We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Extremely Satisfied”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
360 Xpress Citycenter Kuching
Ranked #22 of 55 Hotels in Kuching
Miri, Malaysia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Extremely Satisfied”
Reviewed 21 October 2013

I have stayed at this hotel three times now, and have been so completely satisfied with the service and rooms that I finally decided to give it a review. It is a budget hotel but the decor and cleanliness of the rooms is 4+ star. The staff are always so cheerful and helpful, although it was a month since my last visit they still recognised me and greeted me by name.
The city centre location is excellent with a restaurant on site and a few eateries in the same block. A large selection of restaurants within 4-5 minutes walking distance. A convenience store right next door for those small items you forgot to pack. A new shopping mall within 5 minutes walking too .

Room Tip: Booking direct by phone gives a better rate than using the hotel booking companies. Booking online d...
See more room tips
  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Keith_Miri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
allen360xpress, Manager at 360 Xpress Citycenter Kuching, responded to this review, 24 October 2013
Dear Keith,

Thank you very much for your review comments.

We are pleased that you've found your stay a pleasant one with us and we thank you for your support. We constantly strive hard to ensure that our facilities/rooms and services meet or exceed expectations of our valued guests like your kind self.
Once again thank you for your kind review and we look forward to seeing you again at 360 Xpress Citycenter in the future.

Kind regards
Allen
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

163 reviews from our community

Traveller rating
    35
    74
    33
    12
    9
See reviews for
18
42
30
18
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Kuala Lumpur
1 review
Reviewed 18 October 2013

This is my third time using 360 Express. Maintenance and cleanliness levels are deteriorating. Was given a single, tiny room. Noise level from road and some faulty, noisy air con compressor that comes on and off at intervals kept me awake all night. Sheets look clean but have a musty smell..was itching throughout. Room 604 highly not recommended if you want a good night's sleep. Will start looking for another cleaner hotel in Kuching in future.

Room Tip: Do not choose rooms facing the road with no windows.
See more room tips
  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Siew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
allen360xpress, Manager at 360 Xpress Citycenter Kuching, responded to this review, 20 October 2013
Dear Siew,

First of all I would like to thank you for your constructive feedbacks shared here with us during your stay.

We are disappointed to received your dissatisfaction on the un-prevented noise pollution, It is our sincere desire to continuously strive and deliver the best possible service and comfort to every guest who chooses us here at 360 Xpress.
We will look into the room condition and bed linens as per your feedback and this indeed is a concern to us. Further to that, i sincerely apologize on the noisy air-con.
Please be assured that we are consistently taking corrective measures in improving the comfort and quality of the hotel and to meet our guest expectation. I have shared your valuable feedback with my whole operation team.
We are striving hard to improve and maintain the well being of every room and have instructed our housekeeping to be more observant and proactive upon servicing the rooms thus hotel guests daily. I sincerely apologize for the encounters you've experience and I do hope that this will not deter you in visiting us again in the near future.

Once again thank you for your kind review and we look forward to seeing you again at 360 Xpress Citycenter Hotel.

Kind regards
Allen
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kuching hotels

Kota Kinabalu, Malaysia
Level Contributor
78 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 9 October 2013

Overall I give this hotel a 3 1/2 star. Location of the hotel is very good and within walking distance to the old Kuching city. It has gone through a general renovation although the carpet on the corridors leading to the rooms were filthy when I was last there. All the rooms do not have windows and best suited to travelers who just need a clean room to sleep at night.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Billy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
allen360xpress, Manager at 360 Xpress Citycenter Kuching, responded to this review, 11 October 2013
Dear BillyS3,

Thank you for sharing your time and experience with us. We are pleased that you've found your stay a pleasant one with us and we thank you for your support. We constantly strive hard to ensure that our facilities/rooms and services meet or exceed expectations of our valued guests like your kind self. We will definitely look in to ways & means to maintain the said carpet which is now in progress.

Once again thank you for your kind review and we look forward to seeing you again at 360 Xpress Citycenter in the future.

Kind regards
Allen
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 October 2013

Arrived yesterday and staying on a few more days. Many have said negative things about this place but in my opinion, it has been good value for the price
Basic room that is clean and though there is no window, you can check on what the weather is outside by tuning in to the CCTV camera outside, on your room tv
Front desk staff are helpful and my request for airport pick up was confirmed and there waiting for me
I am travelling with a 9 year old child and have to say that I have no complaints about this place.

Stayed October 2013, travelled with family
Helpful?
2 Thank A_Murugesu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
allen360xpress, Manager at 360 Xpress Citycenter Kuching, responded to this review, 11 October 2013
Dear A_Murugesu,

First of all thank you for sharing your time & feedback with us.

We are pleased that you've found your stay a pleasant one with us and we thank you for your support. We constantly strive hard to ensure that our facilities/rooms and services meet or exceed expectations of our valued guests like your kind self.

Once again thank you for your kind review and we look forward to seeing you again at 360 Xpress Citycenter in the future.

Kind regards
Allen
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
KL
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 September 2013

Room is smelly at the 1st room we had (Ground Floor), then requested to change the room but they change to another room at different level & smoking room.
After few hour in the room, the electricity was tripped / blackout for 2 times.
Requested for refund the money but can't due to payment made via Agoda.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank syaad77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
allen360xpress, Manager at 360 Xpress Citycenter Kuching, responded to this review, 17 September 2013
Dear Syaad,

First of all I would like to extend our apologies for the unpleasant experience you've experience and we are taking your constructive feedback positively and looking into the matter at this very moment.

Please be assured that corrective measures will be taken to avoid recurrence of such and I have shared your valuable feedback with my whole operation team including the management.
We are striving hard to improve further on level of well being of every room and have instructed our housekeeping & receptions to be more observant and proactive upon servicing the rooms thus hotel guests daily.

I sincerely apologize once again for the experience and I do hope that this will not deter you in visiting us again in the near future.
Once again thank you for your kind review and we look forward to seeing you again at 360 Xpress Citycenter Hotel.

Kind regards
Allen
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quezon City, Philippines
Level Contributor
70 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 9 September 2013

I booked this hotel during a weekend trip in Kuching after seeing its reasonable rates and central location. Had booked a basic twin room which turned out to not have windows, which was fine. All the basic rooms are located on the ground floor, just behind the reception. The room itself is quite basic but is painted with bright colors (think bright green or orange), but did come with comfortable beds and flat-screen cable TV. The toilet is separated by frosted door and glass panels and basic toiletries were provided inside.

WIFI was supposed to be available in the hotel lobby and while the signal was there, it didn't seem to work during our entire stay.

The hotel also provides quite a number of tours and transportation rentals which are offered with decent rates. I would recommend the tours to be booked there for convenience sake, considering the prices are about there. The front desk also assists in booking for taxis to the airport at a better rate.

All in all, it was quite an okay hotel given its price point and location. Service was ok, though not exceptional.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ACChua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
allen360xpress, Manager at 360 Xpress Citycenter Kuching, responded to this review, 10 September 2013
Dear AcChua,

Thank you very much for your review comments.

We are pleased that you've found your stay a pleasant one with us and we thank you for your support. We will look into the WIFI connection fault immediately.
We constantly strive hard to ensure that our facilities/rooms and services meet or exceed expectations of our valued guests like your kind self.
Once again thank you for your kind review and we look forward to seeing you again at 360 Xpress Citycenter in the future.

Kind regards
Allen
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eindhoven
Level Contributor
114 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 4 September 2013

The location is nice. The Waterfront is in walking distance. Rooms are large as is the shower. Bathroom is clean. Bed is very comfortable. Staff is friendly and the shuttle service to the airport is excellent. The only thing that could be better is the wifi. It's only available in the lobby and not in your room.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lieke86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
allen360xpress, Manager at 360 Xpress Citycenter Kuching, responded to this review, 5 September 2013
Dear Lieke86,

Thank you very much for your review comments.

We are pleased that you've found your stay a pleasant one with us and we thank you for your support. We constantly strive hard to ensure that our facilities/rooms and services meet or exceed expectations of our valued guests like your kind self.
Once again thank you for your kind review and we look forward to seeing you again at 360 Xpress Citycenter in the future.

Kind regards
Allen
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kuching hotels
2.1 mi away
Memoire Hornbill Hotel
Memoire Hornbill Hotel
#12 of 55 in Kuching
4.5 of 5 bubbles 42 reviews
0.2 mi away
The LimeTree Hotel
The LimeTree Hotel
#2 of 55 in Kuching
4.5 of 5 bubbles 978 reviews
0.3 mi away
Tune Hotel Waterfront Kuching
Show Prices
Show Prices
Show Prices
0.2 mi away
Riverside Majestic Hotel
1.3 mi away
Citadines Uplands Kuching
0.2 mi away
Imperial Riverbank Hotel
Imperial Riverbank Hotel
#11 of 55 in Kuching
5.0 of 5 bubbles 16 reviews
Show Prices
Show Prices
Show Prices

Been to 360 Xpress Citycenter Kuching? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about 360 Xpress Citycenter Kuching

Property: 360 Xpress Citycenter Kuching
Address: Wisma Phoenix Jalan Song Thian Cheok, Kuching 93100, Malaysia
Region: Malaysia > Sarawak > Kuching
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Airport Transportation
Hotel Style:
Ranked #22 of 55 Hotels in Kuching
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — 360 Xpress Citycenter Kuching 2.5*
Number of rooms: 98
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, Expedia, Odigeo, Hotels.com, Priceline, Traveltool, S.L.U., Asiatravel.com Holdings and Evoline ltd so you can book your 360 Xpress Citycenter Kuching reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
360 Xpress Citycenter Kuching Hotel Kuching

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing