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“Lovely river view”
Review of Hilton Kuching

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Hilton Kuching
Ranked #3 of 55 Hotels in Kuching
Certificate of Excellence
Reviewed 16 May 2014

Last week we stayed at the Hilton Hotel in Kuching, for 5 nights, the river view from our room was lovely, the busy water taxi's and the working boats great to watch. It was easy to waste an hour watching. The hotel left a lot to be desired! The bathroom was old, the tiles cracked and dirty. The shower was sometimes hot/sometimes not so hot, the toilet was in need of repair as the water just ran through. The ceiling in the entry was leaking water, so much so we put newspaper on the floor to soak the water up. Breakfast was always set out beautifully, but cold! No wifi in rooms unless you paid 25 myr day. Swimming pool, clean but dated. Staff friendly and helpful, the best part of the holiday.

Room Tip: Ask for a river view. I would ask to see it before booking in.
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  • Stayed: May 2014, travelled with friends
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Thank Barbara850
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this reviewResponded 19 May 2014

Dear Barbara850,

Very warm greetings from Hilton Kuching.

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we're sorry you were unhappy with our guest rooms. We will take your comments into consideration as we continually work to improve our guest experience.

We hope you will consider staying with us in the future.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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980 - 986 of 1,735 reviews

Reviewed 14 May 2014

I stayed here for 1 nights. There were 3 of us me, my husband n my cute baby. The check in was a breeze with Rash. He made us comfortable and also got us a good room. The room and bathroom were well appointed, very clean and everything worked. The breakfast is pretty good here with a good variety. Overall a great experience.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Dayang Zubaiada... M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this reviewResponded 15 May 2014

Dear Dayang Zubaida,

Very warm greetings from Hilton Kuching.

Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such a good care of you and you found the service levels of the hotel to your satisfaction.

Hope to see you return soon! Safe Travels

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2014

Our stay at Kuching Hilton was a lovely surprise. The staff were very friendly and helpful and the service was fantastic. Service - wise Kuching Hilton would win hands down when compared with any 5 star hotel in KL. The location is great and opt for the river view room. Well worth the upgrade. Great hotel at a very reasonable rate.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this reviewResponded 12 May 2014

Dear Angela C,

Very warm greetings from Hilton Kuching.

Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such a good care of you and you found the location of the hotel to your satisfaction.

I hope you will return should your travels bring you back this way.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

Its great when people makes you feel welcome during our time away from home. This could be the best located 5 star hotel in Kuching, right next to the water front and close to many restaurants and bars. The pool and gym will definitely needs regular maintenance as i was out of the water in less than 3 minutes.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank ronnyt473
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this reviewResponded 5 May 2014

Dear Ronnyt473,

Very warm greetings from Hilton Kuching.

We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues and will work with our maintenance team to ensure this does not happen again.

If you return to our area, we hope you will consider staying with us again.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

You can`t beat the Hilton Kuching`s location. Located overlooking Kuching`s beautiful waterfront area, it is also surrounded by turn of the century shops in the old district, with many quaint shops to explore, and restaurants to try.

We checked in for a 2 night stay, on our visit to Kuching. Check-in was a pleasant experience, with Front Desk staff that were very friendly. We were given a room overlooking the waterfront, and what a view it was! From our room, we watched some of the most beautiful sunsets (see photo) ever.

As you might expect from Hilton, the hotel and room was comfortable and well equipped. That said, the hotel is an older property, and signs of age, and wear and tear were evident.

  • Stayed: April 2014, travelled with family
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Thank SqTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this reviewResponded 4 May 2014

Dear SqTraveler,

Very warm greetings from Hilton Kuching.

Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such a good care of you and you found the location of the hotel to your satisfaction.

Hope to see you return soon! Safe Travels.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

I stayed for 2 days in this hotel. The room was spacious and the view of Sarawak River was spectacular!. Really enjoyed waking up and going to bed looking out to the river and the famous waterfront and landmarks around it. Although the bathroom looked a bit outdated, it was very clean and quite spacious. Breakfast provided was varied providing local and an interesting selection of international cuisine. The croissant comes hot from the oven and the bread delicious. The salad bar was quite limited but made up with a number of dressing. The service during breakfast was also good. Overall the people in the hotel made all the difference to my stay. Housekeeping staff Iyak, front desk Nadia, the doorman all made me most welcomed during my stay. They even extended my check out time to 5.00 pm as I had a late flight. I would definitely come back again to enjoy their hospitality.

Room Tip: Ask for a river view room
See more room tips
  • Stayed: April 2014, travelled on business
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1  Thank SanthiArmugam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this reviewResponded 4 May 2014

Dear SanthiArmugam,

Very warm greetings from Hilton Kuching.

Thank you for choosing to stay with us at the Hilton Kuching. I am glad to hear that you enjoyed your stay and that Iyak and Nadia was helpful! I will be sure to share your comments with them.

I hope you will return should your travels bring you back this way.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014 via mobile

I stayed here for four nights with my Boyfriend in April. We stayed in a king deluxe room & it was really spacious with amazing river views. We used the pool a few times, it's a good size & the sun beds are comfy. Bar service by the pool was good. The hotel is in a brilliant location by the river, there are a few food and drink stalls by the river & a bit of a night market. There are lots of shops & restaurants nearby. The hotel staff were all very friendly. I would definitely recommend this hotel for a stay in kuching!

Stayed: April 2014, travelled as a couple
1  Thank YorkshireLady86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this reviewResponded 29 April 2014

Dear YorkshireLady 25,

Very warm greetings from Hilton Kuching.

Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such a good care of you and you found the location of the hotel to your satisfaction.

I hope you will return should your travels bring you back this way.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Kuching

Address: Jalan Tunku Abdul Rahman, Kuching 93100, Malaysia
Phone Number:
Region: Malaysia > Sarawak > Kuching
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Kuching
#1 Business Hotel in Kuching
#3 Romantic Hotel in Kuching
Price Range: £42 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Kuching 4*
Number of rooms: 14
Official Description (provided by the hotel):
The Hilton Kuching is located in the heart of the charming city of Kuching, overlooking the tranquil Sarawak River. Kuching's landmark, the hotel commands the best view of the gently winding river and other captivating sights.20 minutes drive (11 km) from Kuching International Airport, whilst the commercial centre and city attractions such as the Main Bazaar, Kuching Waterfront and the Tua Pek Kong Temple are a mere walk away.Modern shopping centers are reachable on foot, as are classic old historical sites are nearby. The hotel makes the perfect base to explore Kuching! ... more   less 
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Also Known As:
Hilton Kuching Hotel Kuching
Hilton International Kuching
Kuching Hilton International

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