We stayed at Merdeka palace for two nights, after finding what we thought was a "good deal" on a standard room. On agoda it claimed to be a 5 star hotel, so we came in with high expectations, and after seeing the magnificent lobby we thought we hit the jackpot! However, it all changed when we entered the room. I guess it really nice back in the 80s, but today it is just torn down. Wallpaper was peeling off everywhere, the hallway had stench of mold and in the bathroom there were quiet a lot of black mold to find, especially around the door. The Air conditioner were leaking and wasn't cooling at all. They still used the old big TVs (But with a small screen though...) in the room. And I didn't expect a view, since it said car park. But I didn't actually think the window was facing the inside of a garage! Another thing was the toilet that didn't flush properly and some "floaters" were difficult to get rid of. The shower had a nasty stench from the drain. Hair dryer was broken, etc.
We did spend one night in this room however, since we were tired after spending a few nights in the jungle, but when we spent the night and realized the air conditioner-problem we went down to talk to the receptionist, and pointed it out to them. I have to give them credit for the staff however, who are very friendly and are really trying to make the best of the situation. (I have been a hotel receptionist for several years myself, so I can understand what they might be facing.) Especially so when we did get upgraded to a very nice and big room that still had the same basic flaws as the other one, but without the bad smell, and the air conditioner was working very well. (My dear wife thought it was to cool this time, but I liked it. :) )
We paid about RM270 for these two nights, without breakfast. I do think we would have got more value for our money in a good 3 star hotel than at this 5-star one. Next time we go to kuching, I think we will be looking at other hotels.
- Official Description (provided by the hotel):
- With an advantageous strategic location, only 15 minutes from the airport, the regal Merdeka Palace Hotel & Suites gives guests privilege across to some of Kuching city's historical jewels such as the Sarawak Museum and one of Kuching's landmarks, Padang Merdeka. Nearby are the Textile Museum, Chinese History Museum and Islamic Museum. The Hotel is just a short walk to the newly-built shopping mall, Plaza Merdeka, and is a 5-minute walk to the Waterfront and Main Bazaar. Merdeka Palace Hotel & Suites is home to 213 rooms inclusive of apartment suites. The Hotel offers comprehensive facilities including Wi-Fi access, health centre, gym, swimming pool and sauna, all of which ensures a pleasurable stay for guests. The Hotel has six international standard food and beverage outlets: Ristorante Beccari, the award-winning Italian restaurant; Aurora Court, the all-day dining restaurant; Victoria Arms, the English pub; Yn Cellar; La Habana Cigar Divan; and its cafe bistro, Seattle Coffee & Tea. ... more less
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- Also Known As:
- Merdeka Palace Kuching