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“Great stay with a bad ending!”

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Nexus Resort & Spa Karambunai
Ranked #14 of 91 Hotels in Kota Kinabalu
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great stay with a bad ending!”
Reviewed 29 December 2011

To our surprise, we were upgraded to a suite because the king bed, ocean front room we paid for was not avail. The bellhop showed us our room and told us that the mini bar is complimentary. We double checked and were told yes it's complimentary and just let housekeeping know when we want it topped up. During our stay our tips reflected how grateful we were for the upgrade and the wonderful service we received.

Syed at the Penyu showed us the utmost hospitality and service above and beyond any fine dining we experienced in our travels and at home!

Amin at the sports and recreation center is one of those people you feel fortunate to have met. He is so knowledgeable about the landscape and taught us a lot about the orangutans from his experience working at the orangutan rehab center behind the Shangri-la. We recommend going on a nature walk with Amin offered at the hotel. We can't say enough about him!

We had a wonderful stay. Like others we recommend hiring a driver to the tourist attractions so you can take your time to enjoy them. Go to the Gayang seafood restaurant not too far from the hotel for a fabulous and reasonable dinner!

The cons: although the staff were warm and friendly, they often only greet the men. The upset after a wonderful stay was the check out. It turns out the mini bar was not complimentary. The manager was condescending and exclaimed that there is no such thing as a complimentary mini bar. We know for a fact that is not true. We asked why we weren't provided with a price list of the mini bar items. She asked us for the name of the bellhop who told us. Really? We're on vacation and didn't think we need to take notes. We couldnt help but feel like this was a scam. Who has the time to argue this out when there is a shuttle waiting and a plane to catch? Luckily we didn't over indulge and we paid the bill after proofing that there were extra charges tacked on.

We were sure we would come back but the experience during check out made us loose trust in their establishment. We will be looking for another resort for our return to Borneo.

Room Tip: If you're a non smoker, make sure you're on the non smoking floor.
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  • Stayed October 2011, travelled as a couple
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Helpful?
9 Thank Jackie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (188)
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Hong Kong, China
Level Contributor
153 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 28 December 2011

The Pool Villa section is new, but it is 2 KM away from the main hotel. The shuttle operates every 30 Minutes---it is only a 5 minute ride! Most of the amenities can only be found at the main hotel---the gym, dining room, wifi at the lobby etc. So you end up spending most of the time waiting and waiting for shuttling service. If i had known about this, I would not have booked to stay at Nexus Resort.

In other resorts, you want a shuttle, they call one for you and in a few minutes, a car or cart would appear! Not at Nexus Resort where the shuttles are small (12 seaters) and operate in 30 minute intervals.

We were so frustrated with the shuttle, the slow poor service generally, the lack of wifi connections, limited access to internet that we spent one night out of a prepaid 4 nights package and moved to another resort in order not to have that experience ruin the rest of our family vacation. That is how bad it was for us!

If you stay at the Pool Villa, be extremely patient as your limits will be tested.

  • Stayed December 2011
    • Value
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Helpful?
8 Thank Jayteekay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kota Kinabalu hotels

London
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 22 December 2011

We stayed in this resort for 2 weeks and absolutely loved it. We had a bungalow with the view of the sea. The room was great, clean and comfortable. The restaurants were also good serving a range of foods. I loved the Nexus salad in one of the restaurants. The spa was lovely as well and it ws a great place to unwind and relax. It is located in the Borneo and has a unique climate: not too hot and with breeze at most of the times. We travelled to Sipadan and Kapalai from Nexus and the hotel accommodated our early departure and arrival a few days later. it also has an excellent gold course and wild rain forest walks. e loved our stay there and would definetely return.

  • Stayed March 2011, travelled as a couple
    • Value
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Helpful?
1 Thank koshie09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 December 2011

if you plan to go to this city u wud rather stay on the streets than at this hotel.
i was there for my honeymoon n they ruined the whole experience.
no service
no one to attend to you
bad food
bathrooms not in place
i waited 1 1/2 hr for my checkin jus coz there ws no one to attend to
i got sumone else room at first
sad place to be

Room Tip: shangrla is the place in kinabalu
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  • Stayed December 2011, travelled with family
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Helpful?
14 Thank Npalkunal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhahran, Saudi Arabia
Level Contributor
90 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 16 December 2011

Very nice prestine hid away resort that whole family enjoyed. Beautiful pool. Food is great.

  • Stayed August 2011
    • Value
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Helpful?
Thank SalehAlSaikhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 December 2011

Wonderful private beach. You need to spend at least 30 minutes to walk from one side to another side. The sand is very fine and I found there are staff to manage to beach to keep it extremely clean. I also visited the shangri-la rosa resort. If just compare the natural beach, I prefer the nexus one. The view from ocean view room is very nice. The furniture in the room is a bit old. (at least it is time for repainting as they are made of wood. Staff in general are very helpful and pleasant. If you look for assistance from counter, I would suggest to engage local staff. There are staff from other countries (korean?) that they are not very familiar with the resort and cannot help much that may just consume your time.

Friendly reminder. No wifi in room.

Room Tip: Please at least get the room from 3rd floor or the view would be partly blocked by trees.
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  • Stayed October 2011, travelled as a couple
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Helpful?
1 Thank iambo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kota Kinabalu
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 December 2011

Some say it's Heaven, well it is indeed! but the one with average food. Anyone looking for shopping or dining area within walking distance, this is definitely not the place to stay. Those into nature, ocean & serenity... I highly recommended this resort.

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank CanisMajoris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Nexus Resort & Spa Karambunai

Property: Nexus Resort & Spa Karambunai
Address: Nexus Resort Karambunai 100 Jalan Sepangar Bay, Kota Kinabalu 88993, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Kota Kinabalu
#5 Spa Hotel in Kota Kinabalu
#8 Luxury Hotel in Kota Kinabalu
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Nexus Resort & Spa Karambunai 4.5*
Number of rooms: 479
Official Description (provided by the hotel):
Nexus Resort Karambunai is set within 3,335 acres of unique & unspoiled beauty. ... more   less 
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Also Known As:
Nexus Resort & Spa Karambunai Hotel Kota Kinabalu
Nexus Resort And Spa Karambunai
Nexus Hotel Kota Kinabalu
Nexus Hotel Karambunai
Nexus Resort Sabah
Nexus Resort Karambunai
Nexus Sabah Hotel
Nexus Karambunai Hotel

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