Our travel agent booked us into the resort for three days as part of our Sabah/Sarawak holiday as we were on our honeymoon. We were put off by the exemplary charges if any items were removed from the hotel room. It would have been great if they were provided in the first place There were no hand towel, no face towel, no bath mat and items on their inventory that they did not provide in any case. We had to clarify this with the Reception. Also there were missing light switches and we had to ring to get them to replace blown bulbs in the bedroom. What was even worse was that the bed linen were stained and old and that put me right off. We gave up chasing housekeeping and went to bed They only changed the linen the next day after we complained the next morning. The walls were paper thin and you could hear every thing that was going on in the next room. The hotel was under renovation and parts of the pool was roped off. The noise from the works was not condusive for a relaxing time. The beach was great though and we escaped to it. The food was great at Damai Central which was accessible via the beach at low tide. The hotel locked the gate that gave access to the Damai Central via the foot path. The restaurant was not able to cope with meals ordered from the ala carte menu as I didn't want a huge meal from the buffet It took over an hour and a half for my meal to appear and that was after having to chase them. The food was cold when it finally arrived. We have stayed in six hotels during our trip and this hotel was very disappointing. The hotel needs more than just the external renovation but also their staff needs training to provide better customer service to their clients. They need to get the basics right, clean rooms with clean sheets and working lights.
- Official Description (provided by the hotel):
- Nestled between the panoramic South China Sea and legendary Mount Santubong, Damai Beach Resort offers wide ranges of accommodation & facilities to suit every holiday makers needs. Main swimming pool for adults & kids is ideally located at the main building while another pool, secluded on the Hilltop has a breathtaking view of both the mountain and the sea. 5 F&B Outlets, convenient shop, souvenir shop, Tour Agent counter, Recreation Centre, Business Centre, Spa & Wellness, Shuttle service are some of facilities offered. Catering & Events caters from small meeting to large conference besides private parties and Weddings & other special moments. ... more less
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- Also Known As:
- Damai Beach Hotel Kuching
- Damai Beach Kuching
- Holiday Inn Kuching