Just returned from 8 days at Shangri-La Kota Kinabalu. Probably a bit long to be there but as it was a holiday purely for the kids we decided to stay this length of time. We knew it was high season, but the resort had an incredible amount of people. Had a two bedroom suite (a suite with an interconnecting room). Room was fine, large in size with average decorations, nothing to complain about really, but couldn't tell if the room was newly renovated or not. Housekeeping wasn't up to scratch - hairs in the drawers from previous occupants, smudgy, dingy sinks and toilets that could have used a good scrub, marks on the walls, hoovering wasn't done every day, laundry bags were never replenished once used, and although we all know it happens you never want to see the housekeeping attendant cleaning all the glasses in the room with windex. Turn down service was a bit hit or miss, as well (towels weren't always replenished) but some days were better than others. The main restaurant, Tatu, was an absolute scrum for breakfast. The first morning at 8.30am we were told it was full so had to use their satellite restaurant in another wing. Food at the restaurant was not replenished fast enough and tables weren't cleaned in a timely manner which gave the place a dishevelled feel. We also had access to the Kinabalu lounge which was better but staff were slightly surly. We used the service centre to make a booking at Peppino's, the Italian restaurant, for my daughter's 9th birthday and asked for a small chocolate cake. When we arrived, the reservation had not been made and they scrambled after dinner to get a slice of revolting mango mousse cake together with a candle to celebrate. Our waiter was nice and really tried to please everyone, but not great. The same service centre also failed to book a private car to take us to the Rasa Ria on a day trip. The other restaurants were fine, but nothing to write home about and staff communication with each other was non existent, i.e., no chain of command, no one takes responsibility for dealing with a request, the buck keeps passing. The beach is small and dirty, no one ever came to collect the used towels and dishes that managed to pile up. There was rubbish strewn along the sand (cigarette packets and butts, napkins and bottle caps). The water park was fun for the children, but the tarmac was torn in areas causing a terrible trip hazard. There were areas were the water was flooding under tables and lounge chairs and not draining away (on our last day there was an obvious burst pipe as water spewed out from below a water slide causing more flooding). There could be more staff to monitor the poolside and more umbrellas as it's quite hot and sunny and some guests annoyingly go out early to claim lounge chairs under brollies and are themselves never to be seen again. Again, towels, rubbish and plates and glasses were not regularly collected so you weren't sure if someone was still sitting on a lounge chair or not. One thing we organised that was enjoyable was the two hour boat ride and fishing around the islands. The staff on the boat were lovely and we had a great time. The kids club was fine and staffed by nice, friendly women and Rohan the ladybird was very sweet to our children. Another annoying thing was being asked to top up our credit with the reservation desk and on our second to last day the clerk charged 10,000 RM for incidental charges (not including the room) which amounted to about 3000USD - what in God's name did she think we were going to do on the last night?? There are other things I would write about but can't really be bothered. Overall the service and hotel were average - not sure if it was the combination of under staffing during the high season, but I would have expected slightly more.
- Official Description (provided by the hotel):
- Hotel Shangri-La Kota Kinabalu, situated in the heart of business district and entertainment spot offers comfortable yet affordable accommodation with panoramic view of Kota Kinabalu City. Located 10 minutes away from Kota Kinabalu International Airport and is walking distance to an array of restaurants serving sumptuous cuisines such as Japanese, Thai, Chinese, Indian, Malay and Seafood. It's central location makes it easily accessible to all major shopping complexes, Gaya Street Sunday Market, Night Market and Jesselton Point Jetty which provides regular 20 minute boat rides to our famous islands of Tunku Abdul Rahman Marine Park. Our guest rooms are of reasonable size and comes either with double bed or twin bed and standard amenities such as working table, air-condition, minibar fridge, satellite TV, bathtub, hair dryer, free internet access, and ironing board on request. The hotel features a restaurant and bar that serves international food and beverage during breakfast, lunch and dinner with ample free parking space for it's guests. ... more less
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- Also Known As:
- Hotel Shangri La Kota Kinabalu