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“Good rooms, but service not what you would expect from a Pullman”
Review of Pullman Kuching

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Pullman Kuching
Ranked #6 of 55 Hotels in Kuching
Reviewed 15 January 2014

The rooms here are nice and spacious and well appointed. Good pool area for a city hotel and great gym. Considering the hotel is still fairly new, it's not ageing well and will be in need of a little care and maintenance. The service quality of the staff is variable and in some cases poor, reflecting poor training and customer service (on the whole as a couple people were great). If I was staying at a local run hotel this would be OK, but not from an international standard hotel. The staff in the restaurant were really bad in particular in comparison to the front desk that were generally good. Rooms had great views

  • Stayed: January 2014, travelled with family
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3  Thank Margie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKuching, Manager at Pullman Kuching, responded to this reviewResponded 3 September 2014

Dear Margie F,

Thank you for your review on Tripadvisor and we are delighted to hear that you enjoyed your stay with us here at Pullman Kuching.

At Pullman, we strive hard to ensure the satisfaction of every guest and your review is very important to us.

We sincerely hope you would come back to stay with us again and looking forward to serving you again soon.

Best regards,
Borhan Bin Salleh
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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955 - 961 of 2,047 reviews

Reviewed 14 January 2014

New hotel, new facility, located right downtown Kuching. The service staff are friendly and being able to access the executive lounge with all the amenities there is great! Will definitely stay there again.



  • Stayed: December 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank ffnfong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKuching, Manager at Pullman Kuching, responded to this reviewResponded 3 September 2014

Dear ffnfong,

Thank you for your review on Tripadvisor and we are delighted to hear that you enjoyed your stay with us here at Pullman Kuching.

At Pullman, we strive hard to ensure the satisfaction of every guest and your review is very important to us.

We sincerely hope you would come back to stay with us again and looking forward to serving you again soon.

Best regards,
Borhan Bin Salleh
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2014

Had an excellent 4 nights at the Pullman Kuching over New Year.

The hotel towers over the city so the views are spectacular from the higher floors. Refurbished only a year or so ago, the common areas and rooms are very fresh and modern, especially compared to the dated and somewhat-stuffy Hilton. The rooms are large by any standard and with large windows they feel light and airy. Huge beds (not as comfortable as Marriotts but not far off), good lighting, separate bath right against the window overlooking the river, sofa and work desk.

Location is ideal - on a hill just a few minutes walk from the river and in between the lively restaurant/bar district and the quieter riverside promenade.

As a platinum member I was given executive lounge access and I'd echo the comments about choosing the breakfast in the main restaurant over the lounge - the selection in the main restaurant is excellent with many choices to satisfy all tastes, and they also have a laksa and omellete chef. The exec lounge on the top floor is one of the largest I've seen and includes a business centre with a few PCs and printers. The evening lounge cocktails were worth attending, although the alcohol selection wasn't self-service and was slightly more limited than many others, most likely because alcohol isn't quite as central to Malaysian culture as it is in Western countries. The selection of hot and cold food was very good and again the views from the top floor as night descends were worth seeing.

Service was not quite as polished as 5-stars but the staff were genuinely helpful and keen to do their best to make your stay memorable, again something I think comes with Sarawak culture. Often in executive lounges you feel that staff are required to feign an interest in the guests, but not here. I was very impressed that a faulty air conditioner in my room at 11pm on New Years Eve was fixed within 20 minutes despite the strain the staff were under in coping with the huge influx of people for the countdown parties.

Overall this hotel is outstanding value given it's the top brand in the Accor chain. I wouldn't stay anywhere else in Kuching.

Room Tip: Higher floors facing the Astana have the best views
See more room tips
  • Stayed: January 2014, travelled solo
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Thank Up1ntheair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKuching, Manager at Pullman Kuching, responded to this reviewResponded 3 September 2014

Dear Up1ntheair,

Thank you for your review on Tripadvisor and we are delighted to hear that you enjoyed your stay with us here at Pullman Kuching.

At Pullman, we strive hard to ensure the satisfaction of every guest and your review is very important to us.

We sincerely hope you would come back to stay with us again and looking forward to serving you again soon.

Best regards,
Borhan Bin Salleh
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2014

We were at Pullman Kuching attending a wedding dinner, hence decided to stay for a few nights. We were greeted by friendly staff at the reception counter which made checking-in a breeze, the room was fine with a pretty good, unobstructed view. As the times we stayed there were peak period for the hotel (crossing over New Year's Day), problems started the next day. First it was the key card, during our stay, we had to change our key cards 5 times, imagine a successful access to the lift, only to find yourself stuck in front of your room unable to get in, we even encountered a queue at the reception, all in need for new key cards. We were only told at the 5th times that their key cards are super sensitive & cannot be placed near any mobile phones. As this is a family event, our other family members & relatives started arriving at the hotel, two were stucked at the reception for over an hour as their names could not be found. We gave the duty manager the name & contact numbers of the travel agents where reservations were made & paid for from overseas, yet we faced repeated questionings on where, how & when were reservations made. She should have taken the initiatives to contact the overseas agents for further clarifications but instead, wasted times asking for our verifications over & over again. Thirdly, another relative checked in the hotel only to find the room reeked heavily of cigarettes smell (smoking floor), the hotel promised another room in an hour yet it took repeated calls after two hours to finally get it. Our observations showed us that the hotel has problem handling large crowds and there are a lacking of manpower during super peak periods, e.g. the plates were pilling up on the guests' tables during breakfast times, we empathized with the servers as they were scrambling to clean the tables while the front desk kept sending in guests for breakfast when tables aren't even ready. I hope the management team will do something about the above, including the key card system, instead of having your team of staff apologizing repeatedly to the guests everyday. This is a lovely hotel with good strategic location, we really hope our next experience at the Pullman will be a different one.

  • Stayed: December 2013, travelled with family
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Thank Sparks009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKuching, Manager at Pullman Kuching, responded to this reviewResponded 3 September 2014

Dear Sparks009,

Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Borhan Bin Salleh
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2014

On the various occasions I have stayed at the Kuching Pullman, I can not fault the quality of service, food and rooms. They are consistent in ensuring you are a welcomed guest and are attentive to your needs. The rooms themselves are great value for money with most of them having spectacular views over Kuching city.

  • Stayed: December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Sue442014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKuching, Manager at Pullman Kuching, responded to this reviewResponded 3 September 2014

Dear Sue442014,

Thank you for your review on Tripadvisor and we are delighted to hear that you enjoyed your stay with us here at Pullman Kuching.

At Pullman, we strive hard to ensure the satisfaction of every guest and your review is very important to us.

We sincerely hope you would come back to stay with us again and looking forward to serving you again soon.

Best regards,
Borhan Bin Salleh
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2014

I've been traveling to Kuching for the past 20 years and this was my first stay at the Pullman, just for a change. The staff were very helpful and friendly and the room was spacious, clean and comfortable. The location is close to everything and views from hotel are wonderful. Breakfast was great with a good selection of Asian and Western dishes to choose from and waiter staff very attentive.
Overall I found the Pullman a modern luxurious hotel with first class service at a reasonable price.

Room Tip: Ask for the river view.
See more room tips
  • Stayed: November 2013, travelled on business
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Thank Matthew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKuching, Manager at Pullman Kuching, responded to this reviewResponded 3 September 2014

Dear Matthew B,

Thank you for your review on Tripadvisor and we are delighted to hear that you enjoyed your stay with us here at Pullman Kuching.

At Pullman, we strive hard to ensure the satisfaction of every guest and your review is very important to us.

We sincerely hope you would come back to stay with us again and looking forward to serving you again soon.

Best regards,
Borhan Bin Salleh
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2014

This is a really large and really nice hotel, and it seems like half the Western tourists visiting Kuching stay here. This is undoubtedly because they need to fill their rooms, and they offer prices that even a backpacker might be able to afford.

As a platinum member in the Accor hotel loyalty program, I was upgraded to a suite and given lounge access. The lounge is very pleasant, and there is free food and alcohol in the evening. We were given the choice of eating breakfast in either the lounge or the main restaurant, and chose the restaurant. A good choice, as the offerings were extensive and tasty. Alas, like all nice hotels in Malaysia, they keep their restaurants halal, which prohibits many of the breakfast foods that Westerners like to eat (like bacon!).

Rooms in this hotel are at least 4-star quality; they claim to be a 5-star hotel, and get pretty close. The location is also good, about a 5 minute walk to the waterfront. There's some good tourist-oriented shopping nearby, as well as several attractions to see.

Given what we paid and the good service we received, I wouldn't think of staying anywhere else in Kuching.

Stayed: January 2014, travelled with family
Thank Dave's_reviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKuching, Manager at Pullman Kuching, responded to this reviewResponded 3 September 2014

Dear Dave's_reviews,

Thank you for your review on Tripadvisor and we are delighted to hear that you enjoyed your stay with us here at Pullman Kuching.

At Pullman, we strive hard to ensure the satisfaction of every guest and your review is very important to us.

We sincerely hope you would come back to stay with us again and looking forward to serving you again soon.

Best regards,
Borhan Bin Salleh
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Kuching

Address: No. 1A Jalan Mathies, Kuching 93100, Malaysia
Region: Malaysia > Sarawak > Kuching
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Kuching
#3 Luxury Hotel in Kuching
#3 Business Hotel in Kuching
#5 Romantic Hotel in Kuching
Price Range: £32 - £57 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Kuching 5*
Number of rooms: 389
Official Description (provided by the hotel):
Standing tall in the heart of Kuching City on top of Mathies Hill, Pullman Kuching offers luxury 5-star comfort with contemporary features and a stunning panoramic view of the Sarawak River. An essential address for get-togethers with outstanding facilities right in the city's golden triangle, the cosmopolitan and stylish Pullman Kuching has been welcoming international guests with its astounding hospitality since its inception in 2010. The hotel is adjacent to a two storey city life-style shopping centre "Hills Shopping Mall" and within walking distance to commercial centre and city attractions. ... more   less 
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Also Known As:
Pullman Kuching Hotel Kuching

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