5 night stay here with family. As an SPG gold, we were upgraded to a suite. I talked them into a seaview suite which was a bonus on top of the bonus of the upgrade! The room however was a bit disappointing. Toilet seat broken in the powder room, no cold water on the taps, furniture old and damaged, cigarette burns on the couch....
They did offer us another suite on a lower level but we declined it as the view from our 12th level windows were simply astounding! The rooms are facing west so you get the most beautiful and unforgettable views of the sunset every night and it was worth putting up with the imperfections because of this.
The staff here are second to none! Duty manager personally came up to our suite to offer his apologies for the imperfections and every request we had were met with the most efficient and timely of responses! Duty manager informed me that the hotel would soon be undergoing renovations to freshen it up. If this is so, I would definitely be back.
Everywhere throughout the hotel, the staff were very attentive and efficient. I travel a fair bit and really can't think of too many hotels where staff are this good! If the renovations happen, it should make this one of the best hotels in south east Asia!More
- Free Wifi