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“Only ok...”

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Tune Hotel Waterfront Kuching, Sarawak
Ranked #17 of 55 Hotels in Kuching
Reviewed 25 June 2013

We had high expectations of the hotel, because of the reviews on TA. When we arrived we found a different image...the rooms are tiny and noisy! You can hear your neighbours and people in the hallway clearly. When we arrived in the room, we checked out the sheets of the bed and they were terribly dirty. We then had to inspect 4 other rooms in order to find clean sheets on the bed (there was no more HSK around to put new, clean sheets). Even after the 4th room, we had no clean sheets, so the front office staff went to the shop to buy some. We are not that high maintenance, but we prefer not to sleep on bloody sheets. This was very inconvenient, as we came from a long flight...Another negative aspect was that our bathroom was not cleaned once during our 4 day stay...
The front office lady called Nani was great!! She helped us throughout our whole stay and even went to the shop to arrange new sheets :)
Overall, it was an ok hotel...the location is good.

Room Tip: choose a room away from the elevator
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  • Stayed: May 2013, travelled as a couple
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1  Thank travellerTGJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tuneh0tels, Manager at Tune Hotel Waterfront Kuching, Sarawak, responded to this reviewResponded 8 July 2013

Dear Guest,

Thank you for letting us know how we have missed your mark on hospitality

Cleanliness has always been a substantial part of our service culture and we regret that it did not meet the standards you have come to expect from us. This feedback has been channeled to the relevant team for improvements.

Reviews like yours help us determine our standards and continuously deliver superior service at great value.

In any case we apologize sincerely for this unpleasantness marring your stay.

We hope to be perfectly equipped in making your stay a pleasant experience the next time you come by.

See you soon.

Rgds,
De Silva-Customer Care Manager

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240 - 246 of 536 reviews

Reviewed 25 June 2013

Reasonable price. Room is small but clean. Have fan if you not pay/bought the aircon. No towel so if you dont bring your towel you must rent from the hotel. Check in is fast and eficient. Location is good near waterfront and parkson shopping center. But is noisy in the night.

Room Tip: Request for window room and room side to hilton hotel is more quite.
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  • Stayed: June 2013, travelled with family
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Thank Edisalman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tuneh0tels, Manager at Tune Hotel Waterfront Kuching, Sarawak, responded to this reviewResponded 8 July 2013

Dear Guest,

Thank you for your feedback.

Our rooms are space efficient and functional. It helps in regulating affordable pricing, thus, translating them to saving for guests. We have adopted a minimalistic approach throughout our hotels worldwide. Providing the basics; bed and shower.

We pride ourselves on the comfort, cleanliness and customer service and we are happy to have fulfilled our promise in the case of your stay.


Thank you for taking the time to post your comments on Trip advisor.

Regards,
De Silva-Customer Care Manager

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Reviewed 23 June 2013

The best location-walking distance to many attractive places. good for value!! will definitely stay there again for the next visit!! good location and good food are around. suitable for couple and friends, although the rooms are a little bit smaller but overall we were satisfied.

Room Tip: room 201 is the best
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  • Stayed: June 2013, travelled with family
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Thank Lily A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tuneh0tels, Manager at Tune Hotel Waterfront Kuching, Sarawak, responded to this reviewResponded 8 July 2013

Dear Guest,

Thank you for completing a Trip Advisor Review on your recent visit to our hotel.

As a limited-service hotel brand we focus on high quality basics - a 5-star bed and powerful showers, housed within a clean and secure environment, always located centrally, all at extremely affordable prices.

Comfortable bed and power shower makes Tune is a charm for the ones looking for good value for money.

Glad that you have enjoyed your stay with us and thank you very much for all your positive comments.

We wish to receive you again amongst us for another amazing experience.

Warm Regards,
Sharon- Customer Care Manager

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Reviewed 23 June 2013

Although the initial price per night seems very affordable once you start adding extras like towels (yes additional), TV, air-con, luggage keeping etc, the price comes to very much the same as other similar hotels. During my 3-night stay I had TWICE to go down to reception (no phone in the room) because the light had been switched off, no joke! Reception advised that the computer had made a mistake...
Paper-thin partitions provide for entertainement throughout the night and you don't need a wake-up call as the kids in the room next door will make sure you do not miss your flight.

  • Stayed: June 2013, travelled as a couple
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Thank hfmsmart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tuneh0tels, Manager at Tune Hotel Waterfront Kuching, Sarawak, responded to this reviewResponded 8 July 2013

Dear Guest,

Thank you very much for your review.

Our hotel operates on a limited service concept, parallel to a “pay as you use concept” customers are given the liberty to assemble their stay that they feel comfortable with.

We do not provide items such as wardrobe, mini bar, coffee and tea making facilities, extra pillows, extra beds, room service, etc. Air-conditioning, Television, and Wi-Fi are chargeable add-ons and towels are on rental basis only. Facilities you find at regular hotels are packaged as add-ons to offer options, and ultimately the choice to tailor make your stay that's easy on your pockets.

We have always endeavored to provide the best within our limited service concept. All guest feedback allows us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments.

Sincere apologies for this unpleasantness marring your stay, we truly hope for the opportunity to provide you with a stay that exceeds your expectations in the future.

Thank you once again for highlighting the matter to us for our action.

Regards,
Sharon-Customer Care Manager

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Reviewed 18 June 2013

best budget hotel next to kuching water front . With every thing within walking distance. Just walk 15 mins to the right facing river, you can visit the most interesting old shops with very good local food and tea house.

  • Stayed: June 2013, travelled as a couple
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Thank kofc27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2013

The best location-walking distance to many attractive places. very convenience and comfortable place to stay. the downside of it is that they should provide shuttle directly to Semenggoh and Cultural Village as their competitors did.

  • Stayed: June 2013, travelled with family
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1  Thank Anand D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2013

good for value!! will definitely stay there again for the next visit!! good location and good food are around.
suitable for couple and friends, although the rooms are a little bit smaller but overall we were satisfied.

  • Stayed: June 2013, travelled with friends
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Thank fannie_ting2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tuneh0tels, Manager at Tune Hotel Waterfront Kuching, Sarawak, responded to this reviewResponded 8 July 2013

Hi There,

Thank you for the review tips

It's always rewarding to know that our guests enjoyed our 5 star beds at 1 star price. Thank you very much for all your positive comments.

Our properties are always located centrally, at affordable prices. Our rooms are clean, secured, and comfortable for a great slumber experience.

We are constantly looking for ways of rewarding guests and providing great value for money.

Thank you so much for the feedback and we happy to be part of making your stay a worthwhile experience.

See you soon.

Rgds,
Sharon De Silva - Customer Care Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tune Hotel Waterfront Kuching, Sarawak

Address: Off Jalan Tunku Abdul Rahman Jalan Borneo, Kuching 93100, Malaysia
Region: Malaysia > Sarawak > Kuching
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Best Value Hotel in Kuching
#4 Business Hotel in Kuching
Price Range: £12 - £36 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Tune Hotel Waterfront Kuching, Sarawak 2.5*
Number of rooms: 135
Official Description (provided by the hotel):
Get a 5-star sleeping experience at a 1-star price with Tune Hotels branded select-service hotels. Tune Hotel Waterfront Kuching located 50 meters radius from the Kuching Waterfront, local eateries and places of interest within the town. The hotel features 135 private rooms with en-suite bathrooms. The prices quoted are all inclusive facilities and amenities of the room price, applicable fees & prevailing taxes. NO MORE ADD-ONs as you use. All are taken care. Pre-packed breakfast is included however guest may opt for room price without breakfast. Decent cafes are just a minute walking distance, carving for foods & beverages will not be a problem. ... more   less 
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Also Known As:
Tune Hotels .Com Waterfront Kuching Hotel Kuching

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