviewResponded 21 May 2014

Dear Sarah M,

Thank you for choosing us as your holiday destination resort and for sharing a review on TripAdvisor.

You are certainly right to say that Sutera Harbour Resort is a great place to chill out with family. In fact, we are a great destination for any type of vacation, be it leisure or business as all in-house guests are given cross-signing privileges with access to a variety of indoor and outdoor recreational activities as well as 15 F&B outlets spread out across our three properties ie. The Magellan Sutera Resort, The Pacific Sutera Hotel and Sutera Harbour Marina, Golf & Country Club.

On a separate note, it is with much regret to learn about your unpleasant experience and we assure you that this is not our usual standard. Rest assured, we take all feedback seriously as it offers us opportunities to review and improve our shortcomings. Training with all our associates are on-going and this is a topic that will be covered by our trainers.

With that, we hope that this experience will not deter you from visiting our property again. Looking forward to welcome you and your family back to Sutera Harbour Resort for a renewed experience.

Best regards,
SHR-Management.

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Reviewed 3 May 2014

My wife and I had been to this hotel 13 years ago and we had fond memories of the Magellan resort.
So now we have been back , we found it was just as good and even better than we had remembered , the staff were very good friendly at all times we felt for a five star hotel they made us fill at home which in other hotels they seem a bit stuffy. We had a standard garden room revamped
room number 7246 which we found just right for us. The food you could not falt , in fact the only thing as I eat to much. The swimming pool,s and scenery out to sea is second to none , the pool,s were worm and clean we swam every day . We did three trip,s one the Steam Train the other we went to see the Orang-utan then island hop , and I also played golf three times over the two week of our stay , I loved the golf my wife drove the buggy and enjoyed here self.
We used the Marina resterant most nights as the sunset from there looking out to the Island,s with red sky . As a place to visit I not only recomend it I am planning to bring my son and grandchildren next year.

Room Tip: I cant see any reson to pay for a sea view as we found it to hot to sit on the boucony , but sitting...
  • Stayed: April 2014, travelled as a couple
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1  Thank eddymollie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHR-Management, Resident Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this reviewResponded 5 May 2014

Dear eddymollie,

Thank you for taking the time to share your stay experience on TripAdvisor.

Your succinct review and ‘5 star’ rating is very much appreciated. It brings us great joy to have like-minded guests, like yourself, who appreciate and enjoy our guest room, facilities, amenities and service.

We can’t wait to welcome you and your family back to your home-away-from-home, Sutera Harbour Resort!

Best regards,
SHR-Management.

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Reviewed 29 April 2014

I stayed in Pacific for 3 nights and have had a lovely break. The hotel rooms are first rate and the pool is very relaxing (large free form pool). There are large numbers of staff and all are friendly and efficient. Lovely view over the golf course and KK and the mountains. The food is also good and varied.

Stayed: April 2014, travelled solo
2  Thank myanmar2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this reviewResponded 2 May 2014

Dear myanmar2000,

Thank you for a glowing review with a ‘5 star’ rating on our lovely resort!

Your positive comments are a great motivation and encouragement to all of us as we are committed to delivering a memorable experience to each of our esteemed guests.

We look forward to welcoming you back again to Sutera Harbour Resort in the very near future!

Best regards,
SHR-Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Spa Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Luxury Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
Price Range: £93 - £227 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Official Description (provided by the hotel):
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera

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