Prior to staying at this Tune hotel I had stayed at one in Hat Yai which was great and one in Ipoh which was terrible. This one is similar to Ipoh hard sell at moment of arrival, I had purchased a package which included TV and Wifi I never got the TV and had to go back to the desk for the wifi code. When I logged in it latched to my tablet, so it could only be used by that, the other three devices would need their own purchased, in all about 50RM a day when wifi is free in so many places, profit above fair play for customers. To add insult to injury we decided to use the lobby WiFi, once again the system used was designed to frustrate, capped at 20 minutes with an approximate log on of 7-20 minutes it is penny pinching gone mad. We used this about six times during our stay and nearly on every occation we were given a ticket with a log in that did not work, and on nearly every occation the staff were condescending and implied we we not doing it properly, every time we had to prove them wrong, more bad customer service.
The rooms are as small (cupboards) as Ipoh and well worn, however the room attendants were great and considering the linen had holes and was well past their throw away date they made it clean and presentable.
Its location is good being a short walk to Kuching waterfront and to be fair the excessive noise is caused mainly by the guests shouting in the corridors which they have put a sign up to address. However it seems they believe that only people who read english make noise, which I can confirm as incorrect as I hear none, but I heard a great deal in non english.
I would only recommend this hotel to single people travelling who do not need wifi. To all others I would advise looking elsewhere as this is a budget hotel but it strives to charge midrange prices, many new ones opening up and many that have been there a while. Happy travels.
- Official Description (provided by the hotel):
- Get a 5-star sleeping experience at a 1-star price with Tune Hotels branded select-service hotels.The Waterfront Kuching hotel features 135 private rooms with en-suite bathrooms. We believe in letting our guests know exactly what you pay for, and offer the capability to design your stay via reasonably priced pay-as-you-use add-ons. The prices quoted are inclusive of the room price, applicable fees and prevailing taxes only. ... more less
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- Also Known As:
- Tune Hotels .Com Waterfront Kuching Hotel Kuching