I am not one to often complain. We're here on our honeymoon. We stayed here for 2 nights before a jungle trip over to Sandakan area and back, and had no complaints. In fact, I thought it was the best resort I'd ever stayed in. We were travelling with 2 othersfor part of our trip - one of which was very ill after eating the food here - they had to postpone their trip.
We got back here for our 2nd stint - a 5 night stay and we were really looking forward to the luxury. We got checked in and they took us to a room with 2 single beds and no air con. Anyone on a honeymoon would agree that's not acceptable. I made a phone call to reception and had some language barriers, but explained that we wanted a room with at least a double bed. She said she couldn't promise anything and that she would check and hung up. No promise of when we'd hear back, so we were reluctant to even go to the toilet to mess up this room. After half an hour I rang again, with the same response. After an hour and 10 minutes I rang again and the lady said there was no record of my request. I added that the air con wasn't working and this didn't seem to change anything.
I asked my husband to go to reception and deal with this, after 2 hours had gone by and our honeymoon time was getting sucked down the toilet. Magically, then, we were moved to a new room with a king size bed and working air con. Not sure if it was because I only phoned or because I am a woman. The new room was one of the furthest from the main building.
Since we are here for 5 nights, I have time to notice things. Taking a look around the shower, it is revolting and mould is all through the grouting and on the ceiling, and appears to be painted over and re-growing. After discovering this I have also noted it in the room itself. That's not healthy.
The food has been a pretty serious let-down after we'd been looking forward to the Malaysian food for 8 months. The food here is generally tasteless, luke-warm and you just don't know if you'll have diahorrea following your meal. You can go to a more expensive option, such as Olives or Noble House but the price is quite inflated, esp.considering how cheap Borneo is outside the resort.
I had a massage on the beach and it seemed to me that the conversation revolved around money. This lady told me she only got commission and had 5 children, all at school. At the end of the massage (which was actually good) she drew up some convoluted maths about what the normal prices were & that she'd given me a free foot massage (yeah right, I am sure that's part of the full body massage) and then commented on my engagement ring and said it must have been expensive. Hmmm wanting a hefty tip, are we? This tainted my experience.
They have a shuttle bus to & from Kota Kinabalu (as it's out of town by about 1/2 hr) which they charge for! The last shuttle back is at 7pm. Not great if you want to check out the famous night markets. I suspect it's because they want to trap you here for dinner! Food in town, accroding to the guide books, is very cheap.
The resort shop is a bit expensive but you don't really have any options.
I have no idea how much we paid for this place, as we booked thru a travel agent, but I think the Shangri-La (not far from here, but out of KK) sounds like a much better place to stay.
The beach and the grounds are really beautiful though. I've given it a bad wrap but it's not ALL bad. For maybe a night or 2, it's fine.
- Official Description (provided by the hotel):
- Nexus Resort Karambunai is set within 3,335 acres of unique & unspoiled beauty. ... more less
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- Also Known As:
- Nexus Resort And Spa Karambunai
- Nexus Resort & Spa Karambunai Hotel Kota Kinabalu
- Nexus Hotel Kota Kinabalu
- Nexus Hotel Karambunai
- Nexus Resort Sabah
- Nexus Resort Karambunai
- Nexus Sabah Hotel
- Nexus Karambunai Hotel