I was there for 4 nights in Pacific Sutera in June 2010. On the second night, there was no hot water supply. As we returned to the hotel late in the night, we can only take shower with cold water. We complaint to the front desk and was told that the hotel was doing some maintenance work and hot water supply will resume soon. The second night was again without hot water. When the hot water finally came on the fourth night, it was brown and dirty!
Imagine a so-called 5 star hotel charging a 5 star rate provide such a service level?
- Official Description (provided by the hotel):
- Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more less
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- Also Known As:
- Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
- Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
- Sutera Harbour Hotel
- Sutera Harbour Kota Kinabalu
- Magellan Sutera