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Grand Margherita Hotel
Ranked #8 of 55 Hotels in Kuching
Reviewed 4 November 2013 via mobile

This hotel is strategically located in town.Evrything withing walking distance to the waterfront,shopping malls even cross the river.Room was spacious,breakfast was okay (better go for asian food),room was clean,wifi was fast, staff service was so so.The thing to complaint was water pressure to bath was low ,swimming pool was small and the overpowering toilet flush~Abit of noise in the night if u take city view room ~From airport to the hotel by cab it take around 30mins with the price of 26nett from airport cab.

  • Stayed: November 2013
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1  Thank Aliencess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomPaula, Public Relations Manager at Grand Margherita Hotel, responded to this reviewResponded 8 November 2013

Dear Mikies

Thank you for your review and recommendation!

We apologise for the low water pressure in the bath and overpowering toilet flush; rest assured, we have shared your invaluable feedback with our team for product and service improvement.

To ensure you get unbeatable rates the next time around, do check out our Best Price Guarantee. If we can be of assistance in any way, please do not hesitate to let us know. Alternatively, do send us an email at pr@centraloffice.my and we would be most happy to assist.

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357 - 363 of 642 reviews

Reviewed 28 October 2013

better late than never...stayed june 2013. 2 mums with 5 boys under 12, 2 rooms adjoining, think we were in 314 & 315. First leg of our 30 day trip
Booked Grand Margherita after much research and a recommendation from a friend who had previously stayed with family. Deluxe rooms (renovated) with river and pool view. first impression was that these rooms fit the bill for us with 2 dbl beds. I actually found that this was one of very few hotels that allowed 1 adult and 3 children in the same room without having to book a second room, also for 3 didn't need to pay for a rollaway bed. The email communications for booking direct with the hotel were courteous and prompt. we got a really good deal as we stayed 7 nights.
I did read reviews about the noise disturbance with adjoining rooms, didn't notice this at all - maybe because we were together and the door was often open? but even when closed didn't notice any excessive noise. Outside noise was noticeable during the night with music / karaoke from somewhere across the river maybe. We still slept quite well. The beds were rock hard the pillows soft - on first checking out the bed this did bother me but I honestly had some of the best nights' sleep I had for a long time, so I guess that worked for me! The bathroom was ordinary - big enough, not fully renovated but OK. I would say the daily housekeeping didn't do such a great job cleaning the bathroom and that would be my only gripe.
breakfast was a large spread of both Asian and western(ish) dishes. lots of Asian choices of noodles, rice curries etc on the other side, pastries, sausages, hash browns (kids fav) toast, breads, eggs - something for everyone. was often quite busy i'm thinking they get a few tour groups?
great location for us as we could walk everywhere we wanted in town, taxi stand out the front and supermarket next door! Staff were always friendly and helpful. we utilised the pool a bit, having the 5 kids and it was fine. Wasn't expecting a resort sized pool (as some have commented) I had done my research and seen the pictures! no surprises. We enjoyed cocktails by the pool much to the amusement of the pool boy and bar staff who were only too happy to oblige :-)
all in all - would I stay here again - yes. was what we expected for what we paid and suited our largish group (would probably go 'good' somewhere between average and very good)

  • Stayed: June 2013, travelled with family
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Thank kawoos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomPaula, Public Relations Manager at Grand Margherita Hotel, responded to this reviewResponded 8 November 2013

Dear kawoos

Thank you for your review and recommendation! We are very honored to be part of the great start to your great 30 day holiday with the family and have shared your feedback with our team for continuous service improvement.

To ensure you get unbeatable rates the next time around, do check out our Best Price Guarantee. If we can be of assistance in any way, please do not hesitate to let us know. Alternatively, do send us an email at pr@centraloffice.my and we would be most happy to assist.

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Reviewed 28 October 2013

The hotel's location is good. It is in the city center facing the river and have access to waterfront. Though these were the only pros. The cons included smelly room, extremely noisy aircon (i think it requires maintenance as the sound is as if you have tractor in your room), wet bed sheets, dirty towels and dirty cups that were not washed after previous guests (it took around one hour to change both), unfriendly staff. They are also not able to cope with a number of people ateending breakfast, restaurant is full, food is not replenished and it takes ages to get coffee.

Stayed: October 2013, travelled with friends
Thank Katakmei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomPaula, Public Relations Manager at Grand Margherita Hotel, responded to this reviewResponded 7 November 2013

Dear Katakmei

Thank you for taking your time to let us know how we can improve. We apologise for the poor service and quality experienced and hope that this visit will not deter you from staying with us again as we'll make it up to you the next time around.

To ensure you get unbeatable rates the next time around, do check out our Best Price Guarantee. If we can be of assistance in any way, please do not hesitate to let us know. Alternatively, do send us an email at pr@centraloffice.my and we would be most happy to assist.

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Reviewed 20 October 2013

always prefer executive room everytime we came to Kuching..the main reason is club floor staff service is tip top,recognise us as a regular customer and we hope same service at reception counter but some of ladies staff not friendly,concerntrate with their phone and look like their busy with their job.breakfast place is good at orchid garden.Overall the price a little high value,but no complains..We agree to nominate your staff as the best & friendly staff we meet always offer her assistant and we will back on Nov and bring some member from KL to stay at GMH ...

Room Tip: choose executive room and pay extra
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  • Stayed: September 2013, travelled with family
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2  Thank lunamaya2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomPaula, Public Relations Manager at Grand Margherita Hotel, responded to this reviewResponded 20 October 2013

Dear lunamaya2013

Thank you for your review and recommendation!

We are very happy that you and your family have had a great stay with us and we look forward to welcoming you back again, along with your friends from Kuala Lumpur!

To ensure you get unbeatable rates the next time around, do check out our Best Price Guarantee. If we can be of assistance in any way, please do not hesitate to let us know. Alternatively, do send us an email at pr@centraloffice.my and we would be most happy to assist.

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Reviewed 16 October 2013

We spent our last night of a 2 week holiday at the Grand Margherita in the centre of Kuching so that we were in close proximity to the airport. We booked an Executive Club room which allowed us to have late check-out and use of all facilities until 6pm, this was ideal as our flight home wasn't until 8pm. We made good use of the swimming pool and whilst the drinks are a little pricey the cocktails were amazing! Overall a very comfortable stay and a great end to a wonderful holiday.

Room Tip: Recommend the Executive Club rooms on the 5th floor
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  • Stayed: October 2013, travelled with family
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1  Thank Nikki H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomPaula, Public Relations Manager at Grand Margherita Hotel, responded to this reviewResponded 18 October 2013

Dear Nikki H

Thank you for your review and recommendation!

We are most honoured to have provided the great end to your family's wonderful holiday and have shared your feedback with our team for continuous service improvement.

To ensure you get unbeatable rates the next time around, do check out our Best Price Guarantee. If we can be of assistance in any way, please do not hesitate to let us know. Alternatively, do send us an email at pr@centraloffice.my and we would be most happy to assist.

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Reviewed 12 October 2013

Pros:
- comfy room (Deluxe King river side)
-beautiful view of the river and surroundings
- close to malls and the riverside
- quick and smooth check-in
- friendly staff


Cons:
- requested non-smoking room still ended up with smoking room. When checking in make sure to ask for the room you requested.
- water pressure not consistent also the warm water tends to get a bit too warm because of this, be aware.

  • Stayed: October 2013, travelled as a couple
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2  Thank lina a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomPaula, Public Relations Manager at Grand Margherita Hotel, responded to this reviewResponded 14 October 2013

Dear lina a

Thank you for taking your time to let us know how we can improve. We apologise for overlooking your room request and have shared your feedback on the water pressure with our team for service and product improvement.

We hope that this visit will not deter you from staying with us again, and we'll make it up to you the next time around.

To ensure you get unbeatable rates the next time around, do check out our Best Price Guarantee. If we can be of assistance in any way, please do not hesitate to let us know. Alternatively, do send us an email at pr@centraloffice.my and we would be most happy to assist.

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Reviewed 8 October 2013

We really enjoyed our two nights at the GM. Although the rooms aren't anything really special, the hotel's best amenity clearly is the staff. They seemed to have a sense of pride and joy of working there, and tried their absolute best to ensure we had a pleasant stay. Although I didn't stay at other hotels in Kuching, the GM had that special local charm that I don't think a hotel of one of the big chains could give you.

  • Stayed: September 2013, travelled as a couple
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Thank T_Heavenly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomPaula, Public Relations Manager at Grand Margherita Hotel, responded to this reviewResponded 11 October 2013

Dear T_Heavenly

Thank you for your review and recommendation!

We have shared your invaluable feedback with our team for continuous service improvement. It is indeed a pleasure to have served you and your partner and we look forward to welcoming you back.

To ensure you get unbeatable rates the next time around, do check out our Best Price Guarantee. If we can be of assistance in any way, please do not hesitate to let us know.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Margherita Hotel

Address: Jalan Tunku Abdul Rahman | P.O. Box 2362, Kuching 93100, Malaysia
Region: Malaysia > Sarawak > Kuching
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 55 Hotels in Kuching
Price Range: £26 - £57 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Margherita Hotel 4*
Number of rooms: 288
Official Description (provided by the hotel):
Situated in the heart of the city's business, entertainment and shopping district, the hotel offers free WiFi and is 20 minutes drive from the Kuching International Airport. Grand Margherita Hotel is adjacent to the Sarawak Plaza Shopping Complex and the Sarawak Economic Development Corporation Building. Its sister hotel, the Riverside Majestic, is located just across the road. With tourist attractions such as the Kuching Waterfront, Chinese Museum, Tua Pek Kong Chinese Temple, Fort Margherita and Main Bazaar nearby, Grand Margherita Hotel certainly has the best location in the city for business or leisure. Grand Margherita Hotel is classified as Green Hotel by the Ministry of Tourism and Culture Malaysia. ... more   less 
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