The check in was not that quite great but it was expected since there were loads of guests about. What was shocking was that one of my staff was given a smoking room (we requested for a non smoking - sighhhh) and when she entered her room her so called room had another male guest sitting in "her" room smoking. When we went to the reception to report this to an Indian lady attending to her made a quick change of her room and I did not hear any apology. Surely this is one of the worst mistakea any hotel can make and a simple apology would have been nice.
Waiting for the lifts is another nightmare. We had to wait a long time for the lifts.
My rating of poor was based on the incident with the room as I view this as a serious error.
- Official Description (provided by the hotel):
- The Hilton Kuching is located in the heart of the charming city of Kuching, overlooking the tranquil Sarawak River. Kuching's landmark, the hotel commands the best view of the gently winding river and other captivating sights.20 minutes drive (11 km) from Kuching International Airport, whilst the commercial centre and city attractions such as the Main Bazaar, Kuching Waterfront and the Tua Pek Kong Temple are a mere walk away.Modern shopping centers are reachable on foot, as are classic old historical sites are nearby. The hotel makes the perfect base to explore Kuching! ... more less
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- Also Known As:
- Hilton Kuching Hotel Kuching
- Hilton International Kuching
- Kuching Hilton International