We were at Pullman Kuching attending a wedding dinner, hence decided to stay for a few nights. We were greeted by friendly staff at the reception counter which made checking-in a breeze, the room was fine with a pretty good, unobstructed view. As the times we stayed there were peak period for the hotel (crossing over New Year's Day), problems started the next day. First it was the key card, during our stay, we had to change our key cards 5 times, imagine a successful access to the lift, only to find yourself stuck in front of your room unable to get in, we even encountered a queue at the reception, all in need for new key cards. We were only told at the 5th times that their key cards are super sensitive & cannot be placed near any mobile phones. As this is a family event, our other family members & relatives started arriving at the hotel, two were stucked at the reception for over an hour as their names could not be found. We gave the duty manager the name & contact numbers of the travel agents where reservations were made & paid for from overseas, yet we faced repeated questionings on where, how & when were reservations made. She should have taken the initiatives to contact the overseas agents for further clarifications but instead, wasted times asking for our verifications over & over again. Thirdly, another relative checked in the hotel only to find the room reeked heavily of cigarettes smell (smoking floor), the hotel promised another room in an hour yet it took repeated calls after two hours to finally get it. Our observations showed us that the hotel has problem handling large crowds and there are a lacking of manpower during super peak periods, e.g. the plates were pilling up on the guests' tables during breakfast times, we empathized with the servers as they were scrambling to clean the tables while the front desk kept sending in guests for breakfast when tables aren't even ready. I hope the management team will do something about the above, including the key card system, instead of having your team of staff apologizing repeatedly to the guests everyday. This is a lovely hotel with good strategic location, we really hope our next experience at the Pullman will be a different one.
- Official Description (provided by the hotel):
- Standing tall in the heart of Kuching City on top of Mathies Hill, Pullman Kuching offers luxury 5-star comfort with contemporary features and a stunning panoramic view of the Sarawak River. An essential address for get-togethers with outstanding facilities right in the city's golden triangle, the cosmopolitan and stylish Pullman Kuching has been welcoming international guests with its astounding hospitality since its inception in 2010. The hotel is adjacent to a two storey city life-style shopping centre "Hills Shopping Mall" and within walking distance to commercial centre and city attractions. ... more less
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- Also Known As:
- Pullman Kuching Hotel Kuching