Of the 2 Pullman hotels I've stayed in, I can say for certain that the Kuching one is in need of more improvement in terms of services of the staff and the amenities (if wifi counts as an amenity).
Firstly, the hotel itself looks great. It's exterior is modern and chic, just like what you'd expect from Pullman. However, that's where my good first impression ends. The front desk staff we were with wasn't really friendly when we approached. (It's really my first time seeing an unhappy face at the front desk at a hotel that is supposed to be 5 stars)
Next, comes the room. We had booked into a suite and it looks spacious and great, except that one of the bedroom slippers has already been worn before, we could see a foot imprint on each slipper so clearly, THEY WERE NOT NEW. I wouldn't have caught this, but my mother, who has over 30 years of hospitality experience, did. Again, to me, that's certainly not an acceptable standard.
Next, came the WIFI issue. I was suppose to get unlimited, but the girl who checked me in, gave me a 500MB daily limit (which I only managed to rectify the next day after insisting on them to re-check) and oddly enough, the registration number they gave me to log in wouldn't work. After calling to request a check on this, I got a callback from the IT department. They claimed that their routers were being rebooted, thus the issue of connection, and they could only check in 40 MINS whether it was working. 40 minutes is a very long time to get something fixed, but at this point, I wasn't getting my hopes up, given the service.
Thankfully, within 30mins, i got a call back from IT again giving me a new reg. no to log in. Lo and behold, after managing to log in, I found that I could only connect to 1 device at a time to surf. Again, unacceptable to me at a 5-star establishment, but I wasn't surprised anymore. The system would often log me out and I had to repeatedly log in with the password. Yes, it is quite inconvenient to say the least.
Aside from the above bad experience, the rest of our trip was OK, the location of the hotel is pretty good and it's within walking distance to a few of the must sees and dos.
To end off on an honest note, if I'm ever back in Kuching, I might try the Hilton instead.
- Official Description (provided by the hotel):
- Standing tall in the heart of Kuching City on top of Mathies Hill, Pullman Kuching offers luxury 5-star comfort with contemporary features and a stunning panoramic view of the Sarawak River. An essential address for get-togethers with outstanding facilities right in the city's golden triangle, the cosmopolitan and stylish Pullman Kuching has been welcoming international guests with its astounding hospitality since its inception in 2010. The hotel is adjacent to a two storey city life-style shopping centre "Hills Shopping Mall" and within walking distance to commercial centre and city attractions. ... more less
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- Also Known As:
- Pullman Kuching Hotel Kuching