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“kucing trip”

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Ariva Gateway Kuching
Ranked #25 of 54 Hotels in Kuching
Rawang, Malaysia
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“kucing trip”
4 of 5 bubbles Reviewed 3 November 2013 via mobile

at the time of texting im now at ariva stay 3 pay 2 promo in 2 bedroom apartmen.as the previous reviews says alot of this premise and i agree most of the reviews.well manage and maintain rooms which is clean and well kept but a few things to be improve like breakfast which is not enough.free wifi they offered is not stable in certain rooms and have to hunt for best signal available.overall its a good stay with the room rate.

Stayed November 2013, travelled with family
Helpful?
1 Thank tank_khoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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250 reviews from our community

Traveller rating
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    66
    28
    14
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level Contributor
110 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 19 October 2013

The building is properly one of the most recognizable building in the city of Sarawak. I can visibly see the Green awning roof top from as far as the airport and while I was on the plane. Please see one of my pictures posted.

Rooms are spacious and very clean. Sufficient lighting and good air condition. Strong power shower. Hand, face and bath towels are provided with the daily housekeeping. Good quality teas and coffee sachets served. Odor free washing machine cum dryer are a plus asset for family with children or those who choose this apartment hotel as the last exit from Kuching.

Check-in at level four. Can ask the taxi to drive directly into the parking lot and stop at one and only lighted area, which has the lift that takes you all the way to the level four.

One minor hiccup during our stay was the breakfast. The hard boiled eggs were mixed with the raw egg. Did inform the waiter. The Nescafe dispending machine didn't actually dispensing the real Nescafe products.

I do recommend this property for quality sleep and safe environment.

Room Tip: get the premier room for better comfort.
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank inxpekto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KL
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 18 October 2013

the location of the hotel is good, easily accessible to food, convenient stores , and next to Hills mall. Pullman and Hilton hotels are nearby, walking distance within town area. Oh, it is right next to the famous Top Spot seafood center, just take the lift to G floor, exit to carpark and cross to the carpark of Top spot, super near. some rooms in the hotel are old, carpet old and smelly. if one get a decent clean room, it is a good place to stay, for the price.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kimmikanuyi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaohsiung, Taiwan
Level Contributor
61 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 11 October 2013

Arriving is a bit odd as the hotel reception is on the fourth floor. The staff was great during the whole stay and very helpful in helping find solutions. I wanted to go diving and they went out of their way to find a guide.

The room was great, 2 bedrooms a large living room with kitchen. this made the stay quite comfortable. The WIFI was less then helpful, not working for 3 days, when they had it finally up and running it was stable and speeds were acceptable. The location is quite central, close to three great restaurants, Top shop, Junk, Blablabla all of which I can warmly recommend.

The good:
Big spacious room
central location
swimming pool with great views
Nice staff

the not so good:
breakfast was meh
2 elevators to get to your room
WIFI that was not great

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mlokhorst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 26 September 2013

Don't be shocked when you arrived at the main entrance of the building because there was no lobby to welcome you but only a lift brings you up to level four to check in. Do check with your access card to the glass door entering to anothet lift to your room level. Their access card always failed to access the door. Management should do something about it. The room quite big and nice but not the TV channels. Can't watch a clear image channels. Good WIFI.get to the roof top swimming pool to get a nice stunning view of the city. Good value as a standard of a hotel.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jetfly101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review, 16 October 2013
Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching.

Ariva Gateway Kuching offers great value to your stay in terms of location and facilities. You may access our lobby at Level 4 through the common lift at Level UG / Level G. An access card is required as an added security feature to our in-house guests for room levels.

We have noted on your other comments and have rectified it. There is an amazing view of the Kuching city from our Level 16 swimming pool where our guests swim and unwind.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Klang, Malaysia
Level Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed 5 September 2013

Pros:
Price is affordable, and value for your money.
Huge room as its an apartment type of hotel.
Security is good, as it has its own lift to hotel room.
Staff are helpful and friendly.
Easy to get taxi.
U get a nice view from top of the building, where the pool and gym located.
Next to seafood restaurants, many choices to pick (also got halal de...)

Cons:
Rooms WiFi is not working, call to complain but not fix.
Noisy sound from air-con's compressor, as its located at u'r balcony.
Breakfast had limited choices.

Overall its a nice and comfortable hotel...

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MichaelChye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review, 16 October 2013
Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching.

We appreciate all your kind comments and we are delighted that you enjoyed your stay with us. We have taken note of your feedback, may we gently highlight that due to the structure of the walls, our WiFi signal is stronger at the living and dining areas.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarawak
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 25 August 2013

Stay for 4 nights. The room was nice, with mini fridge and dvd player provided. The breakfast don't have many choices. But still acceptable except for the worse counter service during check out. The staffs have given the hotel a bad name.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clrc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review, 16 October 2013
Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching.

We appreciate your kind comments about our room amenities. We sincerely apologise for the bad experiences you encountered during your check-out, your feedback has been shared and highlighted to our Guest Services Department to consistently provide excellent services to all our guests.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ariva Gateway Kuching

Property: Ariva Gateway Kuching
Address: No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
Region: Malaysia > Sarawak > Kuching
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Kuching
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ariva Gateway Kuching 4*
Number of rooms: 68
Official Description (provided by the hotel):
Ariva Gateway Kuching is nestled in the heart of Sarawak's Golden Triangle. It is a well appointed twin tower complex integrating modern offices and serviced residences from hotel rooms to well equipped apartments within the Central Business District. It is centrally located within a myriad of major shops, international restaurants and entertainment centre. ... more   less 
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Also Known As:
Ariva Gateway Kuching Hotel Kuching
Somerset Gateway Kuching
Somerset Gateway Hotel Kuching

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