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Ariva Gateway Kuching
Ranked #27 of 55 Hotels in Kuching
Singapore, Singapore
Level 3 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Average”
Reviewed 28 January 2013

Hotel is right in city centre. I was lucky to get a room on new year eve with the balcony facing the riverfront and hence able to see fireworks.

Apartment is old. Hotel door have to be opened using key with no access card. Pillows, blankets and bathtub are quite "stained".

Price is average, based on promotion.

  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Daniel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review, 28 February 2013
Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching.

Ariva Gateway Kuching is located right in the renowned Kuching Golden Triangle where all amenities are within reach. We are delighted to know that you enjoyed the fireworks during New Year Eve through your apartment in our Hotel. Please be rest assured that maintenance and upgrading programs are in place very soon to serve you better.

Once again thank you for your kind feedback and we look forward to welcoming you back soon, our great prices are set to continue!

Yours sincerely,

Edmund Lim
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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251 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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English first
Level 3 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 January 2013 via mobile

We book this apartment through asiaroom and check in late afternoon on 6 Jan 2013. We stay only 1 night for short vacation with group of 9 person. The location is strategic. From our room at Level 15, we can see the Sarawak River and of course the Kuching town. For the lunch time, beside the apartment, located the Restaurant Warisan and for dinner, Top Spot food court also locared beside the apartment.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank BamsParadise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review, 28 February 2013
Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching.

Ariva Gateway Kuching is the most ideal accommodation choice for leisure or business in Kuching. The surroundings of the Hotel have much to offer in terms of great shopping, fabulous seafood, local delicacies and other entertainment, in just a short distance away, you will also find the iconic Sarawak museum and other historical sites. We are glad to hear that you enjoyed your stay in Ariva Gateway Kuching.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level 6 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 January 2013

We stayed for a total of 5 nights in the 2 bedroom premier apt. The good things about this place are:
1) value for money
2) spacious apt
3) fantastic location
4) comes with 2 bathrooms (only in premier apt)
5) very prompt service from the friendly and helpful front desk staff
The areas for improvement are:
1) furnishings are in need of overhaul
2) housekeeping didn't do a good job to clean the floor and carpet (can see bits of titbits on the carpet and sofa)
3) only one small 14 inch tv was provided
4) dryer in the washing machine did not work (they sent another dryer quite promptly upon request)
5) the toilet seat cover dropped off on the first day
6) a shelve in the wardrobe fell (luckily, no one was hurt)
7) no detergent and sponge were provided (we ended up washing the dishes with soap and our bare hands)
As it is not easy to find a place that could accommodate our family of 5 comfortably, i would still recommend this place if you dun mind that it is run down...

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank octopusmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review, 28 February 2013
Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching.

We appreciate all your kind comments, we are especially delighted to know our friendly and helpful front office staff have met your expectations during your stay with us. It was indeed our pleasure serving you.

The areas of concern have been highlighted and rectified, constant maintenance are always in place to upkeep the facilities. We are delighted to inform our guests that large LCD TVs are part of our refurbish plans for 2013. We are looking forward to serving you better.

Guests may request for liquid soap, washing sponge or washing powder through our Housekeeping Department for their washing needs. We will be glad to provide our guests with assistance in this area.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 January 2013

Booked 3 nights here over christmas for a treat.
Checked out after 1 night.
Seen the hotel on Bookings.com reduced from RM400 to RM150.
The first room I went to was very old asked for another this one was okay.
Only one machine worked in the gym, the steam room didn't work, no sun loungers by the pool, the internet didn't work and there were only 4 channels on the tv.
Then came the breakfast it was absolutely disgusting.
The staff were nice and the hotel was clean.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review, 28 February 2013
Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching.

We highly recommend all our guests to book rooms via Ariva corporate website www.stayariva.com to find the lowest rates and promotions for our Hotel at all times.

We apologise for your unpleasant experience in our Hotel. Please be assured that we check all our facilities regularly to ensure they are in working order at all times for our guests to enjoy. So far all the 3 treadmills, steam room and sauna room are working fine. Due to popular demand, we are delighted to bring in sun loungers by the pool by 2013.

Our complimentary high-speed internet is available to all our guests, in the rooms and the common areas. Currently we offer 9 channels of TV entertainment in all our hotel rooms and serviced apartments.

Thank you for your comment on our complimentary breakfast, we are constantly looking for improvements to serve our guests. We are delighted to hear that our staff are nice and the Hotel is clean as this has always been our priority. It was indeed our pleasure serving you.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kuching hotels

Kuala Lumpur, Malaysia
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 November 2012

Stayed 3 nights in Nov in a 2 bedroom apt with my family. Overall it is comfortable with plenty space for the kids to move around. Breakfast provided is basic. Location wise is ok as the riverside and few shopping centres as well as Chinatown are within walking distance. We will come back again if a renovation is done.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeeLW11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review, 3 January 2013
Thank you very much for posting your review following your stay at Ariva Gateway Kuching.

We appreciate your kind comment on our spacious rooms, and delighted to know that you have had a comfortable stay with us. Our Hotel situated on the prime location with many amenities nearby brings about great convenience to all our guests.

Please be assured that we will continually strive to improve ourselves to serve you better.

Once again thank you for your feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kota Kinabalu, Malaysia
Level 5 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 19 November 2012 via mobile

We were stay here for 1 nite, 2 rooms apartment overall is clean and tidy, dryer and washing machine is provided but unfournately washing machine is spoiled. We could smell something when is sleeping , should be wet carpet smell. The front counter staff are polite and provide us a nice baby cot for us and guided us for nice seafood store just behind the hotel car park by walking distance within 3 min.
From airport to hotel rm26.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank baliholidayAUG10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review, 3 January 2013
Thank you very much for posting your review following your stay at Ariva Gateway Kuching.

We are delighted that you found our Hotel to be nice and affordable in Kuching city. Our apartments are clean and spacious and the location of our Hotel is excellent as we are nearby many places of attraction.

We sincerely apologise for the odour and the breakdown of the washing machine in your apartment. We appreciate your feedback and will look into the matters immediately.

We are glad that our Guest Service Officer guided you to our ever famous TopSpot Seafood Centre which is located adjacent right next to Ariva Gateway Kuching. In fact, most of the necessary amenities are merely short walks away.

Once again thank you for your feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 8 November 2012 via mobile

Arriva Gateway feels more like an apartment complex, you enter a building and go up to the 4th floor and the rooms from there up make up the hotel. The room was rather run down and smelled really damp. It was adequate but based on other reviews i was expecting something slightly better. I did manage to glimpse in another room later which looked much more impressive so it might be worth upgrading.

Good things:
Edmond the manager is great, really helpful about things to do, places to eat
Swimming pool on the roof is nice, sheltered with great 360 view
Great location
Breakfast is basic but totally fine - coffee, toast, cereal, fruit, pastries.
Friendly and helpful staff

Bad things:
Run down room, shower leaked and only way to shower was to hold it steady
Our roof safe kept breaking down repeatedly to the point where it was less time consuming to risk take our valuables with us
The gym is awful.. dont pick this place if you're basing it on having a gym, 1 treadmill out of 3 worked, 2 of the other 4 gym machines were out of order and one of the freeweights was faulty (loose) and fell off narrowly missing my foot (would probably have broken my foot).

All in all not a bad place but could be a great place if it renervated the rooms, sorted the gym out and maybe some sun loungers on the top floor?

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Theengelbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review, 27 December 2012
Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching.

Ariva Gateway Kuching is located within Gateway Kuching which is a well-appointed twin tower complex integrating modern office and luxurious serviced residences, with the smallest room size at 30sqm for Superior room, 76-101sqm for 2 bedroom apartments.

We appreciate for your commendation on our rooftop swimming pool. The view from the pool overseeing the beautiful Kuching city is indeed spectacular.

Thank you for your generous compliment, you are most welcome. It is our pleasure serving all our guests.

We have taken remedy actions on your comments for the leak and room safe, we also noted on the comments of our fitness room during your visit, the treadmills are working fine, and the 2 cabling line of the 4 stations gym machine has been fixed. The weights are checked constantly.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ariva Gateway Kuching

Property: Ariva Gateway Kuching
Address: No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
Region: Malaysia > Sarawak > Kuching
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Kuching
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ariva Gateway Kuching 4*
Number of rooms: 68
Official Description (provided by the hotel):
Ariva Gateway Kuching is nestled in the heart of Sarawak's Golden Triangle. It is a well appointed twin tower complex integrating modern offices and serviced residences from hotel rooms to well equipped apartments within the Central Business District. It is centrally located within a myriad of major shops, international restaurants and entertainment centre. ... more   less 
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Also Known As:
Ariva Gateway Kuching Hotel Kuching
Somerset Gateway Kuching
Somerset Gateway Hotel Kuching

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