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Nexus Resort & Spa Karambunai
Ranked #10 of 92 Hotels in Kota Kinabalu
Reviewed 13 August 2011

This was our fifth visit in six years. After reading some of the (very) negative comments on this forum, I was expecting a drop in quality. In fact, I seriously considered changing our reservation to a different hotel. Fortunately, I didn't change anything. Nexus proved exactly as great as it had been on all previous occasions. The beach must be one of the best in Asia, the gardens are impeccably maintained, and the new villas further down the beach are well worth the extra buck. Modern amenities, breakfast by the pool overlooking the sea, no sign of crowds ... My wife and I stayed in one of the spa villas, which offered approximately 1,000 square feet of luxury and amazing views. Only a few times did we bother to visit the main hotel (which did feel busy on Friday afternoon, but so would any other hotel in Asia). It is true that the dining facilities are quite limited in the new development but room service is good, and nothing beats the experience of having a candle-lit dinner on your balcony and watching the sun go down.
Hope to be back many more times.

  • Stayed: August 2011, travelled with family
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7  Thank LVarro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 11 August 2011

Massive resort with ambitious plans for golf villages, museums, cultural villages etc, etc
What Nexus needs to do first is to train it's staff in the basics of customer service. Poor levels of English combined with an apparent desire to please without the ability or desire to fulfill promises produces endless frustrations. Small change and a kid's camera vanishes from a bedroom, a concierge with no information, management who make the right noises but fail to follow through on their statements and actually deliver.
Disinterest or ineptitude?
Overriding impression is that they churn through a largely Asian
customer base and have no desire
to make this a first class,
professionally run resort.


Having heard from several managers that they track feedback on TripAdvisor is is indicative of the resort that they show no interst or desire to address issues raised.

It's a shame as the beach and setting are superb. The only way I could recommend this hotel would be to take a pool villa (avoiding the mediocre, overcrowded breakfasts in the over developed, underserviced villa complex); rent a car and be totally self-sufficient, avoiding the poor service and frustrations, the overpriced
and uninspiring food choices.
A tropical mass tourism mediocrity or a genuine commitment to first class service? Seems that the owners and management need to decide which route they are taking.

  • Stayed: July 2011
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4  Thank foliumnondefluet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2011

Unfortunately the best accommodation – the pool villas – are situated in Nexus Karambunai II, 1.5 km from the main hotel where all the dining restaurants are situated. The internal shuttle transportation between pool villas and main hotel has insufficient capacity, leaving you in long queues during main dining hours. Especially during weekdays the resort is dominated by Chinese. Some are very friendly and discrete, but you will also find the (for a European) awkward stereotype Chinese – too loud, spitting (and even worse) in the public pools and harvesting the buffets like grasshoppers. Book for 4-5 nights in a pool villa, dine in-house a couple of nigths and avoid the buffet restaurants. Enjoy the marvelous 110 sqm. private villa with fantastic ocean view, the sunsets, the 5 km wide soft sandy beach, and you will have a great stay !

  • Stayed: July 2011, travelled with family
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9  Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2011

Previously we stayed as a couple in the main resort building and it was enjoyable. Then we came as a family and we stayed here back in January 2011 and took the pool villa. The villa was nicely equipped and furnished. The villa was close to the beach & perfect for swimming and tanning. The master bedroom has a huge kingsize bed with a massive bathroom which leads to a small spa-like garden where you can hang your swimwear out. The second room has two single beds and a bathroom on the opposite side. The kitchenette was great especially when you have a baby on board! Staff was exceptionally friendly. Room service was very slow. Breakfast was included with the villa and was served in the main building resort or outside the villa reception next to the pool. They provide a shuttle bus from the villa to the main building if you plan to use the facilities there. The spa was to die for and the spa therapist will iron out all your kinks. Its a great hotel if you plan to go for a family getaway. The villa was good value for money if you book it through the nexus website itself. I know we'll definitely come back for more since it was very enjoyable.

Room Tip: book your room or villa on the nexus website to get the best internet rates.
  • Stayed: January 2011, travelled with family
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4  Thank GR2929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2011

Had a great two weeks here, rooms were huge and the staff lovely, we hired a car for a few days as it is quite expensive to get taxis all the time and car hire was very cheap, will come again!!! Food was lovely and staff very friendly!!

  • Stayed: May 2011
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2  Thank Lcja1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2011

1. the coleslaw gone off at restaurant and my wife swallowed some of it. They tried offer free drink as a compensation but we did not take it. because that's not our intension.
2. The shower tub wooden board fell off and u get to see what's underneaf the tub and it's so dirty and disguesting.
3. The shower door cannot be closed
4. The sliding door to the garden fell off the track twice while i opened it, lucky it didn't jam my toe.
5. my toe had a 2cm long deep cut due to there r nails underneaf the carpet due to the carpet was too old and wore out and the nail showed. The major issue is the management there didn't take it seriously and the FO manager claimed they didn't plan this to happen. The whole time, they gave me an attitue that it's not a problem, the duty manager came into my room not didn't take off his shoes and put his hand in his pocket talking to me like it's just so normal to them. I had to lead him to tell me what treatment I should get (doctor, hospital). (not once an apology from them). And at the end, the nails are still there for the rest of the night until the check out the next day and they did not even put a towel on it and i had to do it myself to ensure it won't happen to me or my wife again.
Honestly, to choose again, I would choose other branded hotel around that area, CS is what differeniate branded from non-branded. Cos when accident occurred, you want trained professional to provide the exact aid you required. Not just a room for you.
Nexus's customer service is a disgrace for the beautiful Kota Kinabalu.

Room Tip: check what the local taxi driver offer for transport. Hotel cost triple more for the same service. T...
  • Stayed: August 2011, travelled with family
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13  Thank SE_asia_traveller13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2011

We visited Nexus after a gap of 5 years, and were relieved to find that it was just as good as on our previous visit. We stayed in the Borneo rooms (much closer to the main building than before, which was welcome), which are spacious and beautifully decorated and have scented oil burners which give off a lovely aroma on arrival. The beach is better than I remembered, and there was no shortage of loungers either by the beach or the pool. The spa is the best I have been to - you have the steam/sauna/jacuzzis to yourself and the main hall is amazing. I would also recommend the foot reflexologists who operate on the beach and around the pool. The children had plenty to do and we were grateful for one of the staff volunteering to partner our son at tennis. The golf course looked tremendous and I regretted not playing it. There is a wide range of food, but (as on our previous visit) we found the level of service in the restaurants to be inconsistent. We did go to1 Borneo to eat one evening but there is nothing much there and the taxis are quite expensive.

Room Tip: Request a room close to the main building.
  • Stayed: July 2011, travelled with family
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2  Thank Suarez07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Nexus Resort & Spa Karambunai

Address: Nexus Resort Karambunai 100 Jalan Sepangar Bay, Kota Kinabalu 88993, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Kota Kinabalu
#5 Spa Hotel in Kota Kinabalu
#8 Luxury Hotel in Kota Kinabalu
Price Range: £87 - £240 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Nexus Resort & Spa Karambunai 4.5*
Number of rooms: 479
Official Description (provided by the hotel):
Nexus Resort Karambunai is set within 3,335 acres of unique & unspoiled beauty. ... more   less 
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Also Known As:
Nexus Resort And Spa Karambunai
Nexus Resort & Spa Karambunai Hotel Kota Kinabalu
Nexus Hotel Kota Kinabalu
Nexus Hotel Karambunai
Nexus Resort Sabah
Nexus Resort Karambunai
Nexus Sabah Hotel
Nexus Karambunai Hotel

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