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“Very good hotel at a reasonable rate”
Review of Hilton Kuching

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Hilton Kuching
Ranked #3 of 55 Hotels in Kuching
Certificate of Excellence
Reviewed 3 June 2012

Spent long weekend in Kuching in May and found hotel highly commendable. Reservation was made at Hilton website as it offered best rates. Check in was very efficient and quick and were given a beautiful high room overlooking the river, which is probably the best view in Kuching. Room was spacious and recently furnished with taste. Bathroom was small(ish) but well appointed; only problem was minor water leakage from shower door. Breakfast was excellent with wide choice of Western and Malaysian food. Personnel in hotel were very friendly and efficient during our stay. Only two minor comments I can come up with is wi-fi (apparently not available in our room as my computer did not detect a signal) and pool area, which should be refreshed as it shows its age. Nevertheless this was just a minor point in an otherwise excellent stay in interesting Kuching.

  • Stayed: May 2012, travelled with family
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1  Thank SEAsianFlyingFish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this reviewResponded 6 June 2012

Dear Valued Guest

Thank you for your review. I just wanted to thank you for your recent say here at the Hilton Kuching. So glad you were able to experience our authentic Hilton hospitality.

We look forward to seeing you soon.

With kind regards,
Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton

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1,242 - 1,248 of 1,735 reviews

Reviewed 3 June 2012

Stayed 5 nights mid May - hot as and storms most days - the equatorials regions! The hotel - great location - slight check in confusion as even though said was staying Executive made to book in at lobby - not on12th floor as expected. Room on 12th floor had a fabulous river and old city view and fairly small but well renovated and nice modern bathroom. Tried Waterfront Cafe for one breakfast and Sunday buffet lunch - both were a hotel buffet anywhere in the world really with a slight bit more chilli added! Executive Lounge breakfasts not as extensive but still plenty of choice and the eggs cooked to your order still available. Evening drinks and finger food a nice touch - even though like all Malaysian bain marie food only warm - not hot.

Room Tip: Executive with an old city river view
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  • Stayed: May 2012, travelled with friends
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1  Thank chombard1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this reviewResponded 6 June 2012

Dear Valued Guest

Thank you for your kind comments about your recent stay with us. We hope to see you return again soon.

With kind regards,
Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2012

Very fine hotel, located next to the river, within walking distance from all places of interest. We felt at home, even though the hotel is big. Try to get a river view room, if you can afford it, since the view is way better than at the other side of the building.

Breakfast buffet was simply great, with an amazing amount of options. We found that the staff in the restaurant was great, while the staff at reception was only average. Rooms were fine, but not spectacular. The hotel has a nice swimming pool.

  • Stayed: July 2011, travelled as a couple
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Thank wilcow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this reviewResponded 6 June 2012

Dear Valued Guest

Thank you for your kind comments about your recent stay with us. I am pleased to hear you enjoyed your stay and will let the F&B team members know that they helped you have a great stay with us, whilst at the same time, ensure that we improve our services at front desk.

All of us at the Hilton Kuching are passionate about hospitality and we hope to see you again soon.

With kind regards,
Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2012

The hotel is very well located, just at the promenade of the river Sarawak and approximately 15 min drive from the airport. The building is not new and you will feel it when entering a room however it is not that much an issue. For a dinner you may just cross the street - there are many food stalls at the waterfront promenade. It is also close to Chinatown which is worth visiting. If you plan short trips later on, such as visiting Iban's longhouses for few days, there is no problem with leaving your main luggage in the hotel even if you don't return to Hilton for another stay.

Room Tip: If possible, choose a room with the view over the river.
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  • Stayed: April 2012, travelled with friends
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Thank Bajonka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this reviewResponded 6 June 2012

Dear Valued Guest

Thank you for your kind comments about your recent stay with us.

Indeed our property has a very privileged position within the city.

We hope to see you return again soon.

With kind regards,
Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2012

We recently stayed at the Hilton for our 5 night stay in Kuching. Stayed on the 10th floor and recieved all the benefits of the executive lounge - free nibbles and drinks from 6pm-8pm. Well worth paying the extra for rooms on the executive floors. The staff in the executive lounge were wonderful, especially Helen. Breakfasts were okay and I think only the very fussy would have anything to complain about. Our room overlooked the river and had great views. My only complaints would be the shower in the bathroom leaked water all over the bathroom floor with every shower and the airconditioner in our room (1014) did not work very well but was ok. Overall we really enjoyed our stay and would not hesitate to stay at the Hilton again when we visit.

Room Tip: Stay on the executive floor with river views - we stayed in rooms 1014 and 1010
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  • Stayed: April 2012, travelled as a couple
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2  Thank grappaEchuca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this reviewResponded 5 June 2012

Dear Valued Guest

Thank you for your review. I am pleased to hear you enjoyed your stay and will let Hellen know that she helped you have a great stay with us.

We are sorry to note that the water leaked through the bathroom and the airconditioning unit did not worked that well. We have since addressed these issues. Once again, please accept our apologies for the inconvenience caused.

If there is anything we can do to enhance our services, please let us know. We are always listening to our guests.

Thanks again for choosing the Hilton Kuching.

With kind regards,
Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton

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Reviewed 27 May 2012

i stayed there for one night that was enough room was small by asian standards no bathroom toiletries no bath robes or slipers pool was not very good considering this was a5 star hotel i have stayed in better 3star plus hotels and it was 87 pounds a night without breakfast i was very disapointed to say the least never stay at a hilton hotel again

Room Tip: any room all the same
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  • Stayed: May 2012, travelled as a couple
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Thank 186458Tony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this reviewResponded 5 June 2012

Dear Valued Guest

Just wanted to thank you for your recent stay with us at the Hilton Kuching.

We appreciate your feedback very much and we are sorry that we did not meet your expectations with regards to our facilities. However, all of us at the Hilton Kuching are passionate about hospitality and we hope to see you again soon.

With kind regards,
Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2012

The room was clean, the location was good. I did not use the pool, but others said it was nice. I had a problem on the first night with our tour group check in. Somehow my luggage did not get taken off the bus, I do not know if this was the fault of our tour bus driver or the bellman that was helping him. but the young man at the front desk spent some time to track down my luggage and our bus driver. The wifi is not free which seems typical of Hilton, I think it was ridiculous to pay $8 US an hour for internet. they offer a special 30 min free if you buy something in the cafe--of course no prices listed until after you order. but there are 2 computers around the corner of the cafe in which you can get on for 15 minutes at a time for free, I went down very early in the day and was able to use them without interruption. They won't tell you about the computers at the front desk however.

  • Stayed: May 2012, travelled solo
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1  Thank cynful2no
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this reviewResponded 5 June 2012

Dear Valued Guest

Thank you for your kind words about your recent stay with us. With regards to your luggage, we are sorry about that but fortunately, it was brought back to you. As regards to wifi charges, currently there is a contractual obligation with our vendor in the manner internet is charged, but we recognise the growing demand for a better deal and will address this as soon as the opportunity allows.

We hope to see you return again soon.

With kind regards,
Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Kuching

Address: Jalan Tunku Abdul Rahman, Kuching 93100, Malaysia
Phone Number:
Region: Malaysia > Sarawak > Kuching
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Kuching
#1 Business Hotel in Kuching
#3 Romantic Hotel in Kuching
Price Range: £42 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Kuching 4*
Number of rooms: 14
Official Description (provided by the hotel):
The Hilton Kuching is located in the heart of the charming city of Kuching, overlooking the tranquil Sarawak River. Kuching's landmark, the hotel commands the best view of the gently winding river and other captivating sights.20 minutes drive (11 km) from Kuching International Airport, whilst the commercial centre and city attractions such as the Main Bazaar, Kuching Waterfront and the Tua Pek Kong Temple are a mere walk away.Modern shopping centers are reachable on foot, as are classic old historical sites are nearby. The hotel makes the perfect base to explore Kuching! ... more   less 
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Also Known As:
Hilton Kuching Hotel Kuching
Hilton International Kuching
Kuching Hilton International

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