I do not want a repeat stay here unless they change their service staff and refurbished the place and equipped the place with surveillance cameras.
The fittings are old and in such deplorable state. It was raining during our entire stay and water seeped in through the built in cabinets. Even the floor carpets are wet. And you get to hear water dripping throughout the entire night until the rain stops!
We asked to be given fresh towels but it was not given until we request for it the next day. We tried ringing house keeping but no one picks up the phone. We then put forth our request to the reception but still no towels. We had no choice but to use soiled towels after our dip in the pool. Our experience in the pool was not pleasant either. Floating particles greeted us which roused our suspicion whether the pool has been continuously cleaned.
The most scary or eerie experience, our apartment door was left ajar on the 3rd day and unlocked on the 4th day despite us locking up when we go out each day. When we complained to house keeping, staff was rude. We then complained to the management and they defended their staff and claimed not their doing.
Who else can enter if not for house keeping as the room key is with us? In any case, it's an apartment unless service is requested why should service be volunteered?
- Official Description (provided by the hotel):
- Ariva Gateway Kuching is nestled in the heart of Sarawak's Golden Triangle. It is a well appointed twin tower complex integrating modern offices and serviced residences from hotel rooms to well equipped apartments within the Central Business District. It is centrally located within a myriad of major shops, international restaurants and entertainment centre. ... more less
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- Also Known As:
- Ariva Gateway Kuching Hotel Kuching
- Somerset Gateway Kuching
- Somerset Gateway Hotel Kuching