Beautiful 5 star resort with 2 star service. Front office staffs are not friendly especially night staffs. Different rates quoted by different staff. Told by concierge after check in that we can call them anytime for pickup service with buggy, but we were refused this service when we called, we only called because it was raining and we were going to a wedding. Some lights are out in the room, broken torch, TV remote out of battery, there were tea and coffee bags in the room, but no kettle provided. Housekeeping only clean our room at 17:00 (can't blame them because it seems like the resort is short of housekeeping staffs). Breakfast is terrible for a 5 star resort, inexperienced chefs, buffet was a mess, wild birds seen eating straight from the buffet, ordered fried eggs sunny side up and it comes with 2mm thick oil on the plate. The poolside barman couldn't cope with orders because he was alone.
I wouldn't complained about all these if this was not a 5 star. It is a shame that such a beautiful resort is so poorly managed.More