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“Best ever stayed in KL!”
Review of One World Hotel

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One World Hotel
Ranked #4 of 50 Hotels in Petaling Jaya
Certificate of Excellence
Reviewed 25 July 2012

We checked in for 2 nights (21st to 23rd July) into the 10th floor of deluxe room. The reason we chose this hotel because it is conveniently adjoined to the largest mall in KL, ie. One Utama. This is a one-stop mall which had everything under the roof. Save the hassle of shopping at the busy bukit bintang area. Every staff was well trained and friendly. Everyone addressed your name correctly. Bed was superly comfortably. High-speed wifi. Varieties of tv channels selection. Room amenities was complete. Breakfast was superb. Getting taxis to airport was no hassle. Just contact the concierge and they will take charge of it. I am impressed with their control on "safety" of guests, from room to taxi. Overall, this hotel makes me feel like home. I will definitely come back to stay in the next trip. Highly recommended to shoppers, honeymooners or families.

  • Stayed: July 2012, travelled with family
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1  Thank Grace8808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OneWorldHotel, Public Relations Manager at One World Hotel, responded to this reviewResponded 30 July 2012

Dear Valued Guest

Thank you for taking time to share your experience on TripAdvisor. Our team is glad to know that they have made your stay a memorable one.

Should your travels bring you back to Petaling Jaya, do stay with us again.

Warm regards.

Florence Leong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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902 - 908 of 1,200 reviews

Reviewed 23 July 2012

For those who loves to shop (or window shopping) for avarage and expensive items, this is the hotel where u should stay. it connected to one of the biggest shopping complex in KL and a lot of branded boutique..food?? no worries, you can find it plenty inside the shopping complex or just take a cab ( or you can walk too..just ask the staff) to Taman Tun Dr Ismail (TTDI), where you can find cheap and good local dish. besides TTDI, it is also close to another shopping complex - the Curve and Uptown Damansara.

Overall, the hotel is great..the service is fast, the room is clean and good..the mattress is comfortable..breakfast was also good..but i did not managed to go for a swim and their gym..so no comment on that..

  • Stayed: March 2012, travelled with family
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Thank khails
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OneWorldHotel, Public Relations Manager at One World Hotel, responded to this reviewResponded 30 July 2012

Dear Guest

Thank you for choosing to stay with us during your trip to Petaling Jaya. We are pleased to learn that you had overall enjoyed your stay with us.

Wishing you a pleasant day ahead and we look forward to welcoming you back soon.

Warm regards.

Florence Leong

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Reviewed 22 July 2012

Visited KL couple of weeks ago on a business trip - ended up staying a night at the Intercon in KL city, then the subsequent 3 nights in One World hotel (due to availability).

Both the Intercon KL and One World are listed on my employer's approved hotel list, and at the exact same price, so I think it makes for great comparison.

Pros:
- The hotel was right beside my office - I imagine that would only apply to those who need to visit the offices attached to One Utama shopping mall
- The One Utama shopping mall was right next to the hotel - enormous suburban more where you can pretty much find anything you want unless its upmarket branded

Cons:
- Room upkeep was poor. Work desk looked dated and tired. The toilet choked on the very first day. Bedside table had a mysterious sticky stain on it. Stationery provided was stained and faded
- Air conditioner did not work well - had to turn on to the highest (and loudest) setting to get any decent cooling
- Toilet amenities provided were far poorer than the Intercon's (no shaver, toothbrush/paste)
- Breakfast wasn't included unlike at the Intercon

Frankly at this price, you can get much better rooms in the City - Intercon, Sheraton, Shangri-la & Hilton Sentral come to mind. I only stay here because I need to be in Petaling Jaya. If you're visiting on pleasure, there really isn't much to see in the area, you can visit the mall easily on a day trip from KL City so there really is no reason to subject yourself to this hotel.

  • Stayed: July 2012, travelled on business
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Thank Dell73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OneWorldHotel, Public Relations Manager at One World Hotel, responded to this reviewResponded 23 July 2012

Dear Valued Guest

We read with concern your feedback of your recent stay in One World Hotel. Please accept our sincere apologies for the inconvenience experienced. We are truly sorry to have fallen short of your justifiably high expectations. All the points highlighted will be looked into and rectified immediately by our team.

We highly value your patronage and hope that you will give us another opportunity to be of service to you and welcome you back soon.

In the meantime, if I may be of any assistance, please let us know.

Thank you for your valuable time.

Warm regards.

Florence Leong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2012

This is a great hotel, with great breakfast and an excellent location, however the pool is really gross as it has black algae around the kids slide and pool... this needs to be cleaned immediately before someone gets sick!

  • Stayed: April 2012, travelled with family
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Thank 99sarah99555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OneWorldHotel, Public Relations Manager at One World Hotel, responded to this reviewResponded 23 July 2012

Dear Valued Guest

Thank you so much for your valuable feedback. t is with utmost regret to hear of your unpleasant discovery and feedback on cleanliness of the swimming pool. We are truly sorry to have fallen short of your expectations.

We do perform the practice of cleaning the pool and also checking the PH level of the pool water on a daily basis; and we will never jeopardize the safety of our valued guest in all terms. On top of that there is also an automatic vacuum cleaner which is used daily at nights when the swimming pool is closed.

Therefore, we hope that you will accept that the shortcomings are certainly not reflective of our normal standards.


Last but not least I thank you for your feedback as it is only through concerned guest like you that we are able to constantly monitor our performance which is so crucial in our industry. We are committed to you, our valued customers, and are taking immediate corrective steps to regain your confidence in us. I look forward to your return and if you need further assistance please feel free to contact me personally.

Warm regards.

Florence Leong

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Reviewed 20 July 2012 via mobile

Stayed there for 1 night recently with my family. Such a nice hotel, and strategically located!

What's nice:
1. Room (exec deluxe) was comfy. No issue at all.
2. Bellboy (shukur) was helpful. He even reminded us on our belongings before checkout!
3. Laundry was punctual.
4. Check in & check out were smooth.
5. Connected to One Utama. Easy to access. Very strategic.

For further improvement:
Initially, I was given corporate rate by a reservation staff through telcon. However, on my second telcon with another staff (change of booking), there's no corporate rate for me (company). Luckily I still have the reservation mail sent by the former staff.

  • Stayed: July 2012
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Thank Mochi_In_Forest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OneWorldHotel, Public Relations Manager at One World Hotel, responded to this reviewResponded 23 July 2012

Dear Valued Guest

Thank you for taking time to give us your feedback regarding your stay with us. We are glad that you had a satisfying stay with us. However, we have also taken note of your feedback on the confusion of room rates.

We hope that the incident did not mar your image of the hotel but that you will give us another opportunity to welcome you back soon.

Have a pleasant day ahead.

Warm regards.

Florence Leong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2012

Though we were promised a check in only at 12 noon rooms were made available to us at 8am which was very comforting after an overnight flight.....

Coffee shop Buffet B'fast and dinner were always special though you kind of get fed up of it after 2 - 3 days :( the same menu and it never changes....

Great gym but cant say the same about the pool as it was quite filthy till a complaint made it very much cleaner (Algae formed on the walls, murky water…)

Room service - over priced food but then again its rooms service. DONT ORDER THE PIZZA its not freshly baked bread..... Salads a great large portions.

Nothing can beat a 1 hour laundry service offered with the package.

  • Stayed: July 2012, travelled on business
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Thank Shakoor1710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OneWorldHotel, Public Relations Manager at One World Hotel, responded to this reviewResponded 23 July 2012

Dear Valued Guest

Thank you for choosing One World Hotel during your trip to Petaling Jaya and for sharing your experience on TripAdvisor.

Nevertheless, please accept our apologies for the pizza which was not up to your expectations. Rest assured the issue has bee highlighted to our Executive Chef for improvement to be made. Hopefully when you next stay with us, all aspect of our service and products will meet your expectations.

In the meantime, we look forward to welcoming you back soon.

Warm regards.

Florence Leong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2012 via mobile

Overall, a lot better than expected.
Breakfast - What I loved most was the buffet breakfast. One of the best that I've had in terms of variety.
Rooms - Spacious, clean, comfortable. Toilet comes with good range of "frills", ie tooth brush, tooth paste etc.
Reception - Hmm... can be improved. They were not rude or nasty, but could be better in terms of service speed and knowledge.
Location - Great for shopping. Lots of restaurants in the shopping mall to choose from.

  • Stayed: July 2012
    • Value
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    • Rooms
    • Cleanliness
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Thank RL_YL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 July 2012

Dear Valued Guest

Thank you for taking the time write a review for One World Hotel. We are glad to know that you enjoyed our buffet breakfast and spacious rooms; as well as shopping at the adjoined 1 Utama Shopping Centre.

We have also taken note of your feedback on Front Desk. Hopefully when you next stay with us, you'll notice a difference in our service.

Looking forward to welcoming you back soon.

Warm regards.

Florence Leong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about One World Hotel

Address: First Avenue | Bandar Utama city centre, Petaling Jaya 47800, Malaysia
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Petaling Jaya
#4 Spa Hotel in Petaling Jaya
Price Range: £70 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — One World Hotel 3.5*
Number of rooms: 438
Official Description (provided by the hotel):
The 5-star One World Hotel is located in the heart of Petaling Jaya and is adjoined to 1 Utama Shopping Centre. It offers 438 luxurious guestrooms and 7 food & beverage outlets, with facilities such as fitness centre, outdoor swimming pool and spa. ... more   less 
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Also Known As:
1 World Hotel
Hotel One World
One World Petaling Jaya

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