We had a really bad hotel experience at Sabah Oriental Hotel, Kota Kinabalu.
When arrived at the hotel there was a bad smell in the lobby that was not acceptable but we thought lets give it a chance as maybe the rooms are better.
When coming out of the elevator to our floor the smell was worse then before and the carpet was dirty, the wallpaper was not clean. It looked if we were entering a hostel instead of a 4 star hotel. When entering our room the bad smell did not stop, the wallpaper was ripped off at some places and not clean. We looked under the blankets on the bed and saw that it was not clean, there were little spiders on the bed and the bathroom is in a poor state.
We did not accept the room and went to the reception. They offered us a different room but 2nd room was not better than the 1st one, back to reception again.
We paid in advance for 3 nights and we did not want to stay there anymore but the manager said that if we cancel we had to pay for one day.
We booked the room thro asiarooms.com and have contracted them regarding the issue we had. They said that we were not mandatory to stay there but they did say that we had to see if the hotel could come up with a better option. Not really helpful.
We told the manager that we were not cancelling the booking but that they could not offer us for what we paid for. Eventually they told us that they had one room that was refurbished and was a model for the other rooms. We when to look the refurbished 3rd room and this was indeed a better room but the smell was still the same. the room was not used by other customers after refurbishment it still needed to be cleaned but we accepted only for one night as we had to pay this anyway. We asked if they could clean up the room but they did not do this, complaining again would not help and would better leave as soon as possible.
Wi-Fi connection disappears a lot which you have to fill in the code every time, too close to the highway traffic, no shops nor shopping malls nearby.
- Official Description (provided by the hotel):
- Our rooms are designed with your comfort in mind. At Sabah Oriental Hotel you’ll discover that attention to details is our hallmark to ensure your stay in Sabah Oriental Hotel is a perfect one. ... more less
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