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“Decent Hotel with good staff”
Review of M Hotels

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M Hotels
Ranked #33 of 55 Hotels in Kuching
Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Decent Hotel with good staff”
Reviewed 12 January 2014

Stayed in the hotel for 2 nights at Tower A.

Pro:-
Friendly and approachable staff.
Clean room and toilet.
Spacious room
Rooms have Wifi.

Con:-
Key card faulty on the 2nd day.
Water draining in the toilet basin is slow.
No convenient shops around the hotel area.
The only place that you can find food around the hotel area is at the alfresco pub (located at Tower B) after the room service kitchen close at 10pm.

Recommended for travelers looking for good hotel service but doesn't mind the location.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HB_PenCiL-00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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156 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Malaysia
Level 4 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 December 2013

The worst experience ever on our last day staying here!! We wanted to park our car at the basement last night but the basement entrance pole was not working & so we complaint to the front desk about this. Unfortunately nothing has been done by the management when we tried again to go down to the basement to park our car after 2 hrs. Thus we parked our car at the corner of the hotel (still within the hotel area) together with 3 other cars!! This morning i found that my car window got smashed together with 3 other cars!! According to the security there's no cctv at the corner & the same thing happened so many times yet the management didnt do anything about it!!!!!!! Shame on u 360 hotel!!!!!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sarena SV V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kuching hotels

Kuala Lumpur, Malaysia
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 December 2013 via mobile

We reached the hotel about 6pm Saturday and straight away went out looking for a place to eat. After walking for about 30 minutes even to the point of walking to nearby shopping centre it was still in vain. finally we called a cab. The cost is RM12 per trip to Kuching city centre. The room might sound cheaper but need to add RM24 to find food at Kuching city. Having said that the room is really nice and I would say belongs to five star hotel. The distance might kill its future. I remember Palace of Golden Horses in Sri Kembangan. It was a gorgeous 6 star hotel which is now dilapidated due to location.

Stayed December 2013, travelled on business
Helpful?
1 Thank drfauzims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 December 2013

In November of this year (2013) my wife and I spent five nights at the 360 Hotel in Kuching, Sarawak. We deliberately booked into Tower A because this, we were assured, is entirely non-smoking (Tower B permits smoking).

Our experience in Tower A was a nightmare. Every night – quite often in the early hours of the morning – an overpowering stink of cigarettes streamed out of the air-conditioning vent, so bad that our only recourse was to turn the air-con off. This, of course, had its own costs: very soon the room temperature was quite uncomfortable.

We tackled the hotel’s management about our discomfort, and I have had substantial dialogue with them by email since our departure. It’s fairly clear that they will do nothing to reign in errant smokers, and we therefore issue this warning to anybody who can’t cope with SIGNIFICANT cigarette smoke pollution: do NOT check in to the 360 Hotel in Kuching!

G. Woods, Melbourne Australia

Stayed November 2013, travelled as a couple
Helpful?
4 Thank Graham W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shah Alam, Selangor, Malaysia
Level 3 Contributor
10 reviews
5 hotel reviews
Reviewed 5 December 2013

I stayed at Tower A recently on 30 nov 2013. Although the building looks old but the room is very clean and comfortable. Check in was smooth and the service is very good as well. As for the breakfast, it was worth it with the price.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChangJosephine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 5 Contributor
50 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 25 November 2013

I am staying in the Tower A which is the newer block.

I got this room from internet booking for the price of RM155.00 nett. I find this hotel worth every cents.

Although it does not look impressive from the building outside,but i must comment that the room is very comfortable.

Checking in was smooth, i have Deluxe King room without breakfast.

Once i entered the room, i was really pleased and impress of the setting. A nice glass top working table and chair, a very comfortable king size bed and the pillows are soft too. Clean bathroom and a 32 '' LCD TV too.

Lighting and WIFI is good too. I notice they have a few router on each floor which is a double plus point for business traveler.

Air-con is new and easy to adjust. Bathroom is clean and bright too..

I really like the room and make me wanted to stay in the room and enjoy it to the max before i check out.

Besides, there are some retail outlets at the ground floor. It is quite convenience for customer to grab some food and drinks as well.

Unfortunately, i have no time to use their facilities.

Highly recommend this hotel for business traveler as it is a comfortable and value for money.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kcie2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petaling Jaya, Malaysia
Level 6 Contributor
58 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 15 November 2013

The room we booked does not have a window. It is small but sufficient. It has a modern feel to it and is rather well maintained. My friend and I slept very well. The beddings were very comfortable.

We were visiting a local friend who drove us around so not too sure how convenient was it to get around.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jayelle8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about M Hotels

Property: M Hotels
Address: Jalan Datuk Abang Abdul Rahim | Hock Lee Centre Hotel Tower, Kuching 93450, Malaysia (Formerly 360 Hotel Urban Resort)
Region: Malaysia > Sarawak > Kuching
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 55 Hotels in Kuching
Price Range (Based on Average Rates): £
Hotel Class:3 star — M Hotels 3*
Number of rooms: 273
Official Description (provided by the hotel):
M Hotels Hock Lee Center located within 5 minutes distance from Kuching's Central Business District and offer the choice Two Towers namely Tower A and Tower B. The Tower A comprises 178 hotel rooms and suites while the Tower B offers 95 rooms and apartments and both tower offering the business and leisure traveler's sheer comfort while visiting the Capital city of Sarawak. Hotel facilities in the hotel include an expanded coffeehouse ( Horizon Cafe), 3 Mid size seminar rooms with seating capacity of 50 to 100 persons and a business center. ... more   less 
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