Not a bad hotel, but for the price you're paying, the service is poor, general maintenance and presentation needs seeing to, and food is mediocre and a poor introduction to Malaysian food.
Examples of cons: - had to DEMAND 2 rooms keys for a 2-bedroom spa suite unit; staff refused to provide 2 on polite request despite common sense that the 2 couples may want to move separately
- locked out of room for 1 hour after a long day out; had to walk to reception as we thought the key cards were demagnetized but it took 2 other phone calls and another 2 trips to reception to get the matter resolved. Apparently the lock in the door had a weak battery (poor maintenance again!). Meanwhile we had nowhere to wait except outside the room sitting on the steps in the dark with 2 elderly in tow.
- For about 15 mins there was no water in the room. We had to leave so we don't know when the water came back on, but because of that one of us was unable to shower before heading out.
- Breakfast was in the sun-filled Lanai which is completely unshaded and the glare and heat from the sun, mixed with the fumes from the omelette station made it uncomfortable.
- had to ask for the chef to come out and prepare eggs for breakfast. One serving of poached eggs in the morning was not replenished. Neither was the bread and butter pudding.
- they bar guests from cooking in the room despite having an induction stove. I had to question and prod reception before finding out that they provide microwaves on request.
- When I asked for 2 plates along with the microwave, they provided non-microwaveable plates that sparked as had metallic lining. What then is the point??
- swimming pool had sand in it that was not cleaned over our 3 day stay. Didn't observe staff cleaning the pool daily either. It's a basic pool, so not hard to clean.
- we had to ask housekeeping to come back just after the cleaning to mop the floor again as it was still sandy and sticky
- check-in was 1.5 hours LATER than the promised 2pm. Nothing to ease the wait as waiting area has NO aircon and few seats, many people were waiting around in the heat and the welcome drink was a small glass with no offers to refill.
- took more than 30 mins for the promised shuttle from the villas to pick us up from the Nexus main hotel. We had to ask another driver to send us as a favour instead. It wasn't even busy.
In short, there is no initiative from the staff whatsoever, everything had to be requested or demanded if the request initially refused. No warmth beyond politeness. Language may be a difficulty if you do not speak Malay.
- only 3 pillows on the King bed.
- one has to ask for toothbrush, shaving kits, conditioner unlike many other hotels that provide them already
- flies in the dining hall Lanai and I had to ask staff to take away a bowl of veggies that were contaminated
-housekeeping needs to clean out the nooks and crannies of the bathrooms to avoid the build up of grime. Bathroom sinks need to be unclogged as water was slow to drain out.
PROS: - long strip of sandy beach with clean waters ideal for swimming and long walks along beach with plenty of privacy, firm sand that makes it easy to walk on.
- shower in master room had steambath function, bathtub spacious with jacuzzi function.
- large spacious bathrooms. if you open the master room doors, you'll have a view from your bathtub.
- good view from our unit (435) to the sea, just steps away from the beach and pool. Quiet and private. No insects/mosquitoes.
- strong air-conditioning
- bottled water, house slippers provided along with umbrellas.
- good bedding
- poor meal options
So much that could be great about the place but poor maintenance and poor staff training have made it a 3-star place.
Recommend (for FOOD):
- If you have a car, head out onto the main road and take a 9 o'clock turn at the next two roundabouts, and drive on till you see Gayang Restaurant on the left along the hillside. Reasonable shellfish and fresh crab, prawns etc. Good freshly made drinks in jugs. Fish pricey. Overlooks a river and a hill makes for pretty scenery especially during sunset.
- Along the same drive you'll pass some roadside wooden stalls with seating areas advertising roasted coconuts 'Coconut bakar'. Stop for cold Coconut Pudding in the shell (big enough to share) and 'Lokan' - a type of clam freshly grilled in their shells. Delicious and makes a light, cheap meal. I recommend the second lot of stalls as not all puddings are made equal :)
Don't go to this resort if you don't have a car or for extended periods of time. You'll be severely limited in your dining and leisure choices. Or just be prepared to pay overseas prices when you could get the same for much cheaper in other parts of Malaysia.
For the price it's still cheaper than Sutera Harbour or Shangri-La if you're in a big group with a great view and beach. If you're travelling as a couple and can afford more, give this place a miss.
- Official Description (provided by the hotel):
- Nexus Resort Karambunai is set within 3,335 acres of unique & unspoiled beauty. ... more less
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- Also Known As:
- Nexus Resort And Spa Karambunai
- Nexus Resort & Spa Karambunai Hotel Kota Kinabalu
- Nexus Hotel Kota Kinabalu
- Nexus Hotel Karambunai
- Nexus Resort Sabah
- Nexus Resort Karambunai
- Nexus Sabah Hotel
- Nexus Karambunai Hotel