Started with not getting picked up at the airport which was supposed to have been arranged. Short trip, hotel charged $65 Ringit and taxi was only $26 Ringit. Had "Club" room which was supposed to be Club check in. Wasn't the case, check in with everyone else. Get the "Im new" button person checking us in, advise no car waiting, get a smile and sorry. Takes awhile to check in then get the hand point to where the elevator is. Club already closed at 8:30PM. Room very run down and in need of make over, some hairs in the bathroom and probably the hardest mattress I've ever slept on. Tried to call room service, phone just rings nobody picks up. Call front desk, nobody picks up, finally after 3 tres calling get phone picked up at front desk. Tell me they will have Room service call me back. 15 minutes later Room service calls me back, rude and obviously we interrupted something. Tell me they only have 3 local dishes to choose from. Menus doesn't reflect this. Say thanks but no thanks. Check mini bar which is supposed to be complimentary, 2 bottles of water only. Frustrated we just go to bed. Breakfast supposed to be in the Club, not on the days we are there because of Ramandan which doesn't make much sense to Hotel guests staying there. Skip Breakfast both days because restaurant crazy and food looks poor. Go out for the day and come back for club snacks and drinks at 5PM. Not much selection, but we are the only ones there. Lady at Club is excellent, her name is Reno and only saving grace on this trip. The Club is very hot inside and no way to adjust the temperature. She is very outgoing and friendly and enjoyed interacting with her very much. She is wasted at the Club, we were the only ones there on a Saturday night. Long story short, we should have stayed at the Pullman at less per night. They need some work at this property.
- Official Description (provided by the hotel):
- Situated in the heart of the city's business, entertainment and shopping district, the hotel offers free WiFi and is 20 minutes drive from the Kuching International Airport. Grand Margherita Hotel is adjacent to the Sarawak Plaza Shopping Complex and the Sarawak Economic Development Corporation Building. Its sister hotel, the Riverside Majestic, is located just across the road. With tourist attractions such as the Kuching Waterfront, Chinese Museum, Tua Pek Kong Chinese Temple, Fort Margherita and Main Bazaar nearby, Grand Margherita Hotel certainly has the best location in the city for business or leisure. Grand Margherita Hotel is classified as Green Hotel by the Ministry of Tourism and Culture Malaysia. ... more less
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