The rooms are spacious and clean, but the beds were very hard. The location was also great, central to eating, shopping and the waterfront.
However, the service we received here is the worst we have received at any hotel and we have travelled throughout Europe, Asia and Australia extensively. The staff were very unfriendly and not very helpful. We had a lot of issues getting internet access and they made no apology and were less than gracious whilst resolving the issue. If you stay here, I also suggest not including breakfast as the service and food alike was terrible. There were a lot of staff but when you needed assistance no one could be found although they were not busy. The coffee was stone cold and it took several attempts to get a hot cup delivered with no apology for the delay. Generally the hotel was good but the service was terrible, would definitely not recommend as there are cheaper hotels nearby that are equally as good with a lot better service
- Official Description (provided by the hotel):
- Standing tall in the heart of Kuching City on top of Mathies Hill, Pullman Kuching offers luxury 5-star comfort with contemporary features and a stunning panoramic view of the Sarawak River. An essential address for get-togethers with outstanding facilities right in the city's golden triangle, the cosmopolitan and stylish Pullman Kuching has been welcoming international guests with its astounding hospitality since its inception in 2010. The hotel is adjacent to a two storey city life-style shopping centre "Hills Shopping Mall" and within walking distance to commercial centre and city attractions. ... more less
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- Also Known As:
- Pullman Kuching Hotel Kuching