We stayed at Berringis resort and spa for 7 days which we considered a good value for money and chose to stay at this hotel for our last 2 days to experience a luxury property...What a Terrible mistake!
First we were not happy with their villas being so far off the main lobby area. We had to commute by shuttle just to eat at their restaurants or to go anywhere in the property. The service is worse than terrible. We asked for a independent villa and were asked to wait 3 hours. After 3 hours when we called, the person who was handling our request disappeared and no one had a clue. It took lot of calling to get changed to a villa Our evening was already ruined by then!
The independent villa was beautiful but sadly nothing worked! AC was not working, they came to check and asked us to shift again! we were aghast and refused. Second day the door handle came out! we could do nothing but laugh. Reminded me of money pit!!
food was terrible too! the buffet was chaotic and insufficient. At times you had to ask them to refill the servings! The food at their various restaurant was palatable but staff was rude and impolite!
The property is beautiful no doubt but it lacks everything else! I would not recommend staying at this place.
- Official Description (provided by the hotel):
- Nexus Resort Karambunai is set within 3,335 acres of unique & unspoiled beauty. ... more less
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- Also Known As:
- Nexus Resort And Spa Karambunai
- Nexus Resort & Spa Karambunai Hotel Kota Kinabalu
- Nexus Hotel Kota Kinabalu
- Nexus Hotel Karambunai
- Nexus Resort Sabah
- Nexus Resort Karambunai
- Nexus Sabah Hotel
- Nexus Karambunai Hotel