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“Hilton Kuching - a good hotel for a family”
4 of 5 bubbles Review of Hilton Kuching

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Hilton Kuching
Ranked #3 of 54 Hotels in Kuching
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Hilton Kuching - a good hotel for a family”
4 of 5 bubbles Reviewed 14 July 2014

We spent 3 nights at the Hilton Kuching in January this year. We were 2 families with 2 children - a 2 year old and a 4 year old. We chose the Hilton because of its fantastic location - its conveniently located right on the waterfront promenade.

The rooms were spacious, very clean and offered great views of the Sarawak river. The bathrooms however were very small, dull and could be better maintained.

The service was good and the food both in-room dining and in the restaurant was good. The breakfast buffet was a highlight - the spread was large and the food was good.

I would recommend this hotel to people travelling to Kuching with children.

Room Tip: Ask for rooms facing the river.
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  • Stayed January 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CRP_07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this review, 17 July 2014
Dear CRP_Madras,

Very warm greetings from Hilton Kuching.

Thank you for taking a moment to share your experience with us on Trip Advisor. I am glad to hear that you enjoyed your stay and you found the location and service levels of the hotel to your satisfaction.

Hope to see you return again soon. Safe Travels.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,460 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (309)
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English first
Level Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 13 July 2014 via mobile

Stayed here for two nights in June. Rooms are very clean and comfortable beds. The location is very good, close to the river and China town. Nice pool with towel service. Drinks are a bit expensive though RG 19 for a wine (around 10 euros). Free wifi in the lobby, not in your room.

Stayed June 2014
Helpful?
Thank Brenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this review, 16 July 2014
Dear Brenda S,

Very warm greetings from Hilton Kuching.

Thank you very much for taking the time to share your experience with us on Trip Advisor. I am glad that you found the location and service levels of the hotel to your satisfaction.

I understand that you were unhappy with some of the charges. I appreciate your review as it provides feedback that I need to re-evaluate guest needs and make the necessary adjustments to our offerings.

I hope you will return should your travels bring you back this way.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

My husband and I stayed for 4 nights last week. We were given a free upgrade to executive floor as our room was not ready when we arrived. We had requested late checkout as well and were able to stay until 3pm at no extra charge. Our room was huge and had a panoramic view over the Sarawak river. The hotel is very central and walking distance to attractions, restaurants and shops. Sadly I did need medical assistance one evening and the staff were fantastic. The receptionist rang a local medical clinic to make sure there was an English speaking doctor available and informed them we were coming. Also told us we needed to take our passport with us. The doorman instructed a taxi where to go and to wait for us. The staff acted courteously and promptly in what was a stressful situation for me and my husband as I was having trouble breathing due to asthma. They followed up the next day to make sure I was alright. We highly recommend the Hilton Kuching!

Room Tip: 10th floor beautiful view, executive floor. Very quiet. Be courteous and friendly to the staff.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this review, 14 July 2014
Dear Julie S,

Very warm greetings from Hilton Kuching.

Thank you very much for taking the time to share your experience with us on Trip Advisor. I am very happy to hear that the staff took such good care of you and you found the location of the property to your satisfaction.

We hope to see you again soon. Safe Travels.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nagold, Germany
Level Contributor
48 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 11 July 2014

we stayed in the Hilton Kuching on our way to and from Batang Ai Longhouse Resort. both time we had a warm welcome and very much enjoyed our 1 night stay. Looking back I think we should have stayed a few more nights and enjoyed surrounding Kuching.

Room Tip: take the river view side
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank KKS1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this review, 14 July 2014
Dear KKS1963,

Very warm greetings from Hilton Kuching.

Just wanted to thank you for your recent stay here at Hilton Kuching! So glad you were able to experience our warm Hilton Hotels and Resort hospitality and we look forward to seeing you soon.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 July 2014

Employees are well trained to assist hotel guests, and created a care and warm atmosphere that make you feel like at home. Strategically located in the heart of Kuching city, amenities, local food and tourist spots are just within reach by walking distance.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Yong Sheng Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this review, 9 July 2014
Dear Yong Sheng Y,

Very warm greetings from Hilton Kuching.

Thank you very much for taking the time to share your experience with us on Trip Advisor. I am pleased to hear you enjoyed your stay and will let our team members know that they contributed to your enjoyment.

I hope you will return should your travels bring you back this way.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

I stayed 5 nights here and it was a good experience. Although the hotel is a little dated it is clean and tidy and the service is prompt and courteous. the room I had was on the Executive Floor with a first class view over the river. The working area was very well equipped with a large desk and ample power points. The bathroom was similar to the rest of the room in being slightly dated; it proved impossible for me to operate the overhead shower although the wall attachment worked well. Breakfast in the Executive Lounge was of good quality although choice was naturally more limited than in the main breakfast area. The steak and buffet restaurants were good and service again excellent; the bar was lively but not too loud for conversation. Overall highly recommended.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this review, 8 July 2014
Dear John W,

Very warm greetings from Hilton Kuching.

I am very happy to read your comments about your recent stay and glad that you found the service levels and the amenities of the property to your liking.

I hope you will return should your travels bring you back this way.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaysia
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 4 July 2014

Stayed in Hilton Kuching for 2 nights on business. I've stayed here a few years back and the hotel seems to be very well maintained. I like the warm colors along the corridors towards my room. The room I stayed in was facing the river and had a very nice view of the Sarawak State Assembly building (especially at night when it's all lighted up). The room was nice, comfortable and clean.
Breakfast at the coffee house had a fairly good spread. Only thing missing is freshly squeezed juice. The laksa Sarawak is fairly good. Service could have been better - for eg., the staff could have taken notice of the bowls and plates, utensils, noodles/laksa ingredients and top up timely. I had to wait quite a long time for the bowls and noodles to be topped up which was quite frustrating.
The chinese restaurant in the hotel serves very nice food. I love the Thai style midin (local Ferns) topped with crispy dried shrimp.
The hotel is in a central location with lots of shopping and food outlets nearby. Just be careful and watch out for snatch thefts if you're walking along the Kuching waterfront or if you're walking by the roadside.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jonaline39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonKuching, General Manager at Hilton Kuching, responded to this review, 7 July 2014
Dear Jonaline39,

Very warm greetings from Hilton Kuching.

I appreciate your review of your recent experience at our hotel. We're sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience.

Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider stating with us again.

With warmest regards,

Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Kuching

Property: Hilton Kuching
Address: Hilton Kuching Hotel Jalan Tunku Abdul Rahman, Kuching 93100, Malaysia
Phone Number:
Region: Malaysia > Sarawak > Kuching
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Kuching
#1 Luxury Hotel in Kuching
#2 Family Hotel in Kuching
#3 Romantic Hotel in Kuching
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Kuching 4*
Number of rooms: 14
Official Description (provided by the hotel):
The Hilton Kuching is located in the heart of the charming city of Kuching, overlooking the tranquil Sarawak River. Kuching's landmark, the hotel commands the best view of the gently winding river and other captivating sights.20 minutes drive (11 km) from Kuching International Airport, whilst the commercial centre and city attractions such as the Main Bazaar, Kuching Waterfront and the Tua Pek Kong Temple are a mere walk away.Modern shopping centers are reachable on foot, as are classic old historical sites are nearby. The hotel makes the perfect base to explore Kuching! ... more   less 
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Also Known As:
Hilton Kuching Hotel Kuching
Hilton International Kuching
Kuching Hilton International

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