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“Could do better”

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Royale Chulan Damansara
Ranked #8 of 45 Hotels in Petaling Jaya
Level 5 Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Could do better”
Reviewed 7 June 2014 via mobile

I love your location. It's so convenient and easy to walk around. Well shaded.

The room is nice and the bed is wonderful.

However, what really let me down was the service provided. During breakfast, no one clears the table and coffee is not offered. It is as if it's a self service breakfast counter. Don't mind if it is so but when I asked around, apparently it's not meant to be self service.

Repeated attempted to call reception to extend check out time by an hour were met with unanswered calls. I was asked to leave a message. However no one replied my call despite leaving a clear message

I feel that response and service could be much better with a 5 star rating you rave about.

Stayed June 2014, travelled with family
Helpful?
Thank CLLoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRCDManagement, Manager at Royale Chulan Damansara, responded to this review, 3 July 2014
Thank for staying at The Royale Chulan Damansara. It is a great pleasure to serve you. Do come back soon. Thank you.
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449 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Swedish first
  • Any
English first
Singapore, Singapore
Level 6 Contributor
163 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 7 June 2014

Stayed here for 2D1N for an event. Hotel looks posh and well maintained but their service could have been better. Went to the reception to check in and they could not find my room booking despite giving them the confirmation number (even had this printed out), all they asked was when did I make the booking and my response was I can't remember as this was done by my travel agency, after that they just talked among themselves and asked me to have a seat at the sofa first. After waiting for almost 15 min, they just called me over and proceed to do my check in without any explanation etc (wasn't expecting any explanation, more of a "I am sorry about earlier etc etc....), none. They just proceed to do the necessary paperwork with a straight face. Not a good start for a guess I suppose. The room was nice, a little too princess-like for my liking though. However the toilet in my room was noisy - I think it could be due to the water inlet/ pipes that are in the toilet. Not a pleasant stay overall.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tunawhiskas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRCDManagement, Manager at Royale Chulan Damansara, responded to this review, 3 July 2014
Thank you for staying with us. It was truly a pleasure to serve you. We would love to have the pleasure of seeing you as a regular guest. Thank you.
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Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 June 2014 via mobile

I was at the hotel just sitting down at the hobby and the general manager comes up and tell me and my friends I am not allow to sit there,and my answers was I am sorry I did not know and he turn his back and slam the door.then I was upset and with the general manager I send a email as a complain to the hotel and turns up I got blacklisted in the hotel for a complaint that I made.wheres out customers rights and what's the hotels protocol is it (customer is always right and speak to customers politely)would worse hotel as a traveller

Stayed May 2014, travelled with friends
Helpful?
4 Thank adreane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRBD, Public Relations Manager at Royale Chulan Damansara, responded to this review, 13 June 2014
Please note that we received complaints from the hotel guests that there were teenagers loitering at the hotel lobby. After checking, the Front Office confirmed that they are not hotel guests but teenagers who came in through the shopping mall.
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Travellers are raving about these Petaling Jaya hotels

Singapore, Singapore
Level 4 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 June 2014 via mobile

The rooms will easily pass 5-star. Clean and luxurious. Lack of a tub is not a concern this time.

The breakfast spread is typical. Quality can be improved. The egg station is disappointing.

We don't need a chef to cook the eggs. But it should not be a job of an amateur. Non stick pans were used. So was lots of oil. So you know where the oil went.

It was more fried egg than it was sunny side up. Fried and burnt. Blisters and charring.

That took a star off the rating for us as it reflect the attitude of the kitchen. And probably the management direction of the hotel.

So the food is not what the hotel is known for. But when breakfast is thrown in. It becomes part of the stay experience.

Stayed June 2014
Helpful?
Thank keefeloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRBD, Public Relations Manager at Royale Chulan Damansara, responded to this review, 26 August 2014
First of all, thank you for staying with us at the Royale Chulan Damansara hotel.
On behalf of the hotel, we would like to apologize for the incompetence service you had to experience at breakfast.
Please know that we take your feedback seriously and warning has been given out to the staff concerned.
Do give us another opportunity to serve you better.
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Singapore, Singapore
Level 3 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2014

Hotel premise is well kept and maintained with a grandeur to it. Location is excellent, with virtually everything, from supermarket, restaurants, even IKEA is a stones throw away.

However, it is always the check in and out that let's you down. The reception seems uninterested. Makes you wait, and hardly any eye contacts.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raychua72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalebintang, Manager at Royale Chulan Damansara, responded to this review, 9 June 2014
Your comments are well received and we have taken note the whole situation of your unfortunate encounters. Rest assured that corrective action is being taken to improve the service and to train our staff to be more pro-active. Thank you.
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Melaka, Malaysia
Level 6 Contributor
144 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 27 April 2014 via mobile

Stayed here 2D 1N in a Club room on promotion. It was well worth the money - clean and tidy, plate of fruit as a welcome. Club lounge was pleasant and the afternoon tea and breakfast were good - plenty of choice. The hotel is ideally situated for The Curve and Ikea - within walking distance - which meant we didn't have to drive once parked at the hotel and there are plenty of restaurants if you don't want to eat in the hotel. Staff - the few we met - were pleasant and helpful and we certainly stay here again.

Stayed April 2014, travelled as a couple
Helpful?
Thank Tiara2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalebintang, Manager at Royale Chulan Damansara, responded to this review, 9 June 2014
Thank you for staying with us at The Royale Chulan Damansara We are glad that you had a pleasant stay. We look forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaysia
1 review
Reviewed 19 April 2014

another typical 5-star hotel with the services not on-par with it's title.

The Reception is terribly unqualified to even serve with a smile. Waiters can't wait to serve only foreigners where most locals are being ignore (we gotta pour our own coffee after failing to get them to serve us; perhaps not flagging $$ notes in our hands).

The location is fantastic where all amenities are within the vicinity. Walking distance is convenient and easily directed with signs.

Love the food served at the coffee house & Midori Jap restaurant

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mercuryvenus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalebintang, Manager at Royale Chulan Damansara, responded to this review, 9 June 2014
Thank you for taking the time to review our hotel. We are delighted that you love the food as well as the location. We do apologize regarding the reception and the waiters. We will highlight on this incident to make sure that it will not happen again next time. We look forward to welcoming you back to The Royale Chulan Damansara soon. Thank you.
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Additional Information about Royale Chulan Damansara

Property: Royale Chulan Damansara
Address: 2, Jalan PJU 7/3, Mutiara Damansara, Petaling Jaya 47810, Malaysia (Formerly The Royale Bintang Damansara)
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 45 Hotels in Petaling Jaya
Price Range (Based on Average Rates): £
Hotel Class:5 star — Royale Chulan Damansara 5*
Number of rooms: 380
Official Description (provided by the hotel):
Set in the heart of the Golden Triangle of Petaling Jaya, Royale Chulan Damansara (formerly known as The Royale Bintang Damansara) has all that you need and more for a truly luxurious holiday. ... more   less 
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