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“Better than expected, great buffet breakfast spread, very nice rooms”
Review of One World Hotel

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One World Hotel
Ranked #5 of 50 Hotels in Petaling Jaya
Certificate of Excellence
Reviewed 15 July 2012 via mobile

Overall, a lot better than expected.
Breakfast - What I loved most was the buffet breakfast. One of the best that I've had in terms of variety.
Rooms - Spacious, clean, comfortable. Toilet comes with good range of "frills", ie tooth brush, tooth paste etc.
Reception - Hmm... can be improved. They were not rude or nasty, but could be better in terms of service speed and knowledge.
Location - Great for shopping. Lots of restaurants in the shopping mall to choose from.

  • Stayed: July 2012
    • Value
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Thank RL_YL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 July 2012

Dear Valued Guest

Thank you for taking the time write a review for One World Hotel. We are glad to know that you enjoyed our buffet breakfast and spacious rooms; as well as shopping at the adjoined 1 Utama Shopping Centre.

We have also taken note of your feedback on Front Desk. Hopefully when you next stay with us, you'll notice a difference in our service.

Looking forward to welcoming you back soon.

Warm regards.

Florence Leong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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922 - 928 of 1,215 reviews

Reviewed 12 July 2012

The bedroom is big and comfortable. The hotel is connected to a large shopping mall. Lots of restaurants to choose from so you can arrange your business meetings over lunch or afternoon tea there instead of the hotel's lounge that serves 'terrible' food. We were served what seemed like leftover food from that morning's breakfast during our high tea at the hotel's lounge.

  • Stayed: June 2012
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Thank BirthdayGirlNov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 July 2012

Dear Valued Guest

Thank you so much for choosing to stay at One World Hotel and your feedback regarding the quality of food served in our lounge. Please accept our sincere apologies for the inconvenience experienced. Your feedback has been shared with the appropriate department heads for improvement to be made.

We do hope to have an opportunity to welcome you back again.

Warm regards.

Florence Leong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2012

I've stayed twice at the One World hotel now, and both times have paid extra to stay in a Junior Suite. This is a huge room with a bedroom area at one end and a sitting area at the other. There's plenty of storage space. The bathroom is large, with a separate walk in shower. The main reason to pay for the upgrade, apart from the free wi-fi and the free pieces of laundry per day, is that you get access to the Peridot Club lounge. This is a lovely executive lounge; you can have a blissfully peaceful breakfast there (good cold and hot buffet selection and an 'egg' station) which is a world away from the noisy and stressful 'bunfight' that other guests experience downstairs. You also get free scanning and printing and pc access, and free alcoholic drinks and lovely tasty nibbles in the evenings. As a solo business traveller the evening fare and a glass or two of wine were sufficient for me and I often didn't need to pay for dinner. The atmosphere in the lounge is most relaxing and the staff are wonderful.

Room Tip: upgrade to one of the suites
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  • Stayed: June 2012, travelled on business
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2  Thank LCB2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 July 2012

Dear Valued Guest

On behalf of One World Hotel, we thank you for taking time to write such as a wonderful review especially on Peridot Club. We are delighted that you enjoyed your stay and the privileges that comes with the Junior Suite.

We look forward to welcoming you back soon.

Warm regards.

Florence Leong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2012 via mobile

Big business hotel with a good breakfast lineup. check ins etc are very efficient. rooms are getting a little tired, but still gereally clean. Location is a plus - right next to a shopping mall with supermarket n restaurants.

  • Stayed: January 2012
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Thank 2coe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 July 2012

Dear Valued Guest

Thank you for the wonderful review. Glad to know that you enjoyed your stay and the hotel's convenient location.

Should your travels bring you back to Petaling Jaya, do stay with us again.

Warm regards.

Florence Leong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2012

One World experience has been one of my best so far. Warm and Corteous Service with a smile. The rooms are spacious, well laid out and with great view. The Gym is well equiped and the trainer is ever so eager to help.

The breakfast is lavish to say the least and the service at the tables is excellent. Has mutiple resteraunts and the adjoining 1 Utama SHopping Mall a place to be.

Room Tip: Pick up rooms facing LDP Highway on floor 16 and above
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  • Stayed: April 2012, travelled on business
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Thank Jitendra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 July 2012

Dear Valued Guest

Thank you so very much for firstly choosing to stay with us and secondly for giving the hotel a wonderful review.

We are certainly looking forward to welcoming you back to the hotel very soon.

Warm regards.

Florence Leong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2012

The rooms were fine, breakfast very good and staff very friendly. But the children sliding pool is a different story, Although it looked clean from the outside, with my goggles I could see thick black grime in the tiled floor. The same black grime was floating everywhere in the water. That very night me and my kids developed a very bad sore throat and the next day green catarrh in our noses and chest. We are convinced that it is caused by the bacteria in the water.

  • Stayed: June 2012, travelled with family
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1  Thank Jasvinder J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 July 2012

Dear Valued Guest

Greetings from one world hotel!

Thank you for having chosen one world hotel as your holiday destination. We are truly disturbed to learn of your feedback in regards of your recent stay at one world hotel.

It is with utmost regret to hear of your unpleasant discovery and feedback on cleanliness of the kids’ swimming pool. We are truly sorry to have fallen short of your expectations.

We do perform the practice of cleaning the pool and also checking the PH level of the pool water on a daily basis; and we will never jeopardize the safety of our valued guest in all terms. On top of that there is also an automatic vacuum cleaner which is used daily at nights when the swimming pool is closed.

Therefore, we hope that you will accept that the shortcomings are certainly not reflective of our normal standards.


Last but not least I thank you for your feedback as it is only through concerned guest like you that we are able to constantly monitor our performance which is so crucial in our industry. We are committed to you, our valued customers, and are taking immediate corrective steps to regain your confidence in us. I look forward to your return and if you need further assistance please feel free to contact me personally.

Warm regards.

Florence Leong

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Reviewed 1 July 2012

We stayed here 19/6 - 23/6. We are from New Zealand and visiting our son and daughter-in-law who live in Malaysia. PJ is not far from KL, so we did lots of day trips. The hotel is attached to a big mall, and the foodcourt on the 3rd level is amazing, we ate there most nights. There is also a great vegetarian restaurant, and we ate there too.
The room was spacious and clean. The staff were friendly, although they found it hard to understand our kiwi accent (as do most people when we travel!). We had breakfast in the Cinnamon Cafe. It pays to get there early, as some of the food isn't replenished. I had a few options as a vegan, and my husband ate both western options and tried a few unusual breakfast options for us. There were not many Westereners staying when we were, so some times we were the object of curiousity. On a few occasions the floor was dirty and not cleaned up between diners. The tea and coffee service can be random, and the tea wasn't very hot - but that's been very picky.
We used the gym, and it was clean and had good equipment.
As other reviewers have said, the beds are rock hard. I had a sore back from day 1. The linen is completely changed every day which was nice. If the hotel changes the mattresses I would have given the sleep quality an excellent.
As we have our family living locally to PJ, we would definately stay here again.

  • Stayed: June 2012, travelled as a couple
    • Value
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Thank KiwiCat1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 July 2012

Dear Valued Guest

On behalf of our staff, I would like to say thank you for the wonderful feedback regarding your stay. We have taken note of several issues which you have highlighted and rest assured improvements will be made in the areas concerned. Please accept our sincere apologies for the inconvenience experienced.

In the meantime, we look forward to welcoming you and your husband back to One World Hotel.

Warm regards.

Florence Leong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about One World Hotel

Address: First Avenue | Bandar Utama city centre, Petaling Jaya 47800, Malaysia
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Petaling Jaya
#4 Spa Hotel in Petaling Jaya
#5 Luxury Hotel in Petaling Jaya
Price Range: £69 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — One World Hotel 5*
Number of rooms: 438
Official Description (provided by the hotel):
The 5-star One World Hotel is located in the heart of Petaling Jaya and is adjoined to 1 Utama Shopping Centre. It offers 438 luxurious guestrooms and 7 food & beverage outlets, with facilities such as fitness centre, outdoor swimming pool and spa. ... more   less 
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Also Known As:
1 World Hotel
Hotel One World
One World Petaling Jaya

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