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Reviewed 27 December 2011

We stayed at club floor at level 21 (I think club levels are 21-23) and we enyoed access to club lounge at level 23, free flow of tea/coffee/soft drinks and snacks between 6pm-7:30pm.

Lots of nice cheap food at small eateries at the Chinatown (Carpenter street) nearby.

The attached shopping mall is convenient, has a 24hrs convenience store, many of the units at level 2 of the mall are not occupied, but level 1 has many nice eateries, including Old Town Coffee for a malaysian style coffee that is thick and strong flavour.

Overall, a nice quiet weekend getaway in Kuching, and I might come back again and stay at the same hotel.

  • Stayed: December 2011, travelled with family
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Thank Navigate106436
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2011

This hotel is probably the best value for hotel that we have stayed in thus far in Malaysia.We stayed here for 4 nights over Christmas.
The room was very clean as it should be as it is still very new. The staff were very attentive and did try very hard,however we did experience difficulty each time we called for room service it seem that there was a communication failure each time we called and would require follow up calls to sort out the delivery and timing.We have travelled a fair amount in Malaysia and we do take the time to try to ensure that we are understood with our requests for some reason this seemed to be a bit more of a challenge with the room service people.The rest of the were as one would expect.
The room is decently appointed,however it could use and alarm clock.
We did experience challenges with the wifi in the lobby as my wife and I were using iPads. It seemed that we would time out after 12 minutes quit often and have to go about re-entering the user ID and passwords repeatedly,hence some frustration. We did speak to the concierge about our difficulty.Only at that time did they inform us that the passwords issued expire after 60 minutes.So you have to get a new slip of paper every 60 minutes if you are going to use the wifi in the lobby. It would have been an idea to have this information at the first logon.This did not explain our 12 minute conectivity issues so we just resigned to that fact of making very short Christmas day phone calls on Skype.
The bar in the lobby makes incredibly delicious Mojitos!We found our way back at the end of each day for a night cap.
We had our Christmas dinner in the Chinese Resturant in the hotel and we were not dissapointed in any way with quality and quantity of the food.Fantastic....Now the breakfast buffet was a different story when we tried to have an omelettes on the first day,these were poorly executed and the following days we just had the basic Malaysian breakfast and were not disappointed.
The pool area certainly needs some character added.
We would definately stay here again as we did enjoy the staff and can overlook some of the small issues.

Room Tip: Choose a higher floor facing the river.
  • Stayed: December 2011, travelled as a couple
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1  Thank Polar_Canadian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2011

Excellent 24 hour reception, near new very modern hotel with good facilities, large spacious room, very quiet, room well maintained and adequately equipped right down to bath robes and fitness equipment but minimal supplies for in room tea making. Attractive pool and fitness centre both well supervised and clean with a quiet relaxed ambience. Good free wifi in the lobby. Good views from rooms, situated on hill top, easy access to waterfront, Main Bazaar, shopping and cathedral all only an easy stroll.
Will be staying here again

  • Stayed: December 2011, travelled solo
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2  Thank GlobeTrotting311623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2011

First time in Kuching and we spend 4 night here, and found everything perfect.
first class service when we entry the lobby and until we leave again after 4 night. Only little minus is only one hour free internet, why it was a holiday

  • Stayed: November 2011, travelled with family
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Thank kmittag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2011

So have listed some of my observations based on recent visit for 5 nights in December.

Good points:
- efficient service & friendly
- large swimming pool
- complimentary Wifi
- easy walking distance of main area and if you like shopping has a mall underneath

Not so good points:
- noisy as open plan and wooden bedroom floor so you hear other people in their rooms
- limited dining options
- Chinese restaurant sells shark fin soup
- watch the time of year as we had 30 children shouting and screaming in the swimming pool, not so relaxing
- impersonal office block type building

I would have preferred the Hilton but it was being refurbished while we were in Kuching.

  • Stayed: December 2011
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1  Thank jdassociates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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