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“Fantastic”
Review of Hotel Grandis

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Hotel Grandis
Ranked #7 of 91 Hotels in Kota Kinabalu
1 review
“Fantastic”
Reviewed 4 June 2014

Great seafront hotel with excellent extended Suria shopping mall.
Maintain high cleanliness and spacious room with best facilities all the time.
Outstanding staffs services for business and vacations hotel in Kota Kinabalu, Sabah.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mohd nor sulaim... s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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465 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
1 review
Reviewed 3 June 2014

Excellent hotel!! Its newer and kept extremely clean. Front desk staff is very friendly and welcoming. The room is spacious.. Love it!!! I'll be back to this place and highly recommend to others when in the area...

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zue84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kota Kinabalu, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 May 2014 via mobile

7th floor room with splendid sea view! the room was spacious and my king size bed served me very well.. the staffs were friendly and helpful.. the fact that this hotel situated inside Suria Sabah shopping mall gave an additional mark for shoppaholics to shop! the only problem was this hotel does not offer car park.. Overall, its a great experience..!!

Stayed May 2014, travelled on business
Helpful?
1 Thank bmelloniej T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-Grandis, Manager at Hotel Grandis, responded to this review, 6 June 2014
Dear Sir/Madam,

Greetings from Hotel Grandis, Kota Kinabalu, Sabah.

First and foremost, thank you for choosing to stay with us at Hotel Grandis. We are pleased to inform that we do have special room rates with parking included. Kindly inquire within on your next visit. We can be contacted at info@hotelgrandis.com or by telephone: +60 88 522 888.

Thank you for your review as it helps us to gauge consistency in improving our hotel products and services. We sincerely hope to serve you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kota Kinabalu, Malaysia
Level Contributor
124 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 14 May 2014

This brand new hotel is just attached to the Suria Sabah Shopping Mall, a popular mall among tourists and locals. Starbucks next to it. Less than 5 minutes walk to Jesselton Point (getaway jetty to opposite islands) and Merdeka Mall, 10 minutes to Gaya Street and Sunday Market.
The Sea View Room is so spacious that you can add in another two extra beds if you need to. Sitting on the sofa while watching the sun sets is just awesome! Room and bathroom are clean and tidy. Iron and Ironing board available in the closet. Staff are very friendly and helpful. Highly recommended!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bambooKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
258 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
Reviewed 14 May 2014

Stayed at this hotel a week or so after they had opened and found the hotel clean, with nice, comfortable rooms with nice views of the bay. It was a short 2 night stay but having driven into Kota Kinabalu, had the headache of having to park in the Suria mall parking and then taking the lift down which took forever to arrive on our floor.

What is a big disadvantage for guests who are driving is that they can't access the mall from the hotel and need to go outside and around and re-enter the mall via an alternative route OR via next door's star bucks. I found this a bit laughable given how convenient every hotel I have stayed at thus far around the world that are set up in a mall make it convenient for guests to access the malls.

There is no parking at the front of the hotel except to drop off bags or pick up someone. You pay the full parking rate when you park overnight at the mall....INSANE!

Something went out the window as far as logic is concerned with this hotel.

The other negative comment I must state is sabah hotels having this terrible habit of NOT contacting guests if items are left behind or found. This is a 'norm' amongst ALL the hotels from sutera harbour to hyatt to le meridian and including this hotel.

They find items belonging to guests but keep quiet and expect guests to call the hotel and chase after them.....

This hotel included! An oxygen tank for a child with asthma...wonder if this hotel will ever bother calling us to return the item! But then again, it's been 5 weeks so...someone's probably taken it home by now.

Shameful!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Diving-Addiction00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-Grandis, Manager at Hotel Grandis, responded to this review, 15 May 2014
Dear Sir,

Greetings from Hotel Grandis, Kota Kinabalu, Sabah.

First and foremost, thank you for choosing to stay with us at Hotel Grandis. We regret to hear that you have encountered an unfortunate incident whereby losing your child’s oxygen tank in our hotel. Upon receiving this information, we have prompted an investigation to locate the said missing item. Unfortunately, our team has reported that there was no lost and found item as described in your comment.

We would like resolve this matter and assist you in any way possible, kindly email us at info@hotelgrandis.com for us to investigate this incident further.

Thank you for your review as it helps us to gauge consistency in improving our hotel products and services. We sincerely hope to serve you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kota Kinabalu, Malaysia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 May 2014

The hotel location is attached to the Suria Sabah Shopping Mall which make it so convenient and easy access to everything. It's just 2-3 minutes walk to Jesselton Point (getaway to Tunku Abdul Rahman islands), Gaya Street Weekend Market, Atkinson Clock Tower, Sabah Tourism Board Building and also surrounding by countless of restaurants and cafes. Because this is new hotel, hence no double on the cleanliness. The room is so spacious and we were given a room facing the bay which I love it. All the hotel staff never failed to greet us with a big and sweet smile.
Although their breakfast buffet choices were limited, but sitting in a restaurant with the view facing the sea, it took our breath away. Absolutely the best hotel in Kota Kinabalu town.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Diana T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petaling Jaya, Malaysia
1 review
Reviewed 6 May 2014

Excellent service provided from all various departments. Location of the hotel is very convenient and easy access to the shopping mall. Spacious room with brilliant amenities, and hygiene of the room is wonderful.

Being a return guest, the consistency of the service provided was amazing. Special shout out to the Housekeeping team, well done and keep it up.

Will definitely come back again.

Stayed May 2014, travelled on business
Helpful?
Thank traveller05051986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Grandis

Property: Hotel Grandis
Address: Suria Sabah Shopping Mall 1, Jalan Tun Fuad Stephens | Jalan Tun Fuad Stephens, Kota Kinabalu 88000, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 91 Hotels in Kota Kinabalu
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Grandis 4*
Number of rooms: 188
Official Description (provided by the hotel):
Named after Ascidieria Grandis (Eria Grandis), an endemic orchid found on Mount Kinabalu. The latest hotel to grace Kota Kinabalu's sublime landscape sits in the heart of the city, a mere 15 minutes' drive from Kota Kinabalu International Airport, and right next to the hippest mall in town. Our ideal location makes us the perfect retreat for those wishing to explore the area's eclectic shopping, dining, and tourist attractions. ... more   less 
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