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“Great Location, Right next to the Sunway Lagoon Theme and Waterpark,Spacious Rooms with complimentary mini bar”

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Sunway Resort Hotel & Spa
Ranked #3 of 45 Hotels in Petaling Jaya
Certificate of Excellence
Singapore, Singapore
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Location, Right next to the Sunway Lagoon Theme and Waterpark,Spacious Rooms with complimentary mini bar”
Reviewed 9 December 2013

Excellent customer service. Beyong our expectation. Breakfast was wide spread. Price is reasonable and worth it. Near to Sunway Pyramid Mall, eateries, entertainment for young and old. Will definitely stay here again.

Room Tip: Request for a family room facing the theme park. Great View !
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ayu N M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this review, 12 December 2013
Dear Ayu N M,

Thank you for choosing us as your preferred holiday destination. We are happy to hear that we had managed to exceed your expectation during your stay with us and your confidence in us inspires us to continuously provide our guests with the best service possible. Please do contact us when you finally have a date of your return and we will be very happy to assist in arranging for another memorable holiday.

All the best from all of us at Sunway Resort Hotel & Spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,724 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (393)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Kuala Lumpur, Malaysia
1 review
Reviewed 8 December 2013

Being a Malaysian myself, the experience I've got here is definitely making Malaysian proud. Almost everything about the hotel is great, staff friendliness, the room cleanliness, the view, the location, you name it. Considering the price is reasonable, the level of service provided definitely outstanding. I got there for early check in which was politely entertained, upgraded to a suite, welcome drink and free parking! The breakfast buffet is delicious with lots of variety, and the in room service nasi goreng is definitely fantabulous. It was beyond my expectation. I just love the hotel! Got lighting problem in my room, but the maintenance folks were very nice and knew what to do. Typical malaysian would make faces and generally leave you and problem unsolved. But not this hotel. OK I hv too much praises for the hotel i should stop.

Room Tip: ask for subway lagoon park view
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FirdausFuad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this review, 12 December 2013
Dear Firdaus Fuad,

We are deeply honoured by your wonderful review, and it being written by a local guests makes it better. Thank you for your kind words and praises. Our staff will be delighted to hear of your wonderful review and it will surely encourage them to provide the same services to all of our guests here at the hotel.

Thank you once again for your time and this wonderful review and we hope that you will return and allow us to make your trip another memorial one.

All the best from all of us at Sunway Resort Hotel & Spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 November 2013

Good ambience and privacy..worth d stay. Excellent choice for family.The close proximity to the theme park, shopping mall and good eateries are d added advantage to the guests. The service is beyond our expectation. We definitely had a great time.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fizzul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this review, 4 December 2013
Dear Fizzul,

Thank you for the amazing 5-star review. We hope your stay with us has convinced you to consider another stay in the future. We will be very happy to assist you in arranging for another stay should you return. Thank you again for your wonderful review and see you again soon.

All the best from all of us at Sunway Resort Hotel & Spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 November 2013 via mobile

The girl at the counter of the spa treatment area is very rude I went there to get information about getting a message service for my wife she was on her mobile doing a face to face call and made it obvious she didn't want me there also another women come in and was also being rude with the way she explained the services and price like I was stupid also as I was leaving they talked and laughed in a language I wasn't familiar with very loudly.
The noise and bass of that music till 3am was disgusting as I has no sleep before my 8 hour flight back home to melbourne, for a family hotel with a theme park it is unaccepable to have a club opening in the hotel and on a wendsday, The lady at the theme park that sold as the tickets was also very rude and when asking her question and pricing was talking to as in a way that I felt like she thought she was above us, disgusting people to be dealing with you feel like your doing the wrong thing by asking them for there services this was the only place that made me feel like this in malaysia.
I was recommended to this hotel by a friend and will not be talking to him when I get back lol
My advice and I'm not trying to be racist but if your Chinese you will probably fit in better here as 90% of customers and people here were from china, stay at another hotel, I highly recommend the mejestic some price much better room much better service and in the city but also far away from all the noise and traffic, and only come here for the theme park for the kids.
A very unhappy Aussie customer,
Akman

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ahmet G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this review, 4 December 2013
Dear Ahmet G,

Please accept our deepest apologies for the inconvenience that you had faced during your stay with us. We will be sure to forward your feedback to the respective teams in charge of the division to help assist in improving our services to our guests.

We appreciate your feedback as it will assist us to improve our services better. We will strive to improve and eventually be able to convince you to return for another stay. Thank you for the time in providing us with your feedback and we hope you have a good day ahead.

All the best from all of us at Sunway Resort Hotel & Spa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Plymouth, New Zealand
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 November 2013 via mobile

Stayed 8 days. Our booked room was for king size bed but on arrival it had been given to someone else. E were given room with 2 singles and told we would be moved the next day. Never got moved. Had $750 stolen from my bag. Know there was a safe available but never had an issue at any other 5 star properties. Reported the theft and was told security would come to room but nobody turned up. They charge you an extra $40 per night on top of your booked rate here. We had 3 days where mini bar not restocked. So struggled overall to see value in the service fee. Location is great and pool complex and gym what you would expect. The conference rooms are first rate. Other than for a conference would not stay again. My worst ever stay.

Stayed November 2013, travelled on business
Helpful?
6 Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 November 2013

This is my second stay within 3 months. Beside its good location and facilities, the good service is the main reason I am back to this hotel for a short holiday in town. We love the awesome swimming pool especially.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sulin2802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this review, 20 November 2013
Dear Sulin2802,

Thank you for your continuous support and confidence in us. We are really glad to have been able to make both your stay with us memorable. We hope that you’ll return again, especially during the festive season as the Hotel will be beautifully decorated and we will have exciting activities for your family to enjoy.

Should you decide to return for another stay, please do contact us and we will be very happy to arrange for another memorable stay with us. Thank you and have a great day ahead.

All the best from all of us at Sunway Resort Hotel & Spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 November 2013

The theme park and hotel are excellent. Staff are friendly and enthusiastic. I was impressed that the Chef changed the whole tray of fried noodles after I had complained that it was too salty. I would definitely recommend this resort to my friends.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Milleung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this review, 10 November 2013
Dear Milleung,

Thank you for the amazing 5-star review that you had provided to us. We are glad you enjoyed your stay with us and it is our duty to make sure our guests gets the best during their stay with us. It was a pleasure serving you and we hope that you will return for another stay in the future. Until then, have a great day ahead.

All the best from all of us at Sunway Resort Hotel & Spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunway Resort Hotel & Spa

Property: Sunway Resort Hotel & Spa
Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 46150, Malaysia
Phone Number:
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Petaling Jaya
#3 Spa Hotel in Petaling Jaya
#4 Business Hotel in Petaling Jaya
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sunway Resort Hotel & Spa 4.5*
Number of rooms: 441
Official Description (provided by the hotel):
Sunway Resort Hotel & Spa is one of Kuala Lumpur’s most iconic 5-star hotels, situated within the sprawling integrated resort of Sunway City. The Hotel is located next to Sunway Lagoon theme park and connected to the massive Sunway Pyramid shopping mall, seamlessly integrating facilities for easy, within the minute walking-access, to a multitude of leisure and business services. On arrival, the Hotel’s dramatic neo classical façade welcomes guests to superlative features and thematic architectural designs, sheltered by towering minaret glass domes and a main driveway that boasts monumental sculptures of deer being pursued by a Malayan tiger and two life-size elephants stand guard; with a profusion of fountains and captivating oasis of water features. The Hotel’s 441 guestrooms and suites are equipped with complimentary Wi-Fi and other modern conveniences. Most guestrooms have theme park views or the resort's skyline; some provide balconies with an opportunity to walk out to the lush tropical gardens. Facilities within the hotel include an expansive free-form landscaped swimming pool with cascading waterfalls, a Balinese-inspired Mandara spa, a fitness centre, an all-day dining restaurant, a lobby lounge and several independently-operated Chinese, Thai and other speciality restaurants. Located adjacent to the Hotel are Sunway Pyramid Convention Centre, 170 food and beverage outlets and over 900-retail stores in the shopping mall, and two additional hotel towers with Sunway Pyramid Hotel and Sunway Clio Hotel. ... more   less 
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Also Known As:
Sunway Resort Hotel And Spa
Sunway Hotel Petaling Jaya

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