We spend 2 nights at Citadines during the CNY and found the overall experiences was"okay" but not great. Room was not ready when we arrived at the hotel around 230 pm and the reception seem under tremendous pressure as she was "yelling" at the Housekeeping through the walkie-talkie. We have specifically requested for a king size bed for the Studio, but we got a twin room. Room size was reasonable with basis amenities. Item such as toothbrush, slipper, shaving kit etc. was on request basis. Bathroom was small - only equipped with standing shower. Room was not properly clean - floor is dirty (hair), dusty edges / furniture surface and dirty shower glass panel. Lift landing and corridor definitely need improvement as it was dirty, unfinished (especially the lift landing window area) and dark. Breakfast was terrible. The venue look like "temporary" and food / drink quality was poor. Upon check-out, again the reception was under pressure - even run out of cash. It took 25 minutes to check-out and almost forgot to charge the room until I have to remind them. Overall, poor experiences but still value for money for price we paid.
- Official Description (provided by the hotel):
- Set in the culturally rich city of Kuching, CitadinesUplands is located in the prime location of Jalan SimpangTiga, a hub for education and local federal governmentadministration offices. Across is The Spring ShoppingCentre, one of the largest shopping malls in EastMalaysia, and this strategic location provides a quick10-minute drive to the Samajaya Free Industrial Zone. ... more less
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