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“Ideal for travellers who aren't fussy!”

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Hotel Shangri-La Kota Kinabalu
Ranked #15 of 92 Hotels in Kota Kinabalu
Reviewed 12 September 2011

We visited the Hotel Shangri-la during June 2011 as part of a two week holiday. We did not actually book this hotel as it just came as part of an eco-tours safari package. The first thing I must add is that you must not confuse this hotel with the 5 star Shangri-la chain as this hotel just bears the same name. Our experiences of the hotel were as follows:


Positives
The hotel was clean enough

Negatives
A VERY budget hotel – There were far better hotels available in the local area
The room was facing a huge heating vent that droned loudly all day and night
The room stunk of cigarette smoke
The hotel was full of young budget travellers
The breakfast was poor and the thought of fish porridge still makes me feel ill
The hotel is in a bad location on a main road that takes a good while to cross
The lift was extremely slow and always full
The reception staffs were unfriendly and uninterested

To conclude don’t stay here unless your budget won’t allow an alternative – the cleanliness is the only thing preventing me from giving it a one out of five rating

  • Stayed: June 2011, travelled as a couple
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3  Thank Soho_Travellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (463)
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Reviewed 21 August 2011

Room was clean and the facailities in good condition. About a 5 min walk to the large Centre Point shopping centre. Breakfast was ok with enough to choose from to please everyones tastes.

  • Stayed: August 2011
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Thank sralls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2011

A very good hotel, clean, nice view, nice staff, good breakfast. After coming a little bit problems at the reception - couldn´t differ a credit and a debet card. A very good location but problems with crossing the street in front of the hotel (traffic)

  • Stayed: September 2010, travelled as a couple
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Thank LetnaPraha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2011

You book the hotel Shangri-La expecting a lot. Well they delivered very little. This is not a Shangri-La hotel and is very old and outdated. The lobby was falling apart. Breakfast was so bad with no choice. This hotel is actually a 3 star. If you want to iron your clothes you must go to the 6th floor to use a bolted to the wall iron. Rooms are smelly and bathrooms outdated.

  • Stayed: June 2011, travelled on business
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Thank Ismail77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2011

First the reception service was very poor. When we was book for triple bed room but he given us the room with an add extra bed and the bed is very hard. Be carefull with the lift because is often damaged.

  • Stayed: February 2011
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2  Thank ninaabp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2011

This hotel is decent but it is located next to a very busy road, which you have to cross to get to town. Unfortunately, there is no crossing signal, and traffic does not stop, meaning you have to risk your life dodging across 3 lanes of traffic to get anywhere. We thought twice about going back to the hotel because it was such a difficult job. Breakfast is substandard compared to most Asian hotels. Rooms are nice and clean; service is good.

  • Stayed: January 2011, travelled as a couple
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1  Thank Alpinehiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2010

We were expecting good things from this hotel especially as Shangri La's in general in Asia are quite a good chain. What I can say is the food and the staff are superb. They could not do enough and the Indian restaurant serves some of the best Indian cuisine we have had.

Sadly the good news ends there. The rooms are very much in need of a make over, spacious but old fashioned and certainly not 4/5 star. We had huge problems with the pipes making screeching noises and we had to move at 1am when the sound hit crazy volume levels. The loos near the pool are dirty and pretty disgusting and the pool area itself looks like something from the 60's (and is overun with children - not good for us as a young couple but would be fine for families.) The pool towels are cheap and very surprisingly the beach is really dirty. Cigarette packets and rubbish are strewn around and we never saw them clean it during our 4 day stay (the same packets were still there throughout!) and there are no sunbeds at all on the beach so you cannnot really 'use' the beach. The sunbeds near the pools and garden have no decking underneath them so you have to walk over rough mud and dirt every time you stand up. The whole place feels a little like the holiday camp from the Dirty Dancing movie and the evening entertainment is embarrassingly karaoke in style. Breakfast is a free for all buffet and again, feels like a holiday camp canteen, not a smart hotel. The food as I said however was good in quality.

We upgraded to the 'Ocean Wing' as we could bear it no longer (and had already moved rooms once with no improvement) and this wing is a totally separate experience. Fabulous rooms, large balconies, a pool from a totally different league, a separate and private reception and wonderful 5* style breakfast restaurant with waiters and relaxed atmosphere with sea views. The Ocean Wing is much more elegant and sophisticated and what we had expected from our Asian trip in a Shangri La. I would really warn anyone staying in the main hotel, totally doable for a cheap sun break, and staff are fabulous, but dont get your hopes up - this is a very disappointing holiday camp resort and there is nothing glamorous about it. If you can afford the Ocean Wing do it - or else consider somewhere else.

  • Stayed: August 2010, travelled as a couple
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Thank Mimia1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Shangri-La Kota Kinabalu

Address: Hotel Shangri-La 75 Lorong Bandaran Berjaya, Kota Kinabalu 88000, Malaysia
Phone Number:
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #15 of 92 Hotels in Kota Kinabalu
Price Range: £30 - £58 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Shangri-La Kota Kinabalu 3*
Number of rooms: 121
Official Description (provided by the hotel):
Hotel Shangri-La Kota Kinabalu, situated in the heart of business district and entertainment spot offers comfortable yet affordable accommodation with panoramic view of Kota Kinabalu City. Located 10 minutes away from Kota Kinabalu International Airport and is walking distance to an array of restaurants serving sumptuous cuisines such as Japanese, Thai, Chinese, Indian, Malay and Seafood. It's central location makes it easily accessible to all major shopping complexes, Gaya Street Sunday Market, Night Market and Jesselton Point Jetty which provides regular 20 minute boat rides to our famous islands of Tunku Abdul Rahman Marine Park. Our guest rooms are of reasonable size and comes either with double bed or twin bed and standard amenities such as working table, air-condition, minibar fridge, satellite TV, bathtub, hair dryer, free internet access, and ironing board on request. The hotel features a restaurant and bar that serves international food and beverage during breakfast, lunch and dinner with ample free parking space for it's guests. ... more   less 
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Also Known As:
Hotel Shangri La Kota Kinabalu

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