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Hilton Petaling Jaya Hotel
Ranked #2 of 47 Hotels in Petaling Jaya
Certificate of Excellence
Reviewed 5 May 2014

Room is clean and comfortable. Breakfast not so delicious. Staffs are friendly. In-room-dining not bad. Opposite the hotel got 24 hours and mamak so after clubbing and before go back to hotel can eat supper there.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Tze Shen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this reviewResponded 16 May 2014

Dear Tze Shen C,

Thank you for reviewing your recent stay at Hilton Petaling Jaya. Your feedback helps us to focus on what is important to our guests.

Whilst we appreciate your commendation on our recently renovated guest room and team members, it is regrettable that the quality of our breakfast did not meet your expectations. You will be glad to know that your feedback is being addressed in our regular food review and quality check. We look forward to welcoming you back soon.

Kind regards.

Charles Marshall
Hilton Petaling Jaya

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1,054 - 1,060 of 1,421 reviews

Reviewed 4 May 2014

The welcome at the front desk on arrival as well as the service and friendliness of the staff was great! The rooms were spotless and had all the necessary amenities. All in all a most comfortable stay!

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Dianne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this reviewResponded 16 May 2014

Dear Dianne C,

Thank you for your kind recommendation of Hilton Petaling Jaya. It is always a pleasure when our guests enjoy their stay with us. Please do stay with us a little longer on your next return, we would be delighted to deliver more wonderful Hilton Petaling Jaya experiences to you.

Kind regards.

Charles Marshall
Hilton Petaling Jaya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2014

The staff in this hotel would have to be amongst the best and most helpful I have come across in my travels. I had a bad situation and they really went out of their way to assist me.

The rooms in the hotel are average to good business class rooms though my partner had a room in the east wing on the 10th floor which was massive. The rooms are clean and functional and everything works, though working out the light switches is an intelligence test that I failed:-(

The pool is not bad but suffers from lack of sunlight until about lunchtime which means the water is a little cool for my liking. Plenty of chairs and lounges, cabanas and its clean. Poolside drinks from a little fridge available but they will also get you food and other drinks from the hotel but it takes some time.

paid internet at outrageous expense.

The exec lounge is fairly good, not a bad view and drink selection and the snacks really good quality and tasty.

The restaurant on the ground floor is pretty good and the buffet meal for lunch is an absolute winner. on a weekend you should book or get there early as it gets pretty busy - and with good reason. Ate at the restaurant a few times and also had room service and I can not complain at all about the quality of the meals. Good standard hotel food that's well done and tasty.

The bar where the band plays is, well, a waste of time. The Filipino band is very good but it just misses something - and that's people...

The location is only suitable for business people as in the immediate area there is nothing of interest, quite a few small restaurants across the road and up the hill and this backs on to a small industrial area ie car repairs and the like and a residential area. You will need a taxi into town to china town or Jalun Aron area allow 30 to 50 MYR especially if coming back at night where it is all negotiable. either pay or walk.

Not too far away is a train station that can take you to the city. And given the traffic it can take about an hour to the airport.

Would I go back - yes I would but only if on business so I treat this place as a business hotel, not a place to holiday.

Room Tip: 10th floor east wing if you can get it. west wing I think is newer but more basic business style
  • Stayed: March 2014, travelled on business
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Thank Skeggles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this reviewResponded 16 May 2014

Dear Skeggles,

Thank you for letting us know that what made your recent stay at Hilton Petaling Jaya a comfortable and pleasant experience. We are delighted that you felt well-looked after by our team members – your kind recommendation and compliments of our food and rooms are very much appreciated. We value your continued patronage and are looking forward to your next visit.

Kind regards.

Charles Marshall
Hilton Petaling Jaya

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Reviewed 28 April 2014

Location: Located in the area of Petaling Jaya where, if you venture out, you can sample great local food (Chinese, Indian and Muslim) nearby. Amenities: A good Clark Hatch gym that is open 24-hours. Room service: Prompt and I was addressed by first name. Staff offered options to have intervals of wake-up call which I found to be value adding in case I can't wake up at the first call! Environmentally conscious: Guests are given a choice to have used towels/bed sheets changed on a daily basis/upon demand or otherwise. Area of improvement: Team members rarely acknowledge and greet guests, at least in my own experience. Only two did so throughout my stay.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Weng Loong S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this reviewResponded 15 May 2014

Dear Weng Loong S,

Thank you for your kind review of Hilton Petaling Jaya, we are glad that you enjoyed your experience with us. We appreciate your positive feedback. We wish to assure you that the comfort and well-being of our guests are paramount. Please be informed that we will look into this less than satisfactory point for corrective actions.

Once again, thank you for your valuable feedback and we sincerely hope to continue welcoming you back whenever you visit Petaling Jaya.

Kind regards.

Charles Marshall
Hilton Petaling Jaya

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Reviewed 28 April 2014

Stayed at this hotel for one night. The room was very clean. There was a wedding reception/party going on in the function room on the ground floor. Hence, you could hear loud bass sound and feel the vibrations even on the ninth floor! However, it all stopped just before midnight. Advisable to check if a function is happening and choose a room on the opposite side to the function ballroom. Once, the noise stopped, we had a very comfortable sleep. The buffet breakfast was good which had a fairly reasonable selection, very good service.

Stayed: April 2014, travelled as a couple
1  Thank gugs01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this reviewResponded 15 May 2014

Dear gugs01,

It was our pleasure to be of service to you during your stay at Hilton Petaling Jaya. We are delighted to know that you were satisfied with the team’s service and have given us positive feedback on our newly renovated guest room and breakfast spread. We appreciate your feedback and have taken the liberty to update your room preference in our system for your future stays. We look forward to having you with us again on your next return to Petaling Jaya.

Kind regards.

Charles Marshall
Hilton Petaling Jaya

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Reviewed 27 April 2014

Fantastic service and facilities at Hilton PJ. Breakfast was great - scrambled eggs to die for. Only negative was an experience with the concierge/taxi dispatcher person. I was left waiting for about 2 hours for a taxi. Everytime I spoke with them they said one was on it's way but it was stuck in "jam". When the taxi finally arrived, he told me he had only been called about 45 minutes ago. I understand the hotel wanting to be able to provide the taxi service but please do not lie about if one was on it's way. I would have found an alternate way to get back to the hotel.

Overall, would definitely recommend staying here again.

  • Stayed: March 2014, travelled on business
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Thank Allie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this reviewResponded 15 May 2014

Dear Alice S,

Thank you for your kind recommendation of Hilton Petaling Jaya and sharing your recent stay experience with us. While we are pleased that you were happy with our service, newly renovated guest room and breakfast spread; please be assured that the team is taking corrective actions on the mentioned points to ensure our facilities and service delivery reflect the high Hilton standards. We look forward to delighting you again with our hospitality in the near future.

Kind regards.

Charles Marshall
Hilton Petaling Jaya

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Reviewed 27 April 2014

The hotel offered all of the necessary convience you would expect from Hilton. It had a decent size pool. Close to the train station. The taxis at the Hotel were of good quality. Recomended hotel if you need to stay in the Petaling Jaya area. It is surrounded by a number of local eatries.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Elin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this reviewResponded 15 May 2014

Dear Elin G,

We are delighted that you were comfortable and enjoyed our facilities during your recent stay with us. Thank you for your recommendation and we look forward to welcoming you back on your next trip to Petaling Jaya!

Kind regards.

Charles Marshall
Hilton Petaling Jaya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Petaling Jaya Hotel

Address: Hilton Petaling Jaya Hotel No 2 Jalan barat, Petaling Jaya 46200, Malaysia
Phone Number:
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Petaling Jaya
#2 Spa Hotel in Petaling Jaya
#2 Luxury Hotel in Petaling Jaya
#4 Best Value Hotel in Petaling Jaya
Price Range: £42 - £75 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Petaling Jaya Hotel 5*
Number of rooms: 546
Official Description (provided by the hotel):
Hilton Petaling Jaya is located in the heart of the business and leisure districts, 15 minutes away from downtown Kuala Lumpur. The Kuala Lumpur International Airport is 45 minutes away by car, while the closest Light Rail Transit (LRT) station is just a short walk away. The hotel is a stylish urban retreat that leaves a lasting impression. Fine dining options, attentive service and Malaysian hospitality add to the experience, while nearby recreational and shopping facilities provide entertainment for all. ... more   less 
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Also Known As:
Hilton International Petaling Jaya
Hilton Petaling Jaya
Petaling Jaya Hilton

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