We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“great value” 5 of 5 bubbles
Review of Pullman Kuching

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Pullman Kuching
Ranked #6 of 55 Hotels in Kuching
Copenhagen
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“great value”
5 of 5 bubbles Reviewed 25 July 2014

lovely hotel with good location. would like to commend housekeeping department for their fast action in delivering guests requests even though some requests were made very late at night. will stay here again!

Room Tip: choose a higher floor for a better view of the city.
See more room tips
  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKuching, Manager at Pullman Kuching, responded to this review, 30 July 2014
Dear Ms Joy L,

May I begin by thanking you for your kind review on Tripadvisor for Pullman Kuching. It is such a pleasure to hear that you had enjoyed your stay with us.

Your comments inspire us to strive harder in servicing our guests and we have worked really hard to maintain the level of service so that our guests would feel comfortable staying with us.

Once again, thank you very much for your patronage and we look forward to having you back with us at Pullman Kuching soon.

With warm regards,
Borhan Bin Salleh
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,911 reviews from our community

Traveller rating
    698
    748
    306
    98
    61
See reviews for
431
594
170
423
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (346)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Langkawi, Malaysia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 25 July 2014

The rooms are good with comfortable beds. Room service is good & the staff very polite & helpful. The buffet breakfast has a nice spread, though dishes are mostly repeated everyday. Ordering food at the bar takes a very long time to come .The confectionary & tea section is nice.

Room Tip: Higher floors are better. The rooms with the river view is good.
See more room tips
  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sukeerti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKuching, Manager at Pullman Kuching, responded to this review, 30 July 2014
Dear Ms Sukeerti,

Thank you for your review on Tripadvisor on your previous stay with us at Pullman Kuching and it is such a pleasure to hear that you had enjoyed your stay with us.

We will definitely look into improving on the selection of our Buffet Breakfast so that we would be able to offer a wide variety for our guest to enjoy.

It is through feedback such as yours that we are able to improve the quality of our services to our guests. We sincerely hope that you would come back and stay with us here at Pullman Kuching on your next trip to the wonderful state of Sarawak.

Thank you again for your kind review and we look forward to serving you again soon.

With warm regards,
Borhan Bin Salleh
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
166 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

This hotel is quite good in most respects. The room is comfortable, the pool is great, the breakfast buffet was good and it is centrally located. But like their wi-fi, the staff are quite distant and don't connect well. In our entire trip, this was the only place where there were no bright smiles, happy greetings and ready help.
You can walk to the waterside from the hotel and there are some shops below the hotel as well. Cabs are very expensive here, so we used the services only for the trip to see orangutans, etc. Otherwise, everything else is just walking distance and that's very convenient. You can download the phone app called MyTeksi. They were giving lovely discounts and offers for online booking and for airport drops.

Room Tip: Avoid the travel desk in the hotel as they are very expensive and also not very well informed. Try C...
See more room tips
  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank kaalika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKuching, Manager at Pullman Kuching, responded to this review, 23 July 2014
Dear Kaalika,

We sincerely appreciate you taking the time to review Pullman Kuching on Tripadvisor and your feedback is very important to us. It is through feedback such as yours that we are able to maintain and improve the quality of service that we render to our guests.

I have taken notice on your concern about the "Missing Warmth" from our service personnel and please accept my sincerest apologies. As I am new to the organization, and my position here is to enhance the Guest's Experience while staying at Pullman Kuching, I will do my very best to turn the service standard around so that our guests would feel the warmth from our staff.

On behalf of the hotel team, once again we wish to thank you for your support towards Pullman Kuching and we hope that the experience will not in any way prevent you from availing yourself of our services in the future.

May you have a wonderful weekend ahead.

With warm regards,
Borhan Bin Salleh
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kamala, Thailand
Level Contributor
147 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed 21 July 2014

This is a comfortable, well-run hotel located in the center of town.

The good:

- the rooms are spacious, comfortable and very well equipped (they even had yoga mats and dumbbells!)
- nice pool
- friendly, efficient service
- excellent buffet breakfast

Not so good:

- poor wifi in the room
- amateurish service in the main bar

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tamvong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKuching, Manager at Pullman Kuching, responded to this review, 21 July 2014
Dear Tamvong,

Thank you for your kind review on Tripadvisor for Pullman Kuching. We are glad that you enjoyed your stay previously and we would love to have you as our regular guest at Pullman Kuching.

Please accept my sincerest apologies on the poor WiFi connectivity in your room and the level of service at the bar that was not up to your expectations. It is through feedback such as yours that we are able to improve our service so that our future guests would be able to enjoy their stay with us.

On behalf of the hotel team, we would like thank you again for your review and we hope that you would come back to stay at Pullman Kuching on your next trip to wonderful state of Sarawak.

May you have a great weekend ahead.

With warm regards,
Borhan Bin Salleh
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 20 July 2014

The hotel has elegantly furnished and spacious rooms and bathrooms, an excellent breakfast buffet and a nice pool (that is why I choose this hotel). Staff is friendly and very helpful, the in house travel agency even discouraged me from going to the Orang Utan center because at that time no Orang Utans were around, which was confirmed by many frustrated travelers. The only problem in the hotel is noise from neighboring rooms like TV and shower, I could even hear the elevator which was two rooms down the corridor.

  • Stayed July 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ursula-re
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKuching, Manager at Pullman Kuching, responded to this review, 21 July 2014
Dear Ursula-re,

We would like to thank you for choosing Pullman Kuching as your accommodation choice during your recent visit to Kuching, Sarawak and thank you for your kind review on Tripadvisor.
We are most concerned with the satisfaction of our guests and your feedback is of great value to us in order for us to maintain the level of services to our guests.

Please accept my sincerest apologies on the noises that you heard from your room. I will discuss with our Engineering Team and will address the issue so it would not happen again. If it is not too much to ask, may I please have your previous room number so further rectification could take place to prevent it from happening again. You may email to me at h6332-gr@accor.com.

On behalf of the hotel team, once again thank you for your support and we look forward to welcoming you back again to Pullman Kuching and to the wonderful state of Sarawak.

With warm regards,
Borhan Bin Salleh
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kuching hotels
0.1 mi away
Hilton Kuching
Hilton Kuching
#3 of 55 in Kuching
4.0 of 5 bubbles 1,419 reviews
0.5 mi away
The Ranee Boutique Suites
0.2 mi away
Riverside Majestic Hotel
Show Prices
Show Prices
Show Prices
0.5 mi away
The Waterfront Hotel
The Waterfront Hotel
#5 of 55 in Kuching
4.0 of 5 bubbles 118 reviews
0.4 mi away
The LimeTree Hotel
The LimeTree Hotel
#2 of 55 in Kuching
4.5 of 5 bubbles 953 reviews
0.2 mi away
Grand Margherita Hotel
Grand Margherita Hotel
#10 of 55 in Kuching
3.5 of 5 bubbles 527 reviews
Show Prices
Show Prices
Show Prices

Been to Pullman Kuching? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pullman Kuching

Property: Pullman Kuching
Address: No. 1A Jalan Mathies, Kuching 93100, Malaysia
Region: Malaysia > Sarawak > Kuching
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Kuching
#3 Business Hotel in Kuching
#3 Luxury Hotel in Kuching
#3 Family Hotel in Kuching
#5 Romantic Hotel in Kuching
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pullman Kuching 5*
Number of rooms: 389
Official Description (provided by the hotel):
Standing tall in the heart of Kuching City on top of Mathies Hill, Pullman Kuching offers luxury 5-star comfort with contemporary features and a stunning panoramic view of the Sarawak River. An essential address for get-togethers with outstanding facilities right in the city's golden triangle, the cosmopolitan and stylish Pullman Kuching has been welcoming international guests with its astounding hospitality since its inception in 2010. The hotel is adjacent to a two storey city life-style shopping centre "Hills Shopping Mall" and within walking distance to commercial centre and city attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, ACCOR, Prestigia and Expedia so you can book your Pullman Kuching reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Kuching Hotel Kuching

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing