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“Good enough for a night or two”

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Ariva Gateway Kuching
Ranked #27 of 54 Hotels in Kuching
Kuala Lumpur, Malaysia
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good enough for a night or two”
Reviewed 29 July 2014

Location is good and within walking distance to shops and riverside. A short drive to the airport and about 40 minutes to the Sarawak Cultural Village. Disappointing breakfast spread as one would think for the price one pays, there would be more food to offer. Room was fairly clean (could use a little freshening up overall), service was good, though, and it was a pleasure to deal with pleasant and friendly staff. Information is misleading as I thought I was getting an apartment-style accommodation (equipped with kitchen) but ended up getting a regular room. It would be prudent for the hotel to review the description to include the rooms and not just the apartment units.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank MonicaM1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review, 14 August 2014
Greetings Ms Monica M

Thank you for taking time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching.

We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make arrangements to refurbish our Apartments after the completion of the Superior.

We are very glad that you enjoyed your stay with us. Your comments pertaining the room cleanliness is noted and will be addressed accordingly together with our housekeeping & maintenance team to regularly undergo progressive maintenance to upkeep all our rooms.

We have also engaged a new Vendor to cater for our breakfast and we are continuing to monitor to ensure the standards and quality of food.

Once again, thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely
Chai Chiew Ping
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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254 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Basel
Level 4 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 July 2014 via mobile

We stayed 3nights in this hotel- unfortunately.
Pro:
pool on the 16th floor
(Open-air gym up there)
Close to shops, "Top spot foodcourt", busstation to Bako national park
Friendly staff but they dont talk with each other (as we wante to organize a taxi, we had to talk to 3different people, but they didnt know if the person working before them, had organized a taxi yet or not)

Contra:
Old dirty rooms (blanket had brown streaks on it)
Bathroom full of mold!
Really loud aircon
The pool is only 1m deep
The "gym" is not really existent, hot (because open-air) and old, some machines don't even work
Breakfast isn't good, except the fruit and cereal (everything was cold=beans, scrambled egg... Jam was disgusting, coffee bitter!!)

Stayed July 2014, travelled as a couple
Helpful?
Thank Fabi4105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kuching hotels

Melbourne, Australia
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 July 2014

The position of this hotel is perfect close to the waterfront and plenty of eateries. The rooms are clean and comfortable but the breakfast was so disappointing , minimal choice and often cold.The pool was the highlight for the kids with wonderful views over kuching .

  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank bronwyn-glen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review, 21 July 2014
Greetings Ms Bronwyn-Glen,

Thank you taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching.

We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make arrangements to refurbish our Apartments after the completion of the Superior.

We are glad you enjoyed your stay with us and have taken note of our comments. Your valuable feedback is a gift for us to constantly strive for improvement. We are changing our vendor for breakfast and is continuing to monitor our breakfast items in ensuring the standards and quality of food and service.

Once again, thank you for your kind feedback and we look forward to welcoming you back soon.


Your sincerely

Chai Chiew Ping
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
malaysia
Level 6 Contributor
152 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 1 July 2014

It is a serviced apartment and not a hotel. Ariva Gateway has a good location, well centered in the city, and walking distance to waterfront, Topspot Food Court, Carpenter Street and some amenities like 7-11. The service was acceptable during our stay and the management responded to the pumping problem within 1 hour. The breakfast provided by the management was fine, but there are lot of foods around the city and within walking distance. So, you can opt for some local breakfast like kolok mee (dried noodle), beef noodle and etc.

The room needs a refurbishment as the carpet was torn, dusty and just looks dirty and old. The bathroom was even worst, uneven surface making the bathroom floor watery and slipping, rusting bath tub and we did not use it at all during our stay. We do not mind the old decoration or furnishing but the cleanness of room is questionable. The bed was comfortable but the air-conditionals in both rooms need to clean up as it was dusty and keep making the sound that irritated our sleep.

Since we had the 2 bedroom apartment, it was big and comes with a simple kitchenette with pots, plates, microwave and etc. If you are driving, you can park your vehicle inside the building (free parking during weekends as mentioned by the receptionist) or just park outside the building. The door lock was troublesome to lock and to open and you need to extra push and pull the door every time (you will know if your stay here).

The best way to locate Ariva Gateway is by the big signboard of "OCBC BANK" (same building with the serviced apartment) or Pullman Hotel which located next to Ariva Gateway. Also, the reception is at Level 4, so take the lift from ground floor to Level 4. Again, there are plenty of hotels or guesthouses that even well located and more modern/clean. We have no problem with this place, but not sure we will stay here again in future.

Room Tip: Suitable for family travelling in large group.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eddyTbd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review, 4 July 2014
Thank you very much for taking the time to post your review on Tripadvisor following your stay in Ariva Gateway Kuching.

We are very pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and is looking forward to make arrangements to have our Apartments to be refurbished too upon completion of the Superior rooms.

The car parking facilities in the building premises is free and guests will be given access cards upon request at our Front Desk. Car parking at the council area is subject to council parking charges, however, it is free on weekends.

We have also noted on your comments pertaining the room cleanliness which is not our usual standards and will be addressed accordingly. Our maintenance team is regularly undergoing progressive maintenance to all our rooms.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Chai Chiew Ping
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 24 June 2014

Located at the town centre. Pales in comparison with the newer hotels nearby (e.g Pullman) but you get what you pay. definitely agree that there should be more signage to guide guests to the lobby situated on the 4th floor.

Word of caution, it's a serviced apartment cum hotel. Remember to check if your room comes with a small kitchenette.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank georgeong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review, 4 July 2014
Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching.

Ariva Gateway Kuching offers great value to your stay in terms of location and facilities. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make arrangements to refurbish our Apartments after the completion of the Superior.

We are glad you enjoyed your stay with us and have taken note of your comments. Ariva Gateway Kuching is a Serviced Apartment concept hotel cum apartment hence we do not have the norm of a Hotel Lobby on the ground level. We have ample signage on the Ground Floor and in the Service Lifts as well as Lobby Level that Ariva Reception is on Level 4. We will however, re-look into this matter due to frequent comments.

The Superior Rooms fac ilities do not have the small kitchenette whereas the Apartments offers a spacious area with kitchenette, sitting cum dining are and 2 Bedrooms in the apartment.

Your valuable feedback is gift for us to constantly strive for improvement.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Chai Chiew Ping
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 June 2014

Based on standard 4 star hotel, the property is totally rundown with poor management. Hotel reception on 4th level with almost non-existence lobby appearance. The free wifi never worked as described. Lousy breakfast selection.

The only positive point for this hotel is the perfect location and nothing else.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarcWCP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArivaGateway, Manager at Ariva Gateway Kuching, responded to this review, 4 July 2014
Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching.

Ariva Gateway Kuching offers great value to your stay in terms of location and facilities. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make arrangements to refurbish our Apartments after the completion of the Superior.

We are glad you enjoyed your stay with us and have taken note of your comments. Ariva Gateway Kuching is a Serviced Apartment concept hotel cum apartment hence we do not have the norm of a Hotel Lobby on the ground level. We have ample signage on the Ground Floor and in the Service Lifts as well as Lobby Level that Ariva Reception is on Level 4. We will however, re-look into this matter due to frequent comments.

Your valuable feedback is gift for us to constantly strive for improvement. We are continuing to monitor our breakfast items provided our vendors in ensuring the standards and quality of food.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Chai Chiew Ping
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 27 May 2014

Stayed 7 nights in the 2 BDRM Premier Apt on the 8th floor with wife and 2 young kids. Very large spacious apts a little old & worn but that didn't worry us one bit. The staff were brilliant, very helpful, smiling and genuinely nice. The rooftop pool is great to cool down, its shallow approx 1m deep but ideal. Awesome views of the city from the pool area. 5mins walk to the waterfront, 2mins to Top spot. No complaints at all.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BigTone72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review, 4 July 2014
Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching.

Ariva Gateway Kuching offers great value to your stay in terms of location and facilities. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make arrangements to refurbish our Apartments after the completion of the Superior.

We are glad you enjoyed your stay with us and have taken note of your comments. Your valuable feedback is gift for us to constantly strive for improvement.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Chai Chiew Ping
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ariva Gateway Kuching

Property: Ariva Gateway Kuching
Address: No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
Region: Malaysia > Sarawak > Kuching
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Kuching
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ariva Gateway Kuching 4*
Number of rooms: 68
Official Description (provided by the hotel):
Ariva Gateway Kuching is nestled in the heart of Sarawak's Golden Triangle. It is a well appointed twin tower complex integrating modern offices and serviced residences from hotel rooms to well equipped apartments within the Central Business District. It is centrally located within a myriad of major shops, international restaurants and entertainment centre. ... more   less 
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Also Known As:
Ariva Gateway Kuching Hotel Kuching
Somerset Gateway Kuching
Somerset Gateway Hotel Kuching

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