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“Value for money!”

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Citadines Uplands Kuching
Ranked #5 of 54 Hotels in Kuching
Certificate of Excellence
Singapore, Singapore
Level 6 Contributor
99 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Value for money!”
Reviewed 23 February 2014

We spend 2 nights at Citadines during the CNY and found the overall experiences was"okay" but not great. Room was not ready when we arrived at the hotel around 230 pm and the reception seem under tremendous pressure as she was "yelling" at the Housekeeping through the walkie-talkie. We have specifically requested for a king size bed for the Studio, but we got a twin room. Room size was reasonable with basis amenities. Item such as toothbrush, slipper, shaving kit etc. was on request basis. Bathroom was small - only equipped with standing shower. Room was not properly clean - floor is dirty (hair), dusty edges / furniture surface and dirty shower glass panel. Lift landing and corridor definitely need improvement as it was dirty, unfinished (especially the lift landing window area) and dark. Breakfast was terrible. The venue look like "temporary" and food / drink quality was poor. Upon check-out, again the reception was under pressure - even run out of cash. It took 25 minutes to check-out and almost forgot to charge the room until I have to remind them. Overall, poor experiences but still value for money for price we paid.

Room Tip: Higher floor - city facing.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skywalker0611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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413 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Level 5 Contributor
61 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 16 February 2014

This is a new apartment hotel opposite the Spring shopping centre, and close to Simpang Tiga and the Kenyalang residential village. The room sizes are widely variable from very small to reasonable size. I booked a room with queen bed, but was given one with twin beds. I only discovered it was a twin room after dragging my luggages in. That meant a trip to the reception, and I was moved to a very tiny room with a queen bed, facing the very noisy main road. After another trip to the reception, I was moved to a bigger room but this time facing the very well used and noisy swimming pool. The traffic noise was still very loud mainly due to poor sound insulation of the glazing. By then I was too exhausted and accepted the room anyway.

I did not sleep well mainly because of the air conditioning directing cold air onto the bed.

The lifts and lift lobbies were constantly wet probably because of the users of the swimming pool. No one mopped up the water or left a warning sign of possible slip. There were many kids running around making the place looked more like a family hotel than a business hotel.

Housekeeping staff used very noisy vaccum cleaner and they liked to keep the door open when they vaccum the room. I could hear the noise from my room.

The breakfast was included in the tariff. It was pretty much local food of noodles, rice porridge, hard boiled eggs etc. I saw the staff eating on the job in the same dining room.

Apart from the fact that the hotel is new, there isn't much else to recommend the place to anyone.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank engam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level 6 Contributor
106 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 11 February 2014

Ok so all the good stuff already mentioned in earlier reviews. Seriously i would defy anyone to find better accommodation for this price, or better, anywhere in the world. Never mind staying for a few days i could live here!!
So, only comments on the neg side, WiFi needs to be upgraded as its not good. Also the breakfast is pretty mediocre, but seriously when i weigh up all the good points i could care less. If i return to Kuching i wouldn't even bother looking elsewhere this is where i stay. Staff are great and i mean great all of them helpful friendly and sincere. Ok also in the interests of fairness building works going on next door so if you are using pool area may bother some but again it didn't bother me as not that noisy.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DavidKee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frankfurt
Level 4 Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 11 February 2014 via mobile

We stayed in a 2 bed apartment and were really happy with the room. It felt really clean and the pool was superb (although no shade at all). Much preferred this to Basaga Residences as although it was a little bit more expensive you really felt like it was worth it. There were a couple of issues - the pool having no shade was a sun burn too far and the breakfast was an embarrassing offering plus the key cards for the lift were a total pain. Having said that we would stay here every time in Kuching.

Stayed February 2014
Helpful?
Thank TheHairyGoblet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glasgow
Level 5 Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 5 February 2014

Pros: For only £30/night (via some promotion). Nothing is spared - the apartments are fully serviced, equipped with high-quality, brand new Samsung and Electrolux equipment (washing machine/drier, microwave, hob, TV, hi-fi, etc). All bedrooms had a large flatscreen TV. All the drawers in the kitchen were soft-closing! We had a whole-city view of Kuching. We could walk accross the overhead bridge to the shopping mall across the road (The Spring). The service - checkin, porters, etc, were extremely polite and professional.

More than once, a member of staff who used the lift when we were in it greeted us, asked us which floor we wanted, then wished us an enjoyable stay at Citadines! We felt like VIPs.

Cons: Pillows were really high so had to use a cushion for my head. Breakfast isn't very good here.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank u03ekw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 5 Contributor
74 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 24 January 2014

A very comfortable room for the whole family with complete cooking facilities kitchen. Stayed in a two bedroom apartment and it was a very pleasant stay. Selection of food can be improve. Good location too..near to The Spring shopping mall and not far from Kuching town.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shahrul79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
831 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 249 helpful votes
Reviewed 3 January 2014 via mobile

Located opposite Spring Shopping Mall . Relatively new building . Superior room for short stay is sufficient . But for longer stay prefer 1 bedroom apartment as it had extra living room and small kitchenette with adequate cooking utensil and plates .
Front desk staffs are very helpful and friendly . Housekeeping staffs keep changing bed sheets and towels everyday.
The equipment in the gymnasium are quite new . 20 metres pool is very nice . also situated on level 3 is Self service laundry room . 2 tokens of 6 ringgit each for washing and drying are sufficient for one weeks load for 2 persons
Breakfast with nasi lemak and Chinese porridge is good for me but may not be what the European expect .
Overall would recommend this service apartment for family and long stay

Stayed January 2014, travelled as a couple
Helpful?
1 Thank Happy258
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Citadines Uplands Kuching

Property: Citadines Uplands Kuching
Address: No 55 Jalan Spg, Kuching 93300, Malaysia
Region: Malaysia > Sarawak > Kuching
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 54 Hotels in Kuching
Price Range (Based on Average Rates): £
Hotel Class:4 star — Citadines Uplands Kuching 4*
Number of rooms: 215
Official Description (provided by the hotel):
Set in the culturally rich city of Kuching, CitadinesUplands is located in the prime location of Jalan SimpangTiga, a hub for education and local federal governmentadministration offices. Across is The Spring ShoppingCentre, one of the largest shopping malls in EastMalaysia, and this strategic location provides a quick10-minute drive to the Samajaya Free Industrial Zone. ... more   less 
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