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Sunway Resort Hotel & Spa
Ranked #4 of 50 Hotels in Petaling Jaya
Certificate of Excellence
Reviewed 5 August 2014

The hotel is located outside of Kuala Lampur. It is a quite place while you have access to a good shopping mall and big entertainment park including a water park with a small zoo inside. It was quite nice to have all these facilities close to you. the stuff were good. there was a spa in the resort but i did not like it very much.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Ali s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded 11 August 2014

Dear Ali s,

Thank you very much for sharing with us your stay. It had been our greatest pleasure welcoming you to Sunway Resort Hotel & Spa and we hope that you will consider us again should you return for another stay in Malaysia.

Sunway Resort City is truly an integrated city and we hope that you do return to experience more of what we have to offer here. Thank you again and have a wonderful week ahead.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa

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Reviewed 5 August 2014

We had booked 2 Junior Suites on the Club floors and were promptly greeted by a smiling staff when I went to the reception counter in the Lobby. He brought us to the 20th floor to be checked in. The process was prompt and I was informed that use of the mini bar was free. We went to our rooms which gave a wonderful first impression as the space for the living, bedroom and bathroom area was generous. With anticipation, I opened the mini bar and found that there were only 2 cans of soft drinks and in the other room, only ONE! Did the complimentary use of the mini bar mean only ONE can? Nevertheless, the views from both rooms were fantastic and this made up for the earlier disappointment, which was short-lived as we found that room # 1702 had many electrical hiccups; where the control panel on the side bed table was not functioning and service was called at around 4ish. After we had returned from shopping, around 9+pm, this matter was not even repaired. Upon calling service again, they replied in surprise, that I had called up re this matter earlier and sent 3 staff to look into this this time. The control panel was deemed to be faulty and it was exchanged for a supposedly good one. I must emphasize that my children had their sleep interrupted many times that night, as the air conditioning turned off and on at will, throughout the night! To have this happen, in this many starred hotel, let alone club rooms, is indeed a major disappointment! On top of this the blinds in the bathroom was not working. I was informed by one of the 3 staff that the cord was broken and to have it repaired, meant opening up the entire glass panel!
On a brighter note, we had tea in the Club lounge and it was relaxing and enjoyable.
The next morning we had breakfast at Fuzion, where it was full but not uncomfortably packed. The food was just average.
As we spent the entire second day at the Park, we did not make use of the room nor the facilities much. We checked out at 6pm and it was again prompt. Just a note that it would've been a little more personal (Club rooms, after all) if the staff on duty, had enquired if we had a pleasant stay and if we had any feedback at all. Pity it was rather impersonal and without much of a smile too I must add.
Overall, the stay was not positively memorable; possibly just like any other hotel stay. I am sure the level of service can be much improved.

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank LaiSein M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded 11 August 2014

Dear LaiSein M, we are very sorry to hear of your inconvenient stay with us during your visit. We have taken note of your feedback and promise to improve further in our services to accommodate our current and future guests.

Thank you for providing us with your comments and we will do our best to improve and hopefully welcome you back again in the future. Thank you for your time and we hope to see you again.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa

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Reviewed 2 August 2014

We stayed in sunway lagoon spa and resort In month of july.it was a very pleasant stay there .the swimming pool was very picturesque.the staff was very joyful and eager to help. Me and my son had a blast in theme park . The breakfast spread was sumptuous. Had a great time .highly recommend for a nice family holiday.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Mansi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded 4 August 2014

Dear Mansi K,

It is very wonderful to hear that you and your family had enjoyed your stay with us. It was a real pleasure to welcome you to our Hotel and we hope that your stay has been memorable to encourage you to return for another stay in the future.

Thank you again for the wonderful review and have a great week ahead. We can’t wait to see you again.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014 via mobile

Very good location, access to the lagoon and to the mall to, kid's loves it and me to, just don't forget to ask for the extra bed early, and DON'T USE THE HOTEL TAXI ALWAYS ASK FOR METER TAXI A LOTS CHEAPER.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank naser a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded 4 August 2014

Dear naser a,

Thank you very much for providing us with your review! It was a great pleasure welcoming you and your family to our Hotel. We hope that everything was in order and that the whole family had an enjoyable stay with us.

Thank you again for the review and we hope that you will return again for another stay. Until then, have a wonderful week ahead.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

My family spent 3 days 2 nights here. All of us were satisfied.

First, my mom likes the big room and good pool view. Also, many choices of restaurants especially Japanese and Chinese cuisine for her with good quality and reasonable price.

Second, for my nephew who is 20 months old, the swimming pool and kids facilities entertained him a lot. Since the theme park is just next to the hotel, and you can have multiple entries if you got the voucher. So, fit for the kid to come in and out for taking lunch and a nap.

Thirdly, for young couples, the theme park has 5 areas which you can spend a day there. If you like shopping, over hundreds of shops just located in the mall next to the hotel, from Aeon department store to a shop selling toys for kids.

Last but not least, all facilities mentioned are in walking distance, within 10 minuets. And to our surprise, there were not too many people around in mid Jul, even on weekend,

Any area for improvement?

Yes.

1. Information for tourist in the hotel should be improved. All brochures and leaflets are related to other resorts of the same group. So, you need to ask the concierge. Luckily, they are very helpful.

2. Traffic jam always. We called taxi for going out, but had to wait over 20 mins each time as there were traffic jam near the hotel.

3. Transportation is not convenient. Taxi is ok, but other than that, no choice.

Tips:

Spend 2 days 1 night is good. You can stay in the hotel, theme park and the mall. Not bothered by the transportation.

Room Tip: Both sides have good view, but better ask for higher floors as the lobby is at 12/F. Above lobby is...
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  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank meowmeowlam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded 4 August 2014

Dear meowmeowlam,

We are extremely grateful to have heard that you enjoyed your stay with us here at Sunway Resort Hotel & Spa. Thank you very much for the kind and wonderful review written and the feedback provided especially in terms of our concierge assistance is much appreciated. We will indeed look into improving our services in that area.

Should you ever decide to return for another stay, please do let us know and we will be more than happy to welcome you back. Thank you once again for your time and have a wonderful week ahead.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa

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Reviewed 31 July 2014

I stayed at this Hotel for 3 nights in early July 2014 booking a triple for my family. The room was a little tight for a triple and the bathroom was also small. However it was clean and the staff were very friendly, courteous and professional. The breakfast spread was easily one of the best I have come across. The hotel being close to the Sunway water playground and great shopping mall provided for a much pleasant and convenient stay.

Room Tip: If booking for a triple need to look at a larger room.
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank irv789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded 3 August 2014

Dear irv789,

Thank you very much for providing us with this review. We hope that your stay with us has been enjoyable despite slight inconvenience. Perhaps on your next visit, our Suite rooms will be a more comfortable choice.

Thank you again for choosing to spend your holiday with us and have a wonderful week ahead.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

I stayed here for 4 days on a business trip & immediately on check in noticed the "swarm" of families with young children. The hotel itself is very "flash" and offers excellent activities for families with children & that is clearly the market the Resort caters for. There is a large mall adjacent to the Resort and a couple of local bars across the road. A taxi into China Town is approx. RM 20 & is your best bet if you want to pick up really cheap shopping from the road side market stalls. I

Room Tip: I think all rooms will give you a excellent view of the water park. If you are a light sleeper ask f...
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  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Bengy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded 3 August 2014

Dear Bengy,

Thank you very much for providing us with this review. We apologise if there were any inconvenience caused during your stay and hope that despite the number of families in the resort, you had a comfortable stay with us.

Thank you again for choosing to stay with us here at Sunway Resort Hotel & Spa and we hope to see you again soon.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunway Resort Hotel & Spa

Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 46150, Malaysia
Phone Number:
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Petaling Jaya
#4 Luxury Hotel in Petaling Jaya
#4 Business Hotel in Petaling Jaya
Price Range: £91 - £307 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Resort Hotel & Spa 4*
Number of rooms: 441
Official Description (provided by the hotel):
Sunway Resort Hotel & Spa is one of Kuala Lumpur’s most iconic 5-star hotels, situated within the sprawling integrated resort of Sunway City. The Hotel is located next to Sunway Lagoon theme park and connected to the massive Sunway Pyramid shopping mall, seamlessly integrating facilities for easy, within the minute walking-access, to a multitude of leisure and business services. On arrival, the Hotel’s dramatic neo classical façade welcomes guests to superlative features and thematic architectural designs, sheltered by towering minaret glass domes and a main driveway that boasts monumental sculptures of deer being pursued by a Malayan tiger and two life-size elephants stand guard; with a profusion of fountains and captivating oasis of water features. The Hotel’s 441 guestrooms and suites are equipped with complimentary Wi-Fi and other modern conveniences. Most guestrooms have theme park views or the resort's skyline; some provide balconies with an opportunity to walk out to the lush tropical gardens. Facilities within the hotel include an expansive free-form landscaped swimming pool with cascading waterfalls, a Balinese-inspired Mandara spa, a fitness centre, an all-day dining restaurant, a lobby lounge and several independently-operated Chinese, Thai and other speciality restaurants. Located adjacent to the Hotel are Sunway Pyramid Convention Centre, 170 food and beverage outlets and over 900-retail stores in the shopping mall, and two additional hotel towers with Sunway Pyramid Hotel and Sunway Clio Hotel. ... more   less 
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Also Known As:
Sunway Resort Hotel And Spa
Sunway Hotel Petaling Jaya

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