I seldom write bad reviews and have always tried to give hotels a chance to make changes for the better but this one really got to me. A couple of days ago 3 of us guys went to Kinabalu to play golf. Having read a little about Nexus resort we felt it would be good combination of on resort golf and the beach to relax after. The problems started the minute we checked in. We had booked on the internet direct with the resort. I sea facing room with an extra bed for 3 nights. 2 single beds. Not too difficult I think. We received the confirmation and were all set to go. Upon arrival we were surprised to find out that the check in counter had no record of our request for a sea facing room with 2 single beds and extra bed. The 2 single bed issue was sorted out quickly and we were assured that the extra bed would be there. When we got to the room we found that the sea was no where in sight. Having a tee time to meet we left it as that.
When we retured after our game in the evening we called the conceirge to confirm the extra bed and again nobody knew anything about it. Again we were assured it was on the way. It arrived and again we let it slide. The next evening I went to the transport counter to arrange transport to another golf club. The counter guy took down our request and told us to collect the transport ticket the next morning at our requested time. At the requested time the next morning we went to the counter and discovered that there was no transport arranged for us. This time I really lost it and gave the counter guy a good mouth full. He claimed that the night guy had not informed him. yet I saw the night guy keying in the details to the system.They then told us they may only be able to arrange a one way transport because we did not pre-arrange ? What the hell ? After another mouth full were given the transport we requested. That night upon our return to the hotel we wanted to arrange our airport tranfer the next morning. Who should be at the counter but the guy from the previous night.Upon questioning him he claimed that everythingg was in the system and he had followed up with the morning guy. I cannot beleive a hotel that claims to be renowned for great asian service could mess simple things up. beleive it or not it gets better. The next morning when we checked out the hotel sent a buggy to our room to collect us and our luggage to the lobby for our transfer to the airport. Upon reaching the lobby the buggy driver helped us unload the luggage. My buddy took out $5 to tip him. His reply was ' If you are going to give me such a boring tip,keep it for yourself " My buddy was too shocked to even reply. I have never in all my years travelling had such a bad experience.
Don't get me wrong.the resort is nice and the beach is beautiful. the golf course is simple but adequate for the amateur golfer. the service on the other hand leaves alot to be desired !
- Official Description (provided by the hotel):
- Nexus Resort Karambunai is set within 3,335 acres of unique & unspoiled beauty. ... more less
- Reservation Options:
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- Also Known As:
- Nexus Resort And Spa Karambunai
- Nexus Resort & Spa Karambunai Hotel Kota Kinabalu
- Nexus Hotel Kota Kinabalu
- Nexus Hotel Karambunai
- Nexus Resort Sabah
- Nexus Resort Karambunai
- Nexus Sabah Hotel
- Nexus Karambunai Hotel