We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Very nice and truly 5 star”
Review of Pullman Kuching

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Pullman Kuching
Ranked #6 of 55 Hotels in Kuching
Singapore, Singapore
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Very nice and truly 5 star”
Reviewed 15 February 2013

Location is convenient, staff are friendly and ever wiling to help, breakfast is great, spa and gym are excellent. A few minor hiccups such as door cards not working after the first 48 hours and staff not consistent in communications. We booked for 4 nights under 2 separate bookings and names and they called us to ask if we were checking out aft 2 days even though at check in, it was made clear to them we had 2 bookings and will be staying for 4 nights. Nonetheless, the overall experience was that of an international brand and we will def come back again. Very nice indeed.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LuAnn O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKuching, General Manager at Pullman Kuching, responded to this review, 19 February 2013
Dear Polly P, Warmest Greetings from Pullman Kuching! I would like to thank you for your feedback regarding your recent stay with us, having great breakfast and as well the spa and gym. We will review the shortfall for future improvements.

Should you need any further enquiries, do drop an email to me at eric.tan@accor.com.

Best wishes to you!

Regards, Eric Tan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,954 reviews from our community

Traveller rating
    715
    765
    311
    100
    63
See reviews for
440
607
175
435
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (358)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
123 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 13 February 2013

Pullman is likely the best hotel in Kuching; great service, fantastic breakfast spread, every one smiles and is cheerful, particularly from Reuben, Ismail, Hazel, and other front counter staff; would recommend this hotel highly! Well done!

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rupert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKuching, General Manager at Pullman Kuching, responded to this review, 14 February 2013
Dear Rupert S, Warmest Greetings from Pullman Kuching! I would like thank you for your positive feedback of your recent stay with us here and compliments to our staffs as well. I’m looking forward to welcoming you back to Pullman Kuching.

Should you need any further enquiries, do drop an email to me at eric.tan@accor.com.

Best wishes to you!

Regards, Eric Tan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
Reviewed 13 February 2013

It's a new hotel with modern design. Clean hotel with walking distance to nearby attractions. Overall, it's a nice stay. Only minus point is the staff at counter with least smile on face and service provided during check-in is slow. P/S: Walking distance to TopSpot seafood. The seafood there is fresh and yummy. A must go.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jxlam86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKuching, General Manager at Pullman Kuching, responded to this review, 14 February 2013
Dear jxlam86, Warmest Greetings from Pullman Kuching! I would like thank you for your feedback regarding your recent stay with us. I’m looking forward to welcoming you back to Pullman Kuching.

Should you need any further enquiries, do drop an email to me at eric.tan@accor.com.

Best wishes to you!

Regards, Eric Tan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
amsterdam
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 11 February 2013

During our roundtrip in Borneo we stayed in this hotel for 2 nights.
We payed around 60 euro per night for a deluxe, i think it was an openingdeal.

The room was located on the 11 floor and had a great view over Kuching's waterfront / city.
The big windows made us order roomservice for dinner on the first night and just watching the sunsetfrom the bed, amazing!

The breakfast was excluded from the roomprice but worth every penny! Even sushi available.

Swimmingpool was great, fitness area was superb!

The location of the hotel is great, its in the center of Kuching City. Try the chinatown and the river esplanade.

Room Tip: Get a room on a higher floor so you can enjoy the explicit views.
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nora-amsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKuching, General Manager at Pullman Kuching, responded to this review, 14 February 2013
Dear nora-amsterdam, Warmest Greetings from Pullman Kuching! I would like thank you for your positive feedback regarding your recent stay with us and enjoy our foods. I’m looking forward to welcoming you back to Pullman Kuching.

Should you need any further enquiries, do drop an email to me at eric.tan@accor.com.

Best wishes to you!

Regards, Eric Tan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 February 2013 via mobile

Yesterday was a bad experience, leak of communication among staff and no greet at all from them except morning Assistant Front Manager. The rest are 'blind' or am was invisible to them or am not mat salleh enough. Most hotel in Malaysia are more excited to entertain minah or mat salleh rather than local guest..well as usual proud of other not by their on kind.

Today knocking the door around 9.45am while am still slept just to gave complementary, a bucket of fruit...good but can u just send it maybe in the afternoon. The guest may want to rest a bit more coz after they left i can't sleep anymore... All my dream and well sleep gone. Went to get a breakfast..the food was a disaster today. With 5 star rating hotel, they serve worst breakfast i ate ever in my entire life...come on, 5 star hotel are you kidding me..

Stayed January 2013, travelled as a couple
Helpful?
2 Thank Faizal A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKuching, General Manager at Pullman Kuching, responded to this review, 19 February 2013
Dear Faizal A, Warmest Greetings from Pullman Kuching! I would like to thank you for your feedback regarding your recent stay with us. We will review the shortfall for future improvements.

Should you need any further enquiries, do drop an email to me at eric.tan@accor.com.

Best wishes to you!

Regards, Eric Tan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 10 February 2013

I visit Kuching a few times a year for business and leisure. I have always stayed at Four Points Sheraton and I always wanted to try Pullman as it's one of the top hotels in Kuching.

Pullman Kuching is indeed a grand hotel with good facilities that is worth the price. I am very satisfied with the swimming pool, lobby cafe which i visited. However, for the rooms, I didn't like the wooden floor as it made the room feel very dull and dark, but the overall feel of the room is very spacious, luxury and comfortable.

As for location, Pullman is in the heart of the city, however there are limitations in the local food choices as mainly are fast food or restaurants that are available. As for shopping, I would only recommend to head to The Spring which is the biggest and worth place to shop, however you will still need to take a taxi ride from Pullman to the place.

Pullman is more of a luxury business hotel that is centrally located. I will visit Pullman again on my trips back to Kuching. The overall stay experience is a thumbs up!

  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brenda21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKuching, General Manager at Pullman Kuching, responded to this review, 14 February 2013
Dear brenda21, Warmest Greetings from Pullman Kuching! I would like thank you for your feedback that you had your leisure stay with us. I’m looking forward to welcoming you back to Pullman Kuching.

Should you need any further enquiries, do drop an email to me at eric.tan@accor.com.

Best wishes to you!

Regards, Eric Tan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 February 2013

Our family of 5 stayed at the Pullman for 4 nights in a deluxe room. The first room we were given stank of cigarette smoke even though we were told it was on a non smoking floor. They quickly changed our room to one that didn't smell.

The rooms are very spacious, beds comfortable and the bathroom huge for a hotel. The pool is big with plenty of chairs to laze on and there is a small childrens playground next to it. They also have an outdoor bar should you wish to order drinks. Our children said the highlight of their Kuching holiday was swimming in the pool.

The only issue we had was waking up at 2am one night with the smell of smoke coming into our room. We rang reception but there wasn't much they could do. There was also a room service tray left outside a room on the floor we were on and we noted the tray wasn't removed for 3 days.

We enjoyed the buffet breakfast, plenty of choices, both western and asian. The hotel is also in a good location, within walking distance to some shops and waterfront.

Unless you are doing some day trips outside of Kuching there isn't alot to do. We walked along the waterfront, which is lit up nicely at nighttime but during the day there were a few dodgey looking characters hanging out and we noticed alot of police patrolling the waterfront. We also visited Sarawak Museum.

We tried a few different places looking for good coffee and based on our experience I think Bing Cafe which is in the shopping centre at the bottom of the hotel is the best if you need your coffee hit. If you need your laundry done we did it at Apple Laundry, opposite the hotel and at 5RM per kg it was good value.

Overall we enjoyed our time at the Pullman and can see why this Hotel is ranked highly on this website.

Room Tip: Make sure you specify non-smoking room
See more room tips
  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vergis5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKuching, General Manager at Pullman Kuching, responded to this review, 14 February 2013
Dear Vergie5, Warmest Greetings from Pullman Kuching! I would like thank you for your feedback regarding your recent stay with us on the room and you had enjoyed our food. I’m looking forward to welcoming you back to Pullman Kuching.

Should you need any further enquiries, do drop an email to me at eric.tan@accor.com.

Best wishes to you!

Regards, Eric Tan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kuching hotels
0.1 mi away
Hilton Kuching
Hilton Kuching
#3 of 55 in Kuching
4.0 of 5 bubbles 1,485 reviews
0.5 mi away
The Ranee Boutique Suites
0.2 mi away
Riverside Majestic Hotel
Show Prices
Show Prices
Show Prices
0.5 mi away
The Waterfront Hotel
The Waterfront Hotel
#5 of 55 in Kuching
4.0 of 5 bubbles 136 reviews
0.4 mi away
The LimeTree Hotel
The LimeTree Hotel
#2 of 55 in Kuching
4.5 of 5 bubbles 980 reviews
0.2 mi away
Grand Margherita Hotel
Grand Margherita Hotel
#10 of 55 in Kuching
3.5 of 5 bubbles 547 reviews
Show Prices
Show Prices
Show Prices

Been to Pullman Kuching? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pullman Kuching

Property: Pullman Kuching
Address: No. 1A Jalan Mathies, Kuching 93100, Malaysia
Region: Malaysia > Sarawak > Kuching
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Kuching
#3 Family Hotel in Kuching
#3 Business Hotel in Kuching
#3 Luxury Hotel in Kuching
#5 Romantic Hotel in Kuching
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pullman Kuching 5*
Number of rooms: 389
Official Description (provided by the hotel):
Standing tall in the heart of Kuching City on top of Mathies Hill, Pullman Kuching offers luxury 5-star comfort with contemporary features and a stunning panoramic view of the Sarawak River. An essential address for get-togethers with outstanding facilities right in the city's golden triangle, the cosmopolitan and stylish Pullman Kuching has been welcoming international guests with its astounding hospitality since its inception in 2010. The hotel is adjacent to a two storey city life-style shopping centre "Hills Shopping Mall" and within walking distance to commercial centre and city attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Priceline, Hotels.com, Ebookers, Expedia, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, HRS and HotelQuickly so you can book your Pullman Kuching reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Kuching Hotel Kuching

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing