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“Excellent place to stay and unwind” 4 of 5 bubbles
Review of Citadines Uplands Kuching

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Citadines Uplands Kuching
Ranked #4 of 55 Hotels in Kuching
Kuala Lumpur, Malaysia
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Excellent place to stay and unwind”
4 of 5 bubbles Reviewed 29 June 2014

A great place to stay. Stayed for 2 nights here and it is superb. It feels like home away from home. The only drawback to this great place is the breakfast. The selection of food here is not up to the other level of services here. Hopefully this will change in the near future.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ericcpk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharleneCUK, Manager at Citadines Uplands Kuching, responded to this review, 3 July 2014
Dear ericcpk,

Greetings from Citadines Uplands Kuching!

Thank you very much for the taking the time to tell us about your recent stay. Your feedback will be shared with the entire team at Citadines Uplands Kuching.

I will highlight your feedback to our F&B operator and reiterated that need to improve breakfast variety as well as service standards. My team and I will continue to monitor performance and service delivery.

I hope that we will have another opportunity to make your stay experience a better one in the future. We look forward to welcoming you again, giving us another opportunity to serve your better.


Yours sincerely,


Charlene Chan
Assistance Residence Manager
Citadines Uplands Kuching
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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377 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Klang, Malaysia
Level Contributor
69 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed 29 June 2014

I checked in to Citadines for 1 night and stayed in their 2 bedroom apartment. We were pleasantly surprised as the room was very well equipped and certainly live up to it's name for being a home away from home. Location wise, while it's away from the city centre, there's many shops nearby and there's also a huge shopping mall which is just across the street.

Our only issue was the breakfast, the choices were limited and it tasted really blend. If we were to stay two nights, we will surely skip the breakfast the next day, it's that bad.

Overall, we are happy with our stay and will come back here whenever we are back to Kuching... :)

Room Tip: If you want a quiet room, ask for room which doesn't face the main road.
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Calvin Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharleneCUK, Manager at Citadines Uplands Kuching, responded to this review, 3 July 2014
Dear Calvin Y,

Greetings from Citadines Uplands Kuching!

Thank you very much for your recent feedback and for choosing Citadines Uplands Kuching as your preferred service apartments.

We are glad that you had an enjoyable stay. I will share your compliments with my colleagues and your feedback definitely motivates us to do better to ensure that our residents have a warm and pleasant experience.

I have highlighted your feedback to our F&B operator and reiterated that need to improve breakfast variety as well as service standards. My team and I will continue to monitor performance and service delivery.

Once again, thank you for your support and we hope that we will have the pleasure of welcoming you again in the near future.

Yours sincerely,


Charlene Chan
Assistance Residence Manager
Citadines Uplands Kuching
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 June 2014

Returned from a stay there two days ago and upon arriving home discovered I'd left something in the room. Wrote an email to the hotel, not expecting to hear back from them, but within 12 hours received a call requesting an address to which they could courier back my item. I bore the charges of course but the seamless and efficient manner in which they handled the issue was extremely impressive. Received the parcel the very next day. The two-bedroom apartment was clean, spacious and well-serviced too. Will definitely stay here again!

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank petrinajo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharleneCUK, Manager at Citadines Uplands Kuching, responded to this review, 2 July 2014
Dear Petrinajo.

Greetings from Citadines Uplands Kuching!

Such a wonderful compliments feedback regarding your stay with Citadines Uplands Kuching!
Am proud to share your review with the entire team and we hope to serve your again in your next stay with us.

Looking forward for you continuous support and we hope that we will have the pleasure of welcoming you again soon.

Yours sincerely,


Charlene Chan
Assistance Residence Manager
Citadines Uplands Kuching
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 25 June 2014

I stay in Premier Studio,very surprise that room complete with kitchenware,cookware and dishware.WIFI is available,room is clean,very comfortable & conveniences.Helpful and nice staff.Near airport & town,shopping mall nearby.So satisfy with the price.Can't imagine!Must stay in here if you visit Kuching.But....breakfast have to be upgrade.

  • Stayed March 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank glen2277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharleneCUK, Manager at Citadines Uplands Kuching, responded to this review, 2 July 2014
Good morning glen2277,

Greetings from Citadines Uplands Kuching!

Thank you very much for the taking the time to tell us about your recent stay. Your feedback will be shared with the entire team at Citadines Uplands Kuching.Feedback such as yours inspire us to continually provide and improve the level of service that residents have come to expect.

I have highlighted your feedback to our F&B operator and reiterated that need to improve breakfast variety as well as service standards. My team and I will continue to monitor performance and service delivery.

Once again, thank you for your support and we hope that we will have the pleasure of welcoming you again in the near future.

Yours sincerely,


Charlene Chan
Assistance Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 19 June 2014

Apartment just opposite The spring shopping mall, stayed 2 days in Citadines after stayed 2 days in city center. Nice spacious apartment with kitchen. Able to heat up food that bought from outside and enjoy delicious food in the apartment comfortably. This apartment not far away from city one shopping mall and 101 food court that sell varieties of food. But is not within walking distance. The breakfast tasted so so, not too bad but nothing surprise as well. Near to Airport, from hotel to airport taxi fee RM17, from hotel to city Rm26. Still acceptable. Down of the hotel is the small shopping mall ST3, nothing much to shop but got the japanese restaurant with nice garlic fried rice and a bar named The library. Beside the building a row of shop lots, got a restaurant selling varieties of food, tasted not bad though. Overall, satisfied with this nice simple apartment.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Lancy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharleneCUK, Manager at Citadines Uplands Kuching, responded to this review, 20 June 2014
Dear Lancy W,

Greetings from Citadines Uplands Kuching!

Thank you very much for the taking the time to tell us about your recent stay. Your feedback will be shared with the entire team at Citadines Uplands Kuching.

Once again, thank you for your support and we hope that we will have the pleasure of welcoming you again in the near future.

Yours sincerely,


Charlene Chan
Assistance Residence Manager
Citadines Uplands Kuching
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 18 June 2014

Very close to the airport. Helpful staff. Everything functional. Rooms a bit musty smelling and worn in, but building looks very new and pristine from the outside. Connected to a brand new upcoming mall that was not yet filled with stores but may be a nice shopping place someday (and connected to another more functioning mall, though I was told these are not the main malls in town). The breakfast was excellent. For the price it is worth it.

Room Tip: The views are stunning the higher up the room is.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jason R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharleneCUK, Manager at Citadines Uplands Kuching, responded to this review, 20 June 2014
Dear Jason R,

Thank you very much for taking time to tell us about your recent stay.

I am sorry to hear about your disappointment with reference to your feedback regards to musky smell in the room. At the same time, we are happy to have met your expectation in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.

Once again, thank you for your support and we hope that we will have the pleasure of welcoming you again in the near future.

Yours sincerely,


Charlene Chan
Assistance Residence Manager
Citadines Uplands Kuching
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wollongong, Australia
Level Contributor
212 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 bubbles Reviewed 13 June 2014

We had a studio apartment, with a fully equipped kitchen, fridge, TV with English channels, lovely clean pool,and a good gym. The room, bathroom, and linen were all clean, and serviced daily. The staff were very helpful and accommodated any requests even when we ran out of shower gel at night. The included breakfast had variety.
There is a big shopping complex across the road, so we could buy groceries to cook in the apartment, or go and eat at the food court there. There is also a good bar on street level in the same building as the apartments.
It is a 30 min. walk out of the city of Kuching. A taxi costs RM15 to the city, and RM30 to the airport. We usually walked in to the city, but got a taxi back at night. Buses although not very regular only cost RM1.50pp, and we caught them a couple of times.
Would highly recommend this apartment to family and friends.

Room Tip: Some of the studios are bigger than others. We found the one we had overlooking the pool was bigger...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Laj S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharleneCUK, Manager at Citadines Uplands Kuching, responded to this review, 15 June 2014
Hi Laj S.

Greetings from Citadines Uplands Kuching!

Thank you very much for your recent feedback and for choosing Citadines Uplands Kuching as your preferred service apartments.

We are glad that you had an enjoyable stay. I will share your compliments with my colleagues and your feedback definitely motivates us to do better to ensure that our residents have a warm and pleasant experience.

We look forward to welcoming you again.

Yours sincerely,


Charlene Chan
Assistance Residence Manager
Citadines Uplands Kuching
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Citadines Uplands Kuching

Property: Citadines Uplands Kuching
Address: No 55 Jalan Spg, Kuching 93300, Malaysia
Region: Malaysia > Sarawak > Kuching
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 55 Hotels in Kuching
Price Range (Based on Average Rates): £
Hotel Class:4 star — Citadines Uplands Kuching 4*
Number of rooms: 215
Official Description (provided by the hotel):
Set in the culturally rich city of Kuching, CitadinesUplands is located in the prime location of Jalan SimpangTiga, a hub for education and local federal governmentadministration offices. Across is The Spring ShoppingCentre, one of the largest shopping malls in EastMalaysia, and this strategic location provides a quick10-minute drive to the Samajaya Free Industrial Zone. ... more   less 
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