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“Awesome view, central location”
Review of Hilton Kuching

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Hilton Kuching
Ranked #3 of 55 Hotels in Kuching
Certificate of Excellence
Northern California
Level 4 Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Awesome view, central location”
Reviewed 13 June 2014

As others said, needs some refurbishment, but: great location and view, friendly attentive staff, good breakfasts and dinners. Clean rooms and efficient, quiet AC. Crisp clean bedding.

Central location provided ideal spot for walking on the riverfront, accessing good local restaurants, and watching the river traffic.

Staff could not have been more helpful.

Room Tip: Try to get an upper level room facing the river
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Allan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this review, 16 June 2014
Dear On_the_r0ad_again_58,

Very warm greetings from Hilton Kuching.

I am very happy to read your comments about your recent stay and glad that you found the location and service levels of the hotel to your satisfaction.

I hope you will return should your travels bring you back this way.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (320)
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English first
Alexandria, Virginia
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 June 2014

We've stayed at the Hilton Kuching, Sarawak both for business and pleasure. It has consistently met our satisfaction 100%. The rooms on the executive floor are large and luxurious. The views of the waterfront and sunset are majestic. Although infrequently, we've had problems with room selection and award rooms, the staff ALWAYS makes every effort to satisfy us. Problems are immediately resolved with full satisfaction guaranteed.

Room Tip: If you can get a room with the waterfront view -- take it!
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Xmas2011_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this review, 16 June 2014
Dear Xmas2011_11,

Very warm greetings from Hilton Kuching.

Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such a good care of you and you found the service levels of the hotel to your satisfaction.

Hope to see you return soon. Safe Travels.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denpasar
Level 5 Contributor
77 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 4 June 2014

Typical old school hotel probably built in the late 80 early 90. Well located but in desperate need of refurbishment. Rooms were clean and housekeeping did a great job in general. All the staff members were very helpful and the service was good.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marcusag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this review, 6 June 2014
Dear marcusag,

Very warm greetings from Hilton Kuching.

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we're sorry you were unhappy with our guest rooms. We will take your comments into consideration as we continually work to improve our guest experience.

We hope you will consider staying with us in the future.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Willalooka
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 June 2014 via mobile

We have spent the last two nights here and wish we could stay more. Service from all staff is outstanding, such a pleasure. The rooms are clean and very well maintained. Location is great right next to waterfront. Thank you for the enjoyable experience.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mellem37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this review, 5 June 2014
Dear Mellem37,

Very warm greetings from Hilton Kuching.

I am very happy to read your comments about your recent stay and glad that you found the location and service levels of the hotel to your satisfaction.

Hope to see you return soon. Safe Travels.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2014

I would like to congratulate the staff at Hilton Kuching for making this the best hotel stay I have had in years. I really enjoyed my stay at Hilton and the staff working there are very personable and I can guarantee you that they will attend to your every needs and queries without hesitation. The room view that I had was literally like a live wallpaper and I had the opportunity to watch the scenic view of the sunset overlooking the Sarawak river. I would definitely recommend those who would like to have a pleasant stay at Kuching to consider Hilton as their primary choice and it is worth all the money you spent for your stay there and most importantly for the impeccable service their provide to their honored guests. Thank you, Hilton for making this a memorable stay for me.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Wan Farahwani W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this review, 5 June 2014
Dear Wan Farahwani W,

Very warm greetings from Hilton Kuching.

Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such a good care of you and you found the service levels of the hotel to your satisfaction.

Hope to see you return soon. Safe Travels.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mold, United Kingdom
Level 4 Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 2 June 2014

We stayed at the Hilton for the whole of March this year. This was our ninth visit and we were not disappointed. The staff as usual were very helpful and friendly. They always seem to go the extra mile to make our stay comfortable and pleasant. We had an executive suite which gave us access to the Executive Lounge. We did however have breakfast in the Waterfront where Simon looked after us very well . The breakfast gives a very wide choice of Eastern and Western food as well as a good variety of fruit. We will be back next year. There always seem to be complaints about Wi-Fi but it is available free in public areas and in the executive lounge.

Room Tip: executive floor, facing the river.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bryan lusty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this review, 4 June 2014
Dear Bryan Lusty,

Very warm greetings from Hilton Kuching.

Welcome back to our hotel. I am very happy to hear that the staff took such a good care of you and you found the service levels of the hotel to your satisfaction.

Hope to see you return soon! Safe Travels.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Launceston, United Kingdom
Level 4 Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 2 June 2014 via mobile

We stayed here with our son who is 25 years old. Our request for rooms near together was fulfilled, ours had a beautiful river view. Check in was straightforward and speedy. Breakfast had a vast choice everything from traditional Malaysian to pizza!

The location is fantastic - right on the river front. Kuching felt safe and easy to explore on foot. Street kiosks in the evening opposite the hotel meant we are out for a total of£6 for all 3 of us. Delicious fresh cooked food!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LizB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this review, 4 June 2014
Dear LizB1,

Very warm greetings from Hilton Kuching.

I am very happy to read your comments about your recent stay and glad that you found the location and service levels of the hotel to your satisfaction.

Hope to see you return soon! Safe Travels.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Kuching

Property: Hilton Kuching
Address: Jalan Tunku Abdul Rahman, Kuching 93100, Malaysia
Phone Number:
Region: Malaysia > Sarawak > Kuching
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Kuching
#1 Business Hotel in Kuching
#2 Family Hotel in Kuching
#3 Romantic Hotel in Kuching
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Kuching 4*
Number of rooms: 14
Official Description (provided by the hotel):
The Hilton Kuching is located in the heart of the charming city of Kuching, overlooking the tranquil Sarawak River. Kuching's landmark, the hotel commands the best view of the gently winding river and other captivating sights.20 minutes drive (11 km) from Kuching International Airport, whilst the commercial centre and city attractions such as the Main Bazaar, Kuching Waterfront and the Tua Pek Kong Temple are a mere walk away.Modern shopping centers are reachable on foot, as are classic old historical sites are nearby. The hotel makes the perfect base to explore Kuching! ... more   less 
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Also Known As:
Hilton Kuching Hotel Kuching
Hilton International Kuching
Kuching Hilton International

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