I love your location. It's so convenient and easy to walk around. Well shaded.
The room is nice and the bed is wonderful.
However, what really let me down was the service provided. During breakfast, no one clears the table and coffee is not offered. It is as if it's a self service breakfast counter. Don't mind if it is so but when I asked around, apparently it's not meant to be self service.
Repeated attempted to call reception to extend check out time by an hour were met with unanswered calls. I was asked to leave a message. However no one replied my call despite leaving a clear message
I feel that response and service could be much better with a 5 star rating you rave about.
- Official Description (provided by the hotel):
- Set in the heart of the Golden Triangle of Petaling Jaya, Royale Chulan Damansara (formerly known as The Royale Bintang Damansara) has all that you need and more for a truly luxurious holiday. ... more less
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