To our surprise, we were upgraded to a suite because the king bed, ocean front room we paid for was not avail. The bellhop showed us our room and told us that the mini bar is complimentary. We double checked and were told yes it's complimentary and just let housekeeping know when we want it topped up. During our stay our tips reflected how grateful we were for the upgrade and the wonderful service we received.

Syed at the Penyu showed us the utmost hospitality and service above and beyond any fine dining we experienced in our travels and at home!

Amin at the sports and recreation center is one of those people you feel fortunate to have met. He is so knowledgeable about the landscape and taught us a lot about the orangutans from his experience working at the orangutan rehab center behind the Shangri-la. We recommend going on a nature walk with Amin offered at the hotel. We can't say enough about him!

We had a wonderful stay. Like others we recommend hiring a driver to the tourist attractions so you can take your time to enjoy them. Go to the Gayang seafood restaurant not too far from the hotel for a fabulous and reasonable dinner!

The cons: although the staff were warm and friendly, they often only greet the men. The upset after a wonderful stay was the check out. It turns out the mini bar was not complimentary. The manager was condescending and exclaimed that there is no such thing as a complimentary mini bar. We know for a fact that is not true. We asked why we weren't provided with a price list of the mini bar items. She asked us for the name of the bellhop who told us. Really? We're on vacation and didn't think we need to take notes. We couldnt help but feel like this was a scam. Who has the time to argue this out when there is a shuttle waiting and a plane to catch? Luckily we didn't over indulge and we paid the bill after proofing that there were extra charges tacked on.

We were sure we would come back but the experience during check out made us loose trust in their establishment. We will be looking for another resort for our return to Borneo.

The Pool Villa section is new, but it is 2 KM away from the main hotel. The shuttle operates every 30 Minutes---it is only a 5 minute ride! Most of the amenities can only be found at the main hotel---the gym, dining room, wifi at the lobby etc. So you end up spending most of the time waiting and waiting for shuttling service. If i had known about this, I would not have booked to stay at Nexus Resort.

In other resorts, you want a shuttle, they call one for you and in a few minutes, a car or cart would appear! Not at Nexus Resort where the shuttles are small (12 seaters) and operate in 30 minute intervals.

We were so frustrated with the shuttle, the slow poor service generally, the lack of wifi connections, limited access to internet that we spent one night out of a prepaid 4 nights package and moved to another resort in order not to have that experience ruin the rest of our family vacation. That is how bad it was for us!

If you stay at the Pool Villa, be extremely patient as your limits will be tested.

We stayed in this resort for 2 weeks and absolutely loved it. We had a bungalow with the view of the sea. The room was great, clean and comfortable. The restaurants were also good serving a range of foods. I loved the Nexus salad in one of the restaurants. The spa was lovely as well and it ws a great place to unwind and relax. It is located in the Borneo and has a unique climate: not too hot and with breeze at most of the times. We travelled to Sipadan and Kapalai from Nexus and the hotel accommodated our early departure and arrival a few days later. it also has an excellent gold course and wild rain forest walks. e loved our stay there and would definetely return.