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“Shangri-La Kota Kinabalu - Average”

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Hotel Shangri-La Kota Kinabalu
Ranked #12 of 91 Hotels in Kota Kinabalu
Hong Kong, China
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Shangri-La Kota Kinabalu - Average”
Reviewed 3 January 2014

Just returned from 8 days at Shangri-La Kota Kinabalu. Probably a bit long to be there but as it was a holiday purely for the kids we decided to stay this length of time. We knew it was high season, but the resort had an incredible amount of people. Had a two bedroom suite (a suite with an interconnecting room). Room was fine, large in size with average decorations, nothing to complain about really, but couldn't tell if the room was newly renovated or not. Housekeeping wasn't up to scratch - hairs in the drawers from previous occupants, smudgy, dingy sinks and toilets that could have used a good scrub, marks on the walls, hoovering wasn't done every day, laundry bags were never replenished once used, and although we all know it happens you never want to see the housekeeping attendant cleaning all the glasses in the room with windex. Turn down service was a bit hit or miss, as well (towels weren't always replenished) but some days were better than others. The main restaurant, Tatu, was an absolute scrum for breakfast. The first morning at 8.30am we were told it was full so had to use their satellite restaurant in another wing. Food at the restaurant was not replenished fast enough and tables weren't cleaned in a timely manner which gave the place a dishevelled feel. We also had access to the Kinabalu lounge which was better but staff were slightly surly. We used the service centre to make a booking at Peppino's, the Italian restaurant, for my daughter's 9th birthday and asked for a small chocolate cake. When we arrived, the reservation had not been made and they scrambled after dinner to get a slice of revolting mango mousse cake together with a candle to celebrate. Our waiter was nice and really tried to please everyone, but not great. The same service centre also failed to book a private car to take us to the Rasa Ria on a day trip. The other restaurants were fine, but nothing to write home about and staff communication with each other was non existent, i.e., no chain of command, no one takes responsibility for dealing with a request, the buck keeps passing. The beach is small and dirty, no one ever came to collect the used towels and dishes that managed to pile up. There was rubbish strewn along the sand (cigarette packets and butts, napkins and bottle caps). The water park was fun for the children, but the tarmac was torn in areas causing a terrible trip hazard. There were areas were the water was flooding under tables and lounge chairs and not draining away (on our last day there was an obvious burst pipe as water spewed out from below a water slide causing more flooding). There could be more staff to monitor the poolside and more umbrellas as it's quite hot and sunny and some guests annoyingly go out early to claim lounge chairs under brollies and are themselves never to be seen again. Again, towels, rubbish and plates and glasses were not regularly collected so you weren't sure if someone was still sitting on a lounge chair or not. One thing we organised that was enjoyable was the two hour boat ride and fishing around the islands. The staff on the boat were lovely and we had a great time. The kids club was fine and staffed by nice, friendly women and Rohan the ladybird was very sweet to our children. Another annoying thing was being asked to top up our credit with the reservation desk and on our second to last day the clerk charged 10,000 RM for incidental charges (not including the room) which amounted to about 3000USD - what in God's name did she think we were going to do on the last night?? There are other things I would write about but can't really be bothered. Overall the service and hotel were average - not sure if it was the combination of under staffing during the high season, but I would have expected slightly more.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FamilyHennessy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
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English first
Melbourne
Level Contributor
163 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 22 December 2013

It's true that the Hotel Shangri-La is in the centre of Kota Kinabalu when you look on a map. But when you get there you realise that it's best to stay closer to the waterfront and crossing the mult-lane highway in front of the hotel can be a bit of a death-trap. The rooms are clean and the service is friendly. Take the stairs up and down as the lift can be a bit slow.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robyn12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto Princesa, Philippines
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 16 December 2013 via mobile

We are notable businessmen on a business trip to Sabah as invited by the Sabah ministry of tourism. We have early reservation With this hotel. Unfortunately some of my colleagues arrived at hotel with no rooms to avail. my dad was kicked out of his room to join my room to give way to other guests. Worse, we were not treated right by the gay receptionist with tatooed eyebrows. pointing with his finger on my face that i'm at fault where all i want is to ask for a breakfast stub because they only gave one which supposedly to be two. Rooms were clean, breakfast was ordinary with a fly inside the congee.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AcaciaTreeGarden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Klang, Malaysia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 December 2013 via mobile

With this charges, I am impressed with the quiet, clean and complete facility. The only unsatisfactory would be the centralised air conditioning. I do not like to get the smoking odour came out from the centralised air conditioning and hope that the management can do something on it.

Otherwise, I will certainly choose this back if travel with limited budget on accommodation.

Stayed November 2013, travelled as a couple
Helpful?
Thank cay0728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 November 2013 via mobile

We booked this one the same day we were arriving. It is about a 10-15 min. walk from the waterfront/night market. It was clean and comfortable enough. There were some minor issues such as a leaky shower and it was a little bit noisy from the highway noise (right on main road). Ear plugs and all was well. It was comfortable enough to book a second night. It is also very convenient to airport. Breakfast was good with Western and Asian standards.

Stayed November 2013, travelled as a couple
Helpful?
Thank jay9001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dauin, Philippines
Level Contributor
53 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 24 November 2013

The hotel staff was very friendly and helpful despite a small problem with trying to extend my stay. My room was on the top floor and faced away from the city. I assume the other side has a nice view of twinkling lights, so I was initially disappointed. To my pleasant surprise, the view I had was of a lush hillside without any manmade objects. Thus, it is easy to feel like you are far from the city when relaxing in the room.

The location is fine despite being on the edge of the urban area. KK is small enough the waterfront is an easy walk, although there are two major roads to cross with few crosswalks.

Breakfast was included, and it was fairly diverse to include an omlette station. For other dining, guests receive a 30% discount on posted prices.

I found the mattress to be old with springs poking through. I'd also prefer to have a bedsheet in addition to the duvet. Bathroom was clean and modern. Room was well cleaned and in good order.

Room Tip: Choose between city view and hill view, but definitely ask for higher floor.
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  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank DiveXplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 October 2013

I'm not sure what people expect for the really low price hotel. But for me it was completely fine. Walkable to most things of interest in the town. Rooms clean. Staff good. I stayed there the 1st night from the flight from Europe, and decided to go back for the last night before I left having had a positive experience.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fred237237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Shangri-La Kota Kinabalu

Property: Hotel Shangri-La Kota Kinabalu
Address: Hotel Shangri-La 75 Lorong Bandaran Berjaya, Kota Kinabalu 88000, Malaysia
Phone Number:
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #12 of 91 Hotels in Kota Kinabalu
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Shangri-La Kota Kinabalu 3*
Number of rooms: 121
Official Description (provided by the hotel):
Hotel Shangri-La Kota Kinabalu, situated in the heart of business district and entertainment spot offers comfortable yet affordable accommodation with panoramic view of Kota Kinabalu City. Located 10 minutes away from Kota Kinabalu International Airport and is walking distance to an array of restaurants serving sumptuous cuisines such as Japanese, Thai, Chinese, Indian, Malay and Seafood. It's central location makes it easily accessible to all major shopping complexes, Gaya Street Sunday Market, Night Market and Jesselton Point Jetty which provides regular 20 minute boat rides to our famous islands of Tunku Abdul Rahman Marine Park. Our guest rooms are of reasonable size and comes either with double bed or twin bed and standard amenities such as working table, air-condition, minibar fridge, satellite TV, bathtub, hair dryer, free internet access, and ironing board on request. The hotel features a restaurant and bar that serves international food and beverage during breakfast, lunch and dinner with ample free parking space for it's guests. ... more   less 
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Also Known As:
Hotel Shangri La Kota Kinabalu

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