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Hilton Kuching
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Reviews (1,768)
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All reviewsthe riverwaterfront cafethe executive loungea river view roombit datedtravel agentchinese restaurantclub flooran upgradetop spot food courtbreakfast buffetbusiness trippleasant staycentral locationwater frontmain bazaarkuching waterfront
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1,006 - 1,011 of 1,768 reviews
Reviewed 16 May 2014

Last week we stayed at the Hilton Hotel in Kuching, for 5 nights, the river view from our room was lovely, the busy water taxi's and the working boats great to watch. It was easy to waste an hour watching. The hotel left a lot to be desired! The bathroom was old, the tiles cracked and dirty. The shower was sometimes hot/sometimes not so hot, the toilet was in need of repair as the water just ran through. The ceiling in the entry was leaking water, so much so we put newspaper on the floor to soak the water up. Breakfast was always set out beautifully, but cold! No wifi in rooms unless you paid 25 myr day. Swimming pool, clean but dated. Staff friendly and helpful, the best part of the holiday.

Room Tip: Ask for a river view. I would ask to see it before booking in.
  • Stayed: May 2014, travelled with friends
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Thank Barbara850
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this reviewResponded 19 May 2014

Dear Barbara850,

Very warm greetings from Hilton Kuching.

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we're sorry you were unhappy with our guest rooms. We will take your comments into consideration as we continually work to improve our guest experience.

We hope you will consider staying with us in the future.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

I stayed here for 1 nights. There were 3 of us me, my husband n my cute baby. The check in was a breeze with Rash. He made us comfortable and also got us a good room. The room and bathroom were well appointed, very clean and everything worked. The breakfast is pretty good here with a good variety. Overall a great experience.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Dayang Zubaiada... M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this reviewResponded 15 May 2014

Dear Dayang Zubaida,

Very warm greetings from Hilton Kuching.

Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such a good care of you and you found the service levels of the hotel to your satisfaction.

Hope to see you return soon! Safe Travels

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2014

Our stay at Kuching Hilton was a lovely surprise. The staff were very friendly and helpful and the service was fantastic. Service - wise Kuching Hilton would win hands down when compared with any 5 star hotel in KL. The location is great and opt for the river view room. Well worth the upgrade. Great hotel at a very reasonable rate.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this reviewResponded 12 May 2014

Dear Angela C,

Very warm greetings from Hilton Kuching.

Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such a good care of you and you found the location of the hotel to your satisfaction.

I hope you will return should your travels bring you back this way.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

Its great when people makes you feel welcome during our time away from home. This could be the best located 5 star hotel in Kuching, right next to the water front and close to many restaurants and bars. The pool and gym will definitely needs regular maintenance as i was out of the water in less than 3 minutes.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank ronnyt473
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this reviewResponded 5 May 2014

Dear Ronnyt473,

Very warm greetings from Hilton Kuching.

We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues and will work with our maintenance team to ensure this does not happen again.

If you return to our area, we hope you will consider staying with us again.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

You can`t beat the Hilton Kuching`s location. Located overlooking Kuching`s beautiful waterfront area, it is also surrounded by turn of the century shops in the old district, with many quaint shops to explore, and restaurants to try.

We checked in for a 2 night stay, on our visit to Kuching. Check-in was a pleasant experience, with Front Desk staff that were very friendly. We were given a room overlooking the waterfront, and what a view it was! From our room, we watched some of the most beautiful sunsets (see photo) ever.

As you might expect from Hilton, the hotel and room was comfortable and well equipped. That said, the hotel is an older property, and signs of age, and wear and tear were evident.

  • Stayed: April 2014, travelled with family
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Thank SqTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this reviewResponded 4 May 2014

Dear SqTraveler,

Very warm greetings from Hilton Kuching.

Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such a good care of you and you found the location of the hotel to your satisfaction.

Hope to see you return soon! Safe Travels.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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