Overall we loved the location and the opportunity to stay in unspoilt rainforest. The place is lovely - the management and service from reception is very poor. On arrival, at 11pm, after 18 hours travel with 3 kids in tow, the reception had no idea we were coming ,despite making it clear on our booking and following up with an email before we arrived. Night reception is a security man, who had not been made aware we were coming. He spent 45 mins on the phone trying to raise the manager, but failed. With encouragement he showed us to a cabin as a temporary bed for the night. It was not very clean, and some of the bed linen had not been changed, but we made the best of it. When a very large rat ran through it caused some consternation, but we were able to chase it out quickly, via the damaged window through which it had entered. Next day was much better- we were shown to the cabin we were supposed to have, which was much bigger, better maintained, and clean (though not a word of apology for the cock up the night before - it just was not mentioned). From then on the stay was pretty good - the cafe is lovely, the cafe staff were friendly, the breakfast buffet was varied, the dinner menu was nice and location is to die for. The beach is beautiful, the wildlife in the rainforest is amazing.
Really unimpressed with the management - they were disinterested when we mentioned the broken window and the rat, no one came to apologise for the cock up the night before, one receptionist tried to tell us it was a squirrel (really...?!), and then they made lots of mistakes on the bill.
We would go back, because it is a wonderful place. But I would not arrive after normal reception hours
- Official Description (provided by the hotel):
- Permai Rainforest Resort is an eco-resort set in pristine Borneo rainforest located by the beach at the foot of mystical Mount Santubong, Sarawak. Carefully designed to minimize impact on the natural environment, it offers a unique rainforest experience and a variety of activities from dolphin watching to high ropes courses and guided kayaking tours. Just 40 minutes from the Kuching, its an ideal way to experience Borneo. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Southall Travel, Odigeo, Booking.com, Agoda, Hotels.com, Expedia, HotelQuickly and Ebookers so you can book your Permai Rainforest Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Permai Rainforest Hotel Kuching