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“No hospitality”

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The Jesselton Hotel
Ranked #10 of 92 Hotels in Kota Kinabalu
Certificate of Excellence
1 review
“No hospitality”
Reviewed 4 May 2013

I stayed 5 days 4 night. Location was good. there were many restaurant and shop nearby. But all reception stiff were unkind. No smile no hospitality. I felt very uncomfortable when talked to them.
I don't want to stay here again.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Asdfghjkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle C, General Manager at The Jesselton Hotel, responded to this review, 10 May 2013
Dear Sir/Madam,

Thank you for sharing your stay with us at Jesselton Hotel. It is great to know that our strategic location gives you the best choice in your hotel selection. I would like to apologise on our shortfall and this concerned me as we often conduct hospitality trainings from time to time in order to maintain our warm and courteous service standard. Your comment will definitely help us to improve further.

Look forward to have you back in the immediate future for us to serve you better in our warm and courteous service experience.


Warmest Regards,
Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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521 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
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  • Chinese (Simplified) first
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English first
Lincolnshire
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 May 2013

We stayed at the Jesselton in August 2012 for 3 nights so we could explore Kota Kinabalu.
If you are looking for location over luxury then this is tha place for you.
The location is absolutely perfect - on the corner of Gaya Street - KK's "high street" where the market sets up every Sunday.
The public areas on the ground florr, reception & lounge/restaurant area are very well presented and clean however the rooms could most certainly do with a bit of a revamp!
We opted for a Superior Double (the lead in room type) which cost MYR500.00 approx £110.00 total for the 3 nights - Room Only.
The room was spacious and comfortable, but just looked a little run down and although the bed was huge and comfortable, the other furniture was a bit worn and tattered.
Maybe the Deluxe rooms are better on the eye but for the price we paid this was ideal and great value for a short stay.
We did not eat in the hotel as ventured out and about the whole time we were there - lots of choice!
The reception staff were extremely helpful & friendly and booked excursions for us through "THY Borneo Tours" very good value and well worth the money.
We were even able to store our luggage there for 3 days after we checked out to go on a Jungle Tour - this was completely free of charge.... EXCELLENT!!

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zoguff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle C, General Manager at The Jesselton Hotel, responded to this review, 20 May 2013
Dear Zoguff,

At Jesselton Hotel, all guests are prioritised with our best hospitality. Your feedback plays a vital role in allowing us to meet and exceed the expectations of our guests and your suggestions have definitely help to contribute on our next refurbishment plan.

We look forward to welcome you back to Kota Kinabalu and hopefully with a new refurbished room to accommodate you.


Warmest Regards,
Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 May 2013

This was absolutely the most disgusting hotel I have ever stayed at. I felt that the employees found it funny to give us a room that looked like something from Psycho's Norman Bates home. Right when we walked in the room, there was a sense of paranormal activity. There was a layer of dust over everything, which showed that this room was not used by any guestfor over 6 months.

In less than a minute, we immediately asked for another room. THey gave us a smaller room. Someone's red jacket was in the closet, which means that none of their employees bothered to check the room properly after a guest stayed there.

The water that came out of the sink faucet was brown for the first 5 minutes. It looked like sewage water. The water was dark brown, not light brown. A thick layer of dust covered the night tables, again, another sign that nobody used this room for months.

We checked out and found a better hotel down the street which was even LESS EXPENSIVE than Jesselton. This better hotel was newly renovated and fantastic furniture and ambience.

Room Tip: THe best room is in another hotel.
See more room tips
  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Slimjims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle C, General Manager at The Jesselton Hotel, responded to this review, 20 May 2013
Dear SlimJims,

Thank you for taking time sharing your feedback with us. We would like to apologise on your unfortunate experience. While the incident that you experienced is unusual and not the standard of our hotel, there is no excuse for the hotel to have allowed this to occur in the first place. I would appreciate if you could write us directly at reservation@jesseltonhotel.com and to provide us with your full name and check in date in order for us to investigate further as this is not excusable in our all-year-long full house situation.

Rest assure you will be "woved" with our impeccable service standard in your next stay which we are here to request for this opportunity.


Warmest Regards,
Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level 6 Contributor
306 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 30 April 2013

We were thoroughly looking forward to staying here, having sense this would be a complete step back in time. To a certain extent it was, but we both felt that they could do a little more.

Although the bar area had some life during the day, it was appeared empty at night. It would have helped having someone play the grand piano which sits in the bar area, perhaps playing some old tunes. Though, I would have liked to have spoken to the barman who has been serving there for decades, I'm sure he has some old colonial stories.

There was supposed to be a London black taxi outside, but we never saw it throughout our duration.

Just a few little extra touches could make this a real gem.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mumble_Swerve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle C, General Manager at The Jesselton Hotel, responded to this review, 20 May 2013
Dear Mumble_Swerve,

Thank you for loving the colonial touch at The Jesselton Hotel. I shall convey your suggestion to the management of the restaurant and I trust that they will be pleased to bring some live music back to the restaurant & lounge again!

You are absolutely right that we do have a London Cab in red but we normally park the London Cab at the carpark unless there is any special request from guests for transfer. Please do not hesitate to check with our reservation if the cab is available for airport transfer should you be visiting KK again.


Warmest Regards,
Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Deal
Level 4 Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 18 April 2013

We didn't stay but we enjoyed a very pleasant lunch with friendly and attentive service in this historical hotel slap in the middle of town. A cool haven from the bustle and heat and well worth a visit.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank DealVeterans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faulkland Somerset
Level 4 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 April 2013

We have stayed in this hotel previously. and it only gets better and better, We wouldn't stay anywhere else when we vist Borneo,
The location is fantastic, so close to everything you could need,and great for the famous Sunday market.The food is great, the sevice wonderful,and it is very reasonbally price,excellent value for money.
The showers/bathroom were lovely ,extremly clean,
All the staff were fantastically helpful,in the hotel and resturant.
we would highly recommend this hotel.

Room Tip: The third floor, over looking the main street, is quiet,you can hear birds singing in the mornings...
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lLorraineCurtis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 11 April 2013

I finished my tour here and extended to see the Sunday markets. Walked out the door and there they were. Room was great with all the good things like fridge and soaps etc. Staff very helpful in booking taxi to Shangra La Resort to see orangutans. Felt safe and stored luggage and taxi to airport all went well.

Room Tip: Third floor was good and I was at the back but front would be similar.
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  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank muffetoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Jesselton Hotel

Property: The Jesselton Hotel
Address: 69 Gaya Street, Kota Kinabalu 88000, Malaysia
Phone Number:
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Restaurant Room Service
Hotel Style:
#7 Family Hotel in Kota Kinabalu
#8 Romantic Hotel in Kota Kinabalu
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Jesselton Hotel 3.5*
Number of rooms: 32
Reservation Options:
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Also Known As:
Jesselton Hotel Kota Kinabalu

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